Senior Manager, Client Sales & Insights - Retail (Remote, USA)

Circana; Chicago (IL); Hybrid; USD 70,000 - 82,000; Full time

Benefits offered by this job

Bonus eligibility

Medical/dental/vision insurance

401(k) match

Paid time off

Flexible work arrangements

Job summary

Circana seeks a Senior Manager for Retail Client Insights to join a high-impact team in the US. This hybrid/remote role near Pittsburgh focuses on growing client relationships and delivering insight-driven solutions that drive revenue.

You will collaborate cross-functionally with Client Services, Product, and Analytics, translating data into actionable guidance while advancing Circana’s capabilities for general merchandise clients.

Qualifications

• 3-5 years of experience with syndicated data, analytics, account management.
• Retail and/or General Merchandise experience preferred.
• Proficient in Excel, PowerPoint and Word; capable of mining large data sets.
• Ability to work remotely with diverse virtual teams.
• Strong project management and stakeholder expectation handling.
• Excellent communication and interpersonal skills.
• Knowledge of Circana tools like Unify is a plus.

Responsibilities

• Drive Client Growth by expanding relationships with Circana data and software solutions.
• Deliver Insight-Led Solutions by translating data into actionable guidance.
• Collaborate Cross-Functionally with Client Services, Product, and Analytics.
• Maintain Industry Expertise in general merchandise trends.
• Build Strategic Relationships with key stakeholders across client organizations.
• Utilize Circana platforms to support engagements and delivery.
• Champion Client Success through proactive problem solving.
• Provide market feedback to refine offerings and contribute to product development.
• Lead advanced analytic work delivering client-focused insights.

Skills

Syndicated data

Analytics

Account management

Retail experience

General Merchandise

Excel

PowerPoint

Word

Remote collaboration

Tools

Unify

Liquid Data

Intelligence Suite

Job description

Let's be unstoppable together! Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth-powered by six decades of expertise and an expansive, high-quality data set. At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We're a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com.

Critical Sales Skills

• Effectively Presents Solutions: Delivers tailored, compelling solutions that align with customer needs and drive action.
• Knows the Buying Influences: Identifies key decision-makers and understands their motivations and influence.
• Manages Buyer Indifference: Recognizes and explores customer hesitation to uncover new needs or opportunities.
• Understand(s) Customer Needs: Operates as a recognized expert to articulate customer needs in the customer's business language and business context.
• Being Resilient: Bounces back from setbacks with composure and positivity; helps others stay productive during tough times.
• Manages Ambiguity: Stays focused and calm in uncertain situations; guides others through change.

What will you be doing?

The Senior Manager is a crucial member of the Retail Client Insights team. The ideal candidate would need to have a high degree of autonomy and problem-solving capabilities, paired with an innovative and analytical mind. Ability to multi-task, along with superb organizational and interpersonal engagement skills are also critical to deliver all-round excellent service to the Retail client. Your end goal will be helping our client grow their business while identifying opportunities to drive revenue for Circana.

Job Responsibilities

• Drive Client Growth: Identify and pursue opportunities to expand client relationships by aligning Circana's data and software solutions with their strategic goals.
• Deliver Insight-Led Solutions: Translate complex data into actionable insights that help clients make informed decisions and achieve measurable outcomes.
• Collaborate Cross-Functionally: Partner with internal teams (e.g., Client Services, Product, and Analytics) to deliver integrated solutions and ensure client success.
• Maintain Industry Expertise: Stay current on trends in general merchandise to position Circana as a thought leader and trusted advisor.
• Build Strategic Relationships: Develop and maintain strong relationships with key stakeholders across client organizations, including decision-makers and influencers.
• Utilize Sales Tools and Platforms: Leverage Circana's proprietary platforms (e.g., Unify+, Liquid Data, Intelligence Suite) to support client engagements and solution delivery.
• Champion Client Success: Ensure client satisfaction by proactively addressing challenges, identifying growth opportunities, and delivering consistent value.
• Support Innovation and Feedback: Provide market feedback to internal teams to help refine offerings and contribute to product development.
• Advanced Analytic Skills: Demonstrated ability to conceive, manage, and deliver fact-based analyses, with a focus on consumer solutions, providing clients with clear, actionable insights to inform strategy.

Requirements

• 3-5 years of experience with syndicated data, analytics, account management, or related fields.
• Retail experience and/or General Merchandise experience is preferred.
• Excellent knowledge of Excel, PowerPoint and Word, and ability to mine large amounts of data.
• Effective team player and proven ability to work remotely as well as with clients across virtual and diverse teams.
• Strong project and workload management and proactive management of internal and external stakeholder expectations.
• Ability to engage in a consultative manner with clients at all levels when helping solve/manage deliverables and critical business challenges.
• Effective communication and interpersonal skills with the ability to adapt communication style to the audience and the ability to understand and respond to another's point of view.
• Demonstrated resilience and sound judgment in dealing with business and corporate challenges and change.
• Strong commercial acumen and appreciation of contractual obligations.
• Knowledge of Unify is a plus.

Circana Behaviors

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location

This position can be located in the following area(s): Hybrid, remote or regionally based near Pittsburgh, PA.

Salary & Benefits

The salary range for this role is $70,000.00 to $82,000.00 USD. This job is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission.

This position is expected to remain open for approximately 30 days and may close earlier if sufficient qualified candidates are identified.