Senior Manager, Client Success

CVS Health Corporation; Woonsocket (RI); On-site; USD 83,000 - 199,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Retirement plan

Wellness program

Equity award program

Job summary

CVS Health in Rhode Island is seeking a Senior Manager to lead the Client Success team within Supplemental Benefits and Directed Spend. You will manage relationships with health plan clients and oversee program delivery across B2B, VAB, and Targeted Kits initiatives.

The role requires strong project management, strategic analysis, client engagement, and stakeholder management, with travel up to 10-15%. This is a hybrid role based in Woonsocket, RI, with NY presence.

Qualifications

• 5-8 years’ experience on cross-functional teams or in a client-facing role.
• Ability to own initiatives end-to-end and drive measurable business outcomes.
• Proven ability to influence cross-functional teams without direct authority.
• Strong communication skills with ability to synthesize and present insights.
• Ability to travel 10-15%.

Responsibilities

• Meet with clients regularly to review business status, issues, and opportunities (monthly/quarterly reviews).
• Serve as internal voice of the client to champion enhancements and program needs.
• Collaborate with Supply Chain, Inventory, Implementation, Finance, and Operations to support client needs.
• Review and negotiate plan/program contracts for new and existing clients.
• Set strategic direction for B2B, VAB, and Targeted Kits programs; identify growth opportunities.
• Navigate a dynamic, entrepreneurial team in an evolving space with timelines.

Skills

Cross-functional collaboration

Client relationship management

Project management

Strategic analysis

Data analytics

Stakeholder management

Communication skills

Education

Bachelor’s degree or equivalent experience

Job description

## Senior Manager, Client SuccessApplyremote type: Hybridlocations: RI - Woonsocket: New York-161 Ave of the Americastime type: Full timeposted on: Posted Todaytime left to apply: End Date: September 30, 2026 (30+ days left to apply)job requisition id: R1007949We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.**Position Summary**The Supplemental Benefits and Directed Spend team at CVS Health is one of the fastest growing business units in the enterprise, uniquely situated at the center of our retail and healthcare businesses including over-the-counter (OTC) Benefits, Rewards, Targeted Kits, HSA/FSA, and SNAP/EBT. We are looking for a Senior Manager to join our Client Success team in an essential role as CVS expands its offerings in the benefits space.Client Success is dedicated to delivering exceptional service and value to our health plan partners within Supplemental Benefits and Directed Spend through strategic account management, plan and expense reporting, and championing in-store experience initiatives. The team leads the relationship with health plans to offer and manage supplemental benefits for members to spend on qualified purchases.As a Senior Manager on the Client Success team, you will manage relationships with key clients, ensuring their business needs are met and programs run effectively. You will help shape strategic account opportunities and identify areas for growth. You will also lead our strategy and operations regarding our Business-to-Business (B2B), Value-Added Benefits (VAB), and Targeted Kits programsThe ideal candidate is adaptable and brings strong skills in project management, strategic analysis, client engagement, data analytics, and stakeholder management.If you are a motivated individual with a passion for driving cross-functional projects and strategic analysis in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity at CVS Health!**What You Will Do*** Meet with clients regularly to review business status, open issues, and opportunities, including monthly and quarterly business reviews.* Serve as the internal voice of the client to champion enhancements and program needs that improve the experience.* Work cross-functionally with Supply Chain, Inventory, Implementation, Finance, and Operations to support client and program needs.* Review and negotiate plan/program contracts for new and existing clients.* Set the strategic direction for Business-to-Business (B2B), Value-Added Benefits (VAB), and Targeted Kits programs, while identifying opportunities for growth and improvement.* Navigate a dynamic, entrepreneurial team in an evolving space while balancing communication, stakeholder management, and timelines.**Required Qualifications*** 5-8 years’ of experience working on cross-functional teams or in a client facing relationship centric role* Demonstrated ability to own initiatives end-to-end and drive measurable business outcomes* Proven ability to influence cross-functional teams without direct authority* Strong communication skills with ability to synthesize and present insights* Ability to travel on a limited basis (10-15%)**Preferred Qualifications*** 5-8 years’ experience consulting, project management, HealthTech, corporate healthcare, or provider/payor functions.* Advanced degree**Education*** Bachelor’s degree or equivalent experience**Pay Range**The typical pay range for this role is:$82,940.00 - $199,144.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.**Great benefits for great people**We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.This full‐time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‐being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.Additional details about available benefits are provided during the application process and on Benefits Moments.We anticipate the application window for this opening will close on: 09/30/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.