Senior Manager, Client Success

IMPACT Payments Recruiting; Myrtle Point (OR); Remote; USD 60,000 - 80,000; Full time

Job summary

A healthcare services organization in Myrtle Point, Oregon, is seeking a Customer Service Representative to provide phone coverage, assist members with pharmacy benefit management, and resolve service issues. Candidates are expected to have strong phone and communication skills and a High School Diploma. This role offers remote work opportunities within the continental U.S., contributes to a supportive work environment, and aims to enhance client satisfaction.

Benefits

Opportunity for career advancement

Supportive and collaborative environment

Remote work flexibility

Qualifications

• Must be punctual for scheduled work shifts.
• Completion of HIPAA Privacy and Security Courses is required.
• Strong customer service orientation.

Responsibilities

• Provide phone coverage for incoming and outgoing calls.
• Assist members with knowledge of pharmacy benefit management.
• Resolve service issues and pharmacy network problems.
• Support on-site client orientation and health fairs.
• Perform office tasks like copying and filing.

Skills

Phone and listening skills

Written and verbal communication skills

Education

High School Diploma or GED

Job description

Employer Industry:

The employer specializes in the healthcare services industry.

Why consider this job opportunity:

• Salary up to $(amount)
• Opportunity for career advancement and growth within the organization
• Work remotely anywhere within the continental U.S.
• Supportive and collaborative work environment
• Chance to make a positive impact on client satisfaction and member experience

What to Expect (Job Responsibilities):

• Provide phone coverage for incoming and outgoing calls, ensuring calls are directed to the appropriate staff members
• Acquire knowledge and proficiency in pharmacy benefit management (PBM) and mail order resources to effectively assist members and clients
• Resolve customer service issues and pharmacy network problems to ensure client satisfaction
• Assist with on-site client orientation, health fairs, and business conferences
• Perform office duties such as copying, collating, mailings, filing, and handling credit card transactions

What is Required (Qualifications):

• Must be available and punctual for scheduled work shifts
• Minimum educational requirement: High School Diploma or GED
• Completion of mandatory training programs, including HIPAA Privacy Course and HIPAA Security Course
• Exceptional phone and listening skills
• Exceptional written and verbal communication skills

How to Stand Out (Preferred Qualifications):

• 0-2 years of experience as an Rx Technician or Customer Service Representative in a healthcare-related service

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