Senior Manager - Client Management

American Express; Michigan; On-site; USD 80,000 - 155,000; Full time

Job summary

A leading company in the financial services sector is seeking a Senior Manager - Client Management to manage a portfolio of strategic merchants. This role involves developing relationships, driving revenue, and providing consultation to enhance business growth. The ideal candidate will possess strong analytical and negotiation skills, with a proven track record in account management. This position requires a Bachelor's degree and entails 50% travel within Michigan and Detroit.

Qualifications

• Proven relationship management and consultative selling skills.
• Strong analytical skills with proficiency in Excel.
• Excellent negotiation, influencing, and collaboration skills.

Responsibilities

• Manage a portfolio of 75-100 strategic merchants.
• Build strong relationships through regular in-person interactions.
• Identify opportunities for growth and develop strategic account plans.

Skills

Relationship management

Consultative selling

Analytical skills

Negotiation skills

Collaboration skills

Communication skills

Presentation skills

Education

Bachelor’s degree

Tools

Excel

MS Office

Job description

Join to apply for the Senior Manager - Client Management role at American Express.

At American Express, our culture is built on a 175-year history of innovation, shared values, and Leadership Behaviors, with an unwavering commitment to our customers, communities, and colleagues. As part of Team Amex, you'll experience comprehensive support for your well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Your voice and ideas matter here. Your work makes an impact, and together, we will define the future of American Express.

How will you make an impact in this role?

The Sr. Client Manager (CLM) manages a portfolio of approximately 75-100 merchants from B2C and B2B companies, representing around $1B in annual charge volume. These include well-known brands across industries such as restaurants, retail, entertainment, manufacturing, and professional services.

Responsibilities include developing and expanding merchant relationships through insights, solutions, and consultation. The role involves establishing mutually beneficial relationships, driving revenue, understanding merchant organizations, and developing solutions that optimize their investments and payment experiences.

Key Responsibilities:

• Manage a portfolio of 75-100 strategic merchants
• Build strong relationships through regular in-person interactions
• Identify opportunities for growth and develop strategic account plans
• Provide proactive consultation to enhance business growth and customer satisfaction
• Develop and execute plans to increase revenue, market share, and profitability
• Communicate the value story effectively to increase Amex relevance
• Monitor business results and progress opportunities through the sales pipeline
• Leverage internal relationships to support account growth
• Improve Merchant Satisfaction (NPS score)

Minimum Qualifications:

• Proven relationship management and consultative selling skills
• Strong analytical skills with proficiency in Excel
• Excellent negotiation, influencing, and collaboration skills
• Customer-focused, self-starter, results-driven
• Ability to articulate value propositions and connect to business models
• Strong presentation and negotiation skills, with experience engaging C-level executives
• Excellent communication skills, proficient in MS Office
• Bachelor’s degree required
• 50% travel within Michigan and Detroit

Preferred Qualifications:

• Financial analysis expertise supporting growth proposals
• At least 5 years of experience in account management or sales
• Knowledge of the merchant/acquiring business or U.S. payments industry

Salary range: $80,000 - $155,000 annually + bonus + benefits.