Senior Manager, Change Management & Communications

BD; San Diego (CA); Remote; USD 120,000 - 150,000; Full time

Job summary

A leading global medical technology company is seeking a Senior Manager for Change Management & Communications in San Diego. This role involves developing strategies for transformation initiatives and collaborating with cross-functional teams. The ideal candidate will have over 10 years of experience in change management and excellent communication skills. This position is remote with some travel involved.

Qualifications

• 10+ years of relevant experience in change management and communications strategies.
• Experience partnering with VP-level audiences for organizational redesign.
• Proven experience in leading change management for various types of transformations.

Responsibilities

• Develop actionable change management strategies for large-scale initiatives.
• Drive execution of change management plans with measurable success metrics.
• Manage multiple projects and deadlines with attention to detail.

Skills

Excellent verbal and written communication skills

Strong business acumen

Ability to manage stakeholder concerns

Strong strategic mindset

Education

Bachelor's degree in a related field

PROSCI Change Management Practitioner

Facilitation certifications

Job description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible.

Overview

The Senior Manager, Change Management & Communications is an individual contributor role that supports the MMS organization by developing comprehensive change management strategies; creating clear, structured, and engaging transformation communications; and leading change management execution in support of major transformation initiatives and continuous improvement efforts.

This individual will collaborate cross-functionally with key leaders across Platform, Global Commercial Regions, Global Service, Finance, R&D, Quality, Regulatory, Business Development, and Medical Affairs to develop and implement actionable change management strategies and communications plans, driving transparency, change adoption, and organizational engagement throughout complex and high-impact organizational transformations. In return, the role provides exceptional access to senior leadership and opportunities to contribute to high-impact transformation initiatives.

Key Responsibilities

• Develop actionable change management strategies for large-scale internal change initiatives with clear goals and expected outcomes.
• Drive timely and meticulous execution of change management plans, with measurable success metrics and systemic means to assess and adapt plans as required.
• Form, influence, and indirectly lead networks of change champions.
• Manage multiple projects and deadlines simultaneously with attention to detail and accuracy.
• Build and scale a simple, structured, adaptable, and repeatable change management approach to help individuals and teams transition during transformation journeys.
• Coach, mentor, and develop change management capabilities within the BDE & BT team and in the MMS organization.

Communications

• Create, maintain, and articulate compelling audience-based impact messaging and collateral for a diverse portfolio of transformation initiatives (e.g., technology/tool/innovation enhancements, organizational change, continuous improvement culture, associate engagement).
• Perform relevant quality and risk reviews of communications, proactively identifying risks, raising them with teammates/stakeholders and suggesting potential courses of action.
• Create clear and engaging narratives and content (e.g., Leader guides, emails, FAQs, intranet posts, Viva Engage posts, presentations) that simplify complex and nuanced information related to change management plans.

Stakeholder Engagement

• Manage a complex stakeholder set in a highly cross-functional matrixed organization, developing strong relationships, and influencing stakeholders.
• Partner with senior leaders to align messaging and maintain consistency across all touchpoints.
• Work independently and see projects through from end-to-end.

Qualifications

Education & Certifications

• Bachelor’s degree in a related field (e.g., business administration, communications, economics).
• PROSCI Change Management Practitioner.
• PROSCI Change Management Train the Trainer.
• Facilitation certifications preferred.

Experience

• 10+ years of relevant experience in building, leading, and executing comprehensive change management & communications strategies.
• 5+ years of experience in coaching change management methodologies and building/scaling change management centers of excellence (COE)/community of Practice (COP) to support business transformation.
• Experience partnering with VP-level audiences to create and drive change management and communications strategy for organizational redesign initiatives with targeted outcomes of gross profit expansion, op model simplification, and customer experience unification across disparate product platforms for service organizations in the medical technology industry.
• Proven experience in leading change management for the following types of change: process, organizational design, continuous improvement projects, technology enhancements, and digital transformation projects.
• Proven experience in driving change management related to lean management deployment (e.g., standard work).
• Proven experience in leading a change adoption and support team/change champion network.
• Proven experience in supporting change strategy for enterprise-wide transformations.
• Proven experience successfully managing change projects and programs.

Skills

• Excellent verbal and written communication skills.
• Strong business acumen and organizational political intelligence.
• Strong ability to predict, assess, and manage the concerns of stakeholders throughout the change process.
• Forward thinking, thrives in ambiguity, and strategic mindset.

Key Competencies

• Highly accountable – owns tasks and duties, delivers on commitments, and acts with integrity.
• Autonomous – perceptive, driven, and able to quickly integrate into a rapidly evolving business problem.
• Naturally curious – growth-oriented and willing to ask probing questions.
• Strategic – Capable of recognizing patterns, systems thinking, mental agility, and political savvy.
• Ambiguity Tolerant – Energized by change and comfortable resolving certainty throughout a project.
• Team Oriented – collaborates effectively and strives for team achievement.
• Articulate – communicates complex ideas simply and clearly.
• Meticulous – possessing high attention to detail.
• Amicable – able to quickly build rapport, credibility, and trust with internal and external stakeholders.
• Compelling – communicates in a way that creates a strong desire to listen and engage.

Location

• This is a remote role.
• Schedule flexibility is required to support global organization.
• Travel up to 25%, mainly domestic with minimal international travel.
• Role not eligible for H1B Visa Sponsorship.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.