Senior Manager, Client Outreach & Capabilities Strategy

TD Bank; Mount Laurel Township (NJ); On-site; USD 115,000 - 186,000; Full time

Job summary

TD Bank in Mount Laurel, New Jersey, is seeking a Senior Manager, Business Management within the Retail Solutions Effectiveness team. You will lead end-to-end client outreach strategies, partner with senior stakeholders, and drive sales growth through disciplined planning and process optimization.

This role focuses on strategic portfolio management, metrics-driven decision making, and cross-functional collaboration to deliver unified customer journeys across retail, digital, and omnichannel

Qualifications

• 10+ years relevant experience in business management or related field.
• Demonstrated experience developing and scaling client engagement, CRM, marketing, or outreach strategies.
• Strong understanding of customer journeys across retail, digital, and omnichannel environments.
• Experience leveraging client data and prioritization frameworks to optimize engagement.
• Familiarity with Salesforce and related CRM technologies.

Responsibilities

• Develops and implements a holistic strategy for own function aligned with overall business strategy.
• Leads and coordinates activities across multiple areas and teams.
• Drives policies, processes, and changes across functions.
• Partner with senior leadership to manage portfolio and financials; communicate insights and roadmaps.
• Forecasts programs and prioritizes initiatives with key stakeholders.

Skills

Client engagement

CRM strategies

Marketing strategies

Sales enablement

Stakeholder management

Education

Undergraduate degree

Tools

Salesforce

Job description

TD Bank in Mount Laurel, New Jersey, is seeking a Senior Manager, Business Management within the Retail Solutions Effectiveness team. You will lead end-to-end client outreach strategies, partner with senior stakeholders, and drive sales growth through disciplined planning and process optimization.

This role focuses on strategic portfolio management, metrics-driven decision making, and cross-functional collaboration to deliver unified customer journeys across retail, digital, and omnichannel