Senior Manager, Client and Investment Operations

OneWell; Princeton (NJ); Hybrid; USD 110,000 - 140,000; Full time

Job summary

An innovative firm is seeking a Senior Manager for Client and Investment Operations to enhance operational infrastructure. This hybrid role involves overseeing client operations, optimizing processes, and ensuring compliance within a fast-paced environment. The ideal candidate will be tech-savvy and possess extensive experience in the RIA space. You'll lead the technology strategy, manage vendor relationships, and ensure seamless service delivery to clients and advisors. This is a unique opportunity to make a significant impact in a collaborative team setting while working in the vibrant areas of Princeton, NJ, and beyond.

Qualifications

• 5-7+ years in operational leadership within an RIA or wealth management firm.
• Proficient in RIA-specific platforms and innovative technology adoption.

Responsibilities

• Manage client billing, fee calculations, and invoicing.
• Design processes to improve efficiency and client satisfaction.

Skills

Operational Leadership

RIA-specific Platforms

Process Optimization

Compliance Knowledge

Financial Oversight

Education

Bachelor's in Business

Certifications like CFP, CFA, Series 65

Tools

Adyzon

Schwab Advisor Center

Job description

Senior Manager, Client and Investment Operations

This role is offered by OneWell. Your actual pay will depend on your skills and experience — discuss with your recruiter for more details.

Base pay range

$110,000.00/yr - $140,000.00/yr

OneWell seeks an execution-focused Senior Manager, Client and Investment Operations to oversee and optimize the firm’s operational infrastructure.

This is a hybrid role requiring residence in the DC metro or NYC/NJ Metro areas, with regular commutes to Princeton, NJ or Bethesda, MD.

This key role supports daily operations, ensuring seamless service delivery to clients and advisors. The ideal candidate is tech-savvy, process-oriented, experienced in the RIA space, and a collaborative team player.

Key Responsibilities

1. Client Operations & Reporting

• Manage client billing, fee calculations, invoicing, and reconciliation.
• Oversee client reporting workflows (e.g., Adyzon) for accuracy and timeliness.
• Coordinate account and portfolio reconciliation with custodians and advice teams.
• Handle alternative data management for investment strategies and insights.

Process Optimization & Client Experience

• Design and implement processes to improve efficiency and client satisfaction.
• Lead the firm’s technology strategy, ensuring smooth adoption of new tools.
• Train team members on operations, technology, and service standards.

Risk, Compliance & Financial Oversight

• Ensure compliance with SEC, FINRA, and firm policies; serve as a primary risk contact.
• Prepare monthly financial reports with external partners.
• Manage insurance policies and licensing requirements.
• Oversee vendor relationships for optimal performance.
• Handle select HR functions like payroll, benefits, onboarding, and employee documentation.

Firm-Wide Policy & Procedure Management

• Maintain and ensure consistency of firm policies aligned with strategic goals.
• Identify operational improvements and implement scalable solutions.

Qualifications

• Experience: 5-7+ years in operational leadership within an RIA or wealth management firm.
• Technical Skills: Proficient in RIA-specific platforms (e.g., Adyzon, Schwab Advisor Center) and innovative technology adoption.
• Process Skills: Proven ability to design and improve operational workflows focusing on efficiency and client satisfaction.
• Compliance Knowledge: Understanding of SEC and FINRA regulations for RIAs.
• Education: Bachelor’s in Business, Finance, or related; certifications like CFP, CFA, Series 65 are advantageous.
• Attributes: Detail-oriented, proactive, adaptable, solutions-driven, and comfortable in a fast-paced environment.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Operations

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