Senior Manager, Client Development- Capital One Software (Remote)

Capital One National Association; Richmond (VA); Remote; USD 155,000 - 178,000; Full time

Job summary

An established industry player seeks a Senior Manager, Client Development to enhance team effectiveness through impactful learning programs. This role involves designing training materials, managing onboarding processes, and coaching team members to elevate performance. As part of a pioneering firm in cloud and data management, you will contribute to the growth of innovative solutions that empower businesses. Join a collaborative environment that values diversity and inclusion, where your expertise will directly influence the success of field teams and drive optimal performance across the organization.

Benefits

Comprehensive Health Benefits

Financial Benefits

Inclusive Work Environment

Performance-Based Incentives

Qualifications

• 3+ years of experience in instructional design and training material development.
• Strong program management skills and experience in coaching teams.

Responsibilities

• Manage training and onboarding for new field team members.
• Design instructional materials tailored to team needs.
• Collaborate with stakeholders to assess training needs.

Skills

Instructional Design

Curriculum Development

Program Management

Coaching

Stakeholder Engagement

Education

Bachelor's Degree

Master's Degree

Job description

Senior Manager, Client Development - Capital One Software (Remote)

Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market.

Building on Capital One’s pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing, data consumption, data governance, and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward.

We’re looking for a Senior Manager, Client Development to lead enablement and training for our field teams. This role focuses on developing and delivering impactful learning programs to drive team effectiveness.

Key Responsibilities:

• Manage new hire training and onboarding for all new field team members with a goal of accelerating timeline to full productivity.
• Design instructional materials and curricula tailored to field team needs including simulations, group training events, self-study, etc.
• Coach and up-skill team members to enhance performance.
• Manage enablement programs from development through execution.
• Collaborate with stakeholders to assess training needs and measure effectiveness.
• Provide strategic direction and coaching for the team; contribute to the growth and development of internal team members by sharing new learning techniques and best practices in the learning industry.
• Take industry analysis, user feedback, analytics and best practices into consideration when driving program strategy.
• Manage customer experience across field teams, supporting initiatives to drive optimal performance.

Basic Qualifications:

• Bachelor’s degree or military experience.
• At least 3 years of experience in instructional design, curriculum development, or development of training materials.
• At least 3 years of experience in program development or program management.

Preferred Qualifications:

• Master’s degree.
• 5+ years experience coaching and developing teams.
• 5+ years people leadership experience.
• 5+ years of project management experience.
• Strong program management and stakeholder engagement skills.
• Experience in a client-facing or sales enablement environment.
• Demonstrated ability to build scalable training programs in a fast-paced environment.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $155,300 - $177,200 for Sr. Mgr, Client Development. Richmond, VA: $155,300 - $177,200 for Sr. Mgr, Client Development.

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace.