Senior Manager, Client & Strategic Solutions

US HealthConnect, Inc.; Fort Washington (Montgomery County); Hybrid; USD 110,000 - 160,000; Full time

Job summary

US HealthConnect, Inc. seeks a Senior Manager, Client Services & Strategic Solutions for ReachMD.

This role ensures the successful delivery of projects and maintains post-sale client communications, translating client needs into actionable educational strategies. The position requires 4–6 years in client services within the pharmaceutical or medical education industries, a bachelor’s degree, and demonstrated ability to lead client meetings, manage projects, and deliver insightful metrics.

Qualifications

• Bachelor’s degree or equivalent required.
• 4–6 years of client services experience in pharma or medical education.
• Experience leading client meetings and maintaining relationships.

Responsibilities

• Becoming well versed in client’s therapeutic areas and knowledgeable on their marketing strategy.
• Understanding the scope of the project(s) and success criteria.
• Ensuring project fiscal health is maintained and timelines are met.
• Engaging with clients & other stakeholders on a regular basis.
• Providing oversight and direction to project management team.
• Delivering metrics reports.
• Assisting business development team in client strategy and tactical plans both pre & post sale.
• Acting as a consultative resource to our clients demonstrating our expertise and knowledge.

Skills

Client services experience

Project management

Communication with clients

Education

Bachelor's degree

Job description

Looking for a career that challenges you, fosters growth, and recognizes your contributions—all while keeping things fun? At US HealthConnect (USH), we don’t just talk about our core values, we live them. With one of the industry’s highest employee retention rates, and a rapidly growing portfolio of healthcare clients and services, USH is a place where careers take root and thrive. As a leader in medical education, healthcare publishing, and pharmaceutical marketing services, we deliver relevant, practical information to healthcare professionals worldwide.

We are currently seeking qualified candidates for the position of Senior Manager, Client Services & Strategic Solutions for ReachMD, subsidiary of US HealthConnect. ReachMD is a medical education company specialized in providing relevant and practical education for healthcare professionals to help improve patient outcomes. The Senior Manager, Client Services & Strategic Solutions is responsible for the successful delivery of projects, as well as communication with the client post-sale. A critical function of the Senior Manager, Client Services & Strategic Solutions is ensuring consistent communications with the client throughout project implementation and understanding the client’s needs, business, and educational intent.

What a day in the life of a ReachMD Senior Manager, Client Services & Strategic Solutions looks like:

• Becoming well versed in client’s therapeutic areas and knowledgeable on their marketing strategy
• Understanding the scope of the project(s) and success criteria
• Ensuring project fiscal health is maintained and timelines are met
• Engaging with clients & other stakeholders on a regular basis
• Understanding & actively participate in client’s medical-regulatory-legal processes, where appropriate
• Providing oversight and direction to project management team
• Delivering metrics reports
• Assisting business development team in client strategy and tactical plans both pre & post sale
• Acting as a consultative resource to our clients demonstrating our expertise and knowledge
• Supporting your business development counterpart with client renewal strategy

What we expect from qualified candidates:

• We are a hybrid work environment, and expect our employees to work on-location 3 days a week at our Fort Washington, PA office
• Possess a bachelor’s degree (B.S.) or equivalent
• Have a minimum of 4-6 years’ experience in a client services role in the pharmaceutical industry, project management and/or medical education industry
• Possess comfort and confidence leading client meetings

What qualified candidates can expect from us:

Along with a competitive salary and benefits package, we offer a modern working environment that supports work/life balance. We value hard work and a positive, can-do attitude, and in return, we foster a fun, friendly, and team-oriented culture.

Salary will be determined based on experience, qualifications, and location. If required by applicable state or local laws, we will provide salary range information to candidates during the hiring process.