Senior Manager- Client Service Delivery (Remote, Gurgaon local)

Crescendo Global Leadership Hiring India; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Crescendo Global Leadership is seeking an accomplished Business Development and CRM Manager to drive new client acquisitions and oversee a talented team. The ideal candidate will possess 8+ years of proven experience in business development, with a track record in the recruitment industry. This role includes P&L ownership, strategic partnerships, and enhancing client engagement through effective leadership. Strong communication and negotiation skills are essential, along with the ability to travel for client meetings and industry events.

Qualifications

• 8+ years of experience in Business Development and CRM roles.
• 4+ years in a leadership position preferred.
• Prior experience in recruitment/staffing industry is highly preferred.

Responsibilities

• Lead new client acquisition and business development strategies.
• Manage full client lifecycle and ensure satisfaction.
• Lead and mentor a team of Business Development Executives.

Skills

Leadership

Communication

Negotiation

Client Engagement

Sales Strategy

Education

Bachelor's degree in Business

MBA

Tools

CRM systems

Job description

Key Responsibilities-

New client Acquisition

• Identify and pursue new business opportunities across target sectors, with a focus on recruitment and talent acquisition services.
• Plan and execute multi-channel outreach strategies including cold calling, email campaigns, industry events, and strategic networking.
• Lead negotiations and close high-value deals that align with the companys strategic goals.
• Represent the company at industry events, conferences, and client meetings to enhance brand visibility and business reach.
• Maintain and track a robust sales pipeline using CRM systems.

Customer Relationship Management

• Manage the full client lifecyclefrom onboarding and satisfaction to retention and account growth.
• Proactively ensure high levels of client engagement, addressing escalations and service concerns with urgency.
• Conduct regular face-to-face and virtual meetings with key accounts to build trust, gather feedback, and identify growth opportunities.
• Monitor account health, contract renewals, and upsell/cross-sell potential in collaboration with internal teams.

Team Leadership

• Lead, mentor, and develop a team of Business Development Executives and CRM Associates.
• Define and track KPIs, sales targets, and team performance goals.
• Conduct training sessions focused on client engagement strategies, consultative selling, and service excellence.
• Review team activity reports, pipelines, and CRM usage to ensure operational accountability and efficiency.

P&L Ownership

• Own the P&L for your division track revenue, manage costs, and drive profitability in alignment with business goals.
• Provide regular financial and performance updates to senior leadership, identifying risks and opportunities for growth.

Requirements

• Bachelor's degree in Business, Sales, or related field; MBA is a strong advantage.
• 8+ years of experience in Business Development and CRM roles, with at least 4+ years in a leadership position.
• Prior experience in the recruitment/staffing industry is highly preferred.
• Demonstrated track record in closing strategic partnerships and growing enterprise-level accounts.
• Exceptional leadership, communication, and presentation skills.
• Willingness to travel for in-person client meetings, industry events, and site visits.