Senior Manager, CFC CRM Product Manager

Pfizer; Chicago (IL); Hybrid; USD 124,000 - 207,000; Full time

Job summary

Pfizer seeks a CFC Product Manager to own end-to-end CRM platform success for field-facing colleagues worldwide. You will shape the next‑gen, AI-enabled experience, prioritize opportunities with stakeholders, and partner with digital teams to plan, build and deploy solutions that drive business outcomes.

The role requires strong product management discipline, global collaboration, and a track record of delivering customer-focused platforms in a fast-paced environment.

Qualifications

• Bachelor's degree required; Master’s preferred with 5+ years in product management for commercial products.
• Experience in product management roles at B2B or B2C tech/SaaS companies; end-to-end ownership.
• Experience navigating healthcare data/privacy at scale and integrating sales/marketing tech.

Responsibilities

• Contribute to a CFC CRM roadmap aligned with business objectives.
• Own outcomes and drive measurable business impact.
• Lead demos for sales/medical/KAM personas to gather requirements and define solutions.
• Collaborate with UX/Design, delivery, and operations to plan, build and deploy features.
• Write PRDs and user stories; participate in agile ceremonies to prioritize backlog.
• Measure and report business impact of enhancements; support UAT and training.

Skills

Product management

B2B SaaS

Data-driven decisions

Stakeholder management

Agile

Education

Bachelor's degree

Master's degree

Tools

Veeva

Salesforce

Life Sciences Cloud

OCE

Job description

ROLE SUMMARY

The CFC (Customer-Facing Colleagues – the pharmaceutical sales reps out in the field) Product Manager is a new role within the CRM Product team directly reporting to the CRM CFC Business Product Leader within the Chief Marketing Office (CMO). This is a high-visibility role, owning the end-to-end success of our CRM platform supporting HCP/HCO-facing colleagues (CFC) globally, across all brands representing the needs for Commercial Sales, KAM, Access and Medical user groups. Over the next several years Pfizer will be re-platforming our CRM technology and this role will be key to shaping a next generation, AI enabled experience. The role is expected to leverage the product model to identify technology enhancement opportunities that enable Pfizer’s business objectives and improve the CFC experience. They will collaborate with a diverse group of stakeholders to prioritize opportunities and contribute to the strategic CFC product roadmap. They will partner closely with our digital technology teams and vendors to concept, plan, build and deploy solutions responsible for the end-to-end success.

ROLE RESPONSIBILITIES

Contribute to a CFC CRM roadmap illustrating planned technology enhancements to create business impact well aligned to market business objectives. Owns outcomes, not just plans — relentlessly focused on what actually moves the needle for users and creates real impact for the business, and willing to course correct when stakeholder signals suggest a different path. Forge strong relationships with key stakeholders to understand CFC needs and translate them into technology enhancement opportunities. Lead customer/market-facing solution demonstrations adapted for sales/medical/KAM personas that position the platform benefits and drive a demo-led approach to requirements gathering and solution definition. Willingness to learn the product/platform capabilities inside‑out and do basic configuration to test new features and prepare for demos. Lead a process to quantify business impact of enhancement opportunities and drive enhancement prioritization. Experienced working in a fast-paced environment that ships fast, iterates, and uses constant experimentation to shape product Partner closely with UX/Design, delivery and operations teams to drive concepting, planning, build and deployment of new features. Write product requirements and user stories and participate in agile ceremonies to prioritize the backlog and deliver work. Devise an approach to measure and report out business impact of technology enhancements. Plan and support the functional/business side of the CFC tooling universe by providing clear requirements for business needs throughout, participating in UAT, training and communications as required. Manage relationships with vendors to ensure their technologies evolve with Pfizer’s needs. Maintain strong knowledge of Life Sciences CFC CRM-related offerings, drive build/buy decisions and partner closely with digital to evaluate technology. Operate with a mindset of standardization, consolidation and global scalability across the CFC technology tooling universe. Support privacy, digital, legal, regulatory and compliance teams in setting and deploying data standards, policies and procedures.

BASIC QUALIFICATIONS

Bachelor's degree required; Master’s preferred 5+ years in a product manager role owning a commercial product sold to external customers or businesses Experience primarily based on product manager/owner roles managing internal platform product serving internal functions, or services implementer products is not aligned with this role. 5+ years in a product manager role at a B2B or B2C technology/SaaS company, with a product culture grounded in owning a product end-to-end from strategy through delivery Navigating consumer privacy and / or healthcare data landscape at scale Integrating sales and marketing technology and customer journeys across channels Deep understanding and passion for sales and marketing challenges Ability to forge strong relationships with engineering partners Experience evaluating product decisions strategically and making prioritization tradeoffs, leveraging large datasets to make data driven product decisions while collaborating with multiple stakeholders and cross functional teams. Excellent interpersonal skills and mastery of working in a matrixed environment. Self-motivated with demonstrated ability to execute with speed and high quality. Demonstrated business acumen strong analytical skills and mindset. Role model for the Pfizer values (Courage, Excellence, Equity, Joy) Experience in leading complex, large scale business projects and initiatives, identifying risks and removing roadblocks to enable teams to achieve successful delivery. Strong writing, presentation and influencing skills. Ability to thrive under pressure, take accountability and to meet deadlines. Discretion and trustworthiness in dealing with confidential information.

Bonus Points If You Have (Preferred Requirements)

• Master's degree
• Experience working for a product company that sells to Life Sciences or an adjacent industry (e.g. Hospitals/Health Systems, Payers/Insurers, Med Devices, Diagnostics, Consumer Health, Health Tech, EHR Vendors, Health Care Information Technology, Wearables..etc)
• Experience with Veeva, Life Sciences Cloud or OCE
• Experience with Salesforce Product experience in a high growth start‑up
• Experience working on global programs
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
• Any US Pfizer site preferred for this role with flexibility to work across global time zones

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

Up to 50% travel, ability to adapt to meetings scheduled for European/Asian time zones when required

Other Job Details

Last day to apply: October 20, 2026 Work Location Assignment: Hybrid, 2-3 days onsite/week, Commercial Pfizer site required Eligible for employee referral bonus #VaultCRM #ProductManagement #HCPEngagement The annual base salary for this position ranges from $124,400.00 to $207,400.00._ In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States. _ The annual base salary for this position in Tampa, FL ranges from $111,900.00 to $186,500.00. This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview. Relocation assistance may be available based on business needs and/or eligibility. Candidates must be authorized to be employed in the U.S. by any employer. U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future. Sunshine Act Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States. Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email [e-mail]. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned. To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.

Information & Business Tech

Pfizer careers are like no other. In our culture of individual ownership, we believe in our ability to improve future healthcare, and potential to transform millions of lives. We’re looking for new talent to join our global community, to unearth new innovative therapies that make the world a healthier place.