Senior Manager - Client Services

Infosys Limited; New York, Northern (NY, KY); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Disability insurance

Dependent care

Job summary

Infosys is seeking a Senior Engagement Manager (SEM) for the Financial Services vertical with a focus on Cloud, Data, AI, and GenAI-led transformation sales. You will originate, shape, and close opportunities, managing strategic relationships across Banking, Capital Markets, and Payments while coordinating with partners to drive growth.

The SEM will lead client engagement activities within assigned accounts, develop growth strategies, and ensure successful delivery and value realization through

Qualifications

• Bachelor's degree or foreign equivalent; 14+ years experience with strong sales/relationship management.
• Significant business development and project management experience.
• Experience in Financial Services/Vertical and C-level client interaction.
• Proposal creation and leading proposal presentations.
• Strong leadership, interpersonal, communication, and presentation skills.
• Authorized to work in the United States without visa sponsorship.

Responsibilities

• Manage client relationships and drive business development across Financial Services accounts.
• Lead Cloud and AI transformation sales, building compelling business cases.
• Coordinate with consulting, delivery, alliance, and solution teams to pursue large transformations.
• Provide client delivery assurance and executive sponsorship for satisfaction.
• Develop account plans, governance, and growth initiatives.
• Engage with hyperscale partners (AWS, Azure, Google) for co-sell opportunities.

Skills

Client relationships

Business development

Account management

Sales leadership

C-level engagement

Proposal leadership

Education

Bachelor's degree

MBA preferred

Tools

CRM tools

Job description

Infosys is seeking a Senior Engagement Manager (SEM) for its Financial Services (BFS) vertical with a focus on Cloud, Data, Artificial Intelligence (AI), and GenAI-led transformation sales. The individual will lead client engagement activities within assigned accounts, working closely with Client Partners, Consulting, Delivery, and Alliance teams to drive business growth and expand strategic client relationships.

The SEM will be responsible for originating, shaping, and closing Cloud and AI transformation opportunities across Banking, Capital Markets, Payments, and broader Financial Services clients. Typically, the SEM manages strategic relationships and growth portfolios with significant revenue responsibility, driving both new business acquisition and expansion within existing accounts.

Key Responsibilities:

Client Relationship Management & Business Development

• Build and strengthen executive relationships with business and technology stakeholders across assigned Financial Services accounts.
• Develop and execute account growth strategies focused on Cloud, Data, AI, GenAI, and Digital Transformation services.
• Generate and maintain a healthy pipeline of qualified opportunities and drive revenue growth within assigned accounts.
• Identify whitespace opportunities and collaborate across Infosys service lines to maximize client value.

Cloud & AI Transformation Sales

• Lead strategic conversations around Cloud Migration, Cloud Modernization, Data Platforms, Artificial Intelligence, GenAI, Intelligent Automation, and Digital Transformation.
• Position Infosys capabilities and solutions to address client business objectives and technology priorities.
• Collaborate with consulting, solution, alliance, and delivery teams to build compelling business cases and differentiated value propositions.
• Drive large transformation pursuits from opportunity qualification through contract signature.

Client Delivery Assurance

• Partner with delivery stakeholders and leadership teams to ensure successful execution of client commitments.
• Act as an executive sponsor and escalation point to maintain high levels of customer satisfaction.
• Support long-term relationship growth through successful delivery outcomes and value realization.

Account Planning & Governance

• Develop account plans that include client relationship strategies, opportunity pipelines, growth initiatives, pricing strategies, and governance mechanisms.
• Monitor account performance, revenue growth, and strategic objectives.
• Coordinate with internal stakeholders to ensure alignment on account priorities and pursuit strategies.

Alliance & Ecosystem Engagement

• Build strong relationships with hyperscaler partners such as AWS, Microsoft Azure, and Google Cloud.
• Leverage joint go-to-market initiatives, co-sell motions, and partner funding programs to accelerate growth.
• Collaborate with alliance teams to create and execute Cloud and AI-led transformation opportunities.

About Infosys Financial Services

Infosys Financial Services helps leading Banking, Capital Markets, Payments, and Insurance organizations accelerate business transformation through digital innovation, cloud adoption, data modernization, and AI-powered solutions. Combining deep industry expertise with advanced technology capabilities, Infosys enables clients to enhance customer experiences, improve operational efficiency, manage regulatory complexity, and unlock new business value. Through strategic partnerships and a proven global delivery model, Infosys helps clients navigate complex transformations and achieve sustainable growth in an increasingly digital and AI-driven world.

Required Qualifications:

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 14+ years of experience, with strong sales/relationship management/account management experience
• Significant business development and project management experience
• Experience in the relevant industry/vertical
• Track record of interacting and building relationships with C-level client contacts
• Hands-on experience with proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication, and presentation skills
• Wide variety of IT and business consulting engagement experience
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications:

• MBA degree or foreign equivalent and 10+ years of experience
• Knowledge of industry-specific go-to-market solutions
• Good understanding of industry-specific business issues and drivers
• Global Delivery Model experience
• Experience managing large multi-location consulting engagement teams
• Track record as an Account Manager in a rapidly growing client relationship

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.