Senior Manager, CFC CRM Product Manager

Pfizer; Lake Forest (IL); Hybrid; USD 140.000 - 190.000; Vollzeit

Zusammenfassung

Pfizer is seeking a CFC Product Manager to own the end-to-end success of our CRM platform supporting field-based colleagues globally. You will shape the next generation, AI-enabled experience and prioritize opportunities across Commercial Sales, KAM, Access and Medical user groups.

In this high-visibility role, you’ll partner with digital teams and vendors to plan, build and deploy solutions that drive measurable business impact, while embracing Pfizer values and a fast-paced delivery mindset.

Qualifikationen

• Bachelor's degree required; Master’s preferred.
• 5+ years in a product manager role owning a commercial product sold to external customers or businesses.
• 5+ years in a product manager role at a B2B or B2C technology/SaaS company, with end-to-end ownership.
• Navigating consumer privacy and healthcare data landscape at scale.
• Integrating sales and marketing technology and customer journeys across channels.
• Deep understanding of sales and marketing challenges; strong relationships with engineering.

Aufgaben

• Contribute to a CFC CRM roadmap illustrating planned technology enhancements.
• Owns outcomes, not just plans; focus on what moves the needle for users.
• Forge relationships with stakeholders to translate needs into enhancements.
• Lead customer/market-facing demonstrations for sales/medical/KAM personas.
• Write product requirements and user stories; participate in agile ceremonies.
• Plan and support data-driven measures of business impact of enhancements.
• Collaborate with UX/Design, delivery and operations for feature deployment.
• Manage vendor relationships; evaluate build/buy options; stay aligned with Pfizer needs.

Kenntnisse

Stakeholder management

Agile product management

Cross-functional collaboration

Data-driven decision making

Ausbildung

Bachelor's degree

Master's degree

Tools

Veeva

Life Sciences Cloud

OCE

Salesforce

Jobbeschreibung

Role Summary

The CFC (Customer-Facing Colleagues – the pharmaceutical sales reps out in the field) Product Manager is a new role within the CRM Product team directly reporting to the CRM CFC Business Product Leader within the Chief Marketing Office (CMO).

Role Summary

The CFC (Customer-Facing Colleagues – the pharmaceutical sales reps out in the field) Product Manager is a new role within the CRM Product team directly reporting to the CRM CFC Business Product Leader within the Chief Marketing Office (CMO). This is a high-visibility role, owning the end-to-end success of our CRM platform supporting HCP/HCO-facing colleagues (CFC) globally, across all brands representing the needs for Commercial Sales, KAM, Access and Medical user groups. Over the next several years Pfizer will be re-platforming our CRM technology and this role will be key to shaping a next generation, AI enabled experience. The role is expected to leverage the product model to identify technology enhancement opportunities that enable Pfizer’s business objectives and improve the CFC experience. They will collaborate with a diverse group of stakeholders to prioritize opportunities and contribute to the strategic CFC product roadmap. They will partner closely with our digital technology teams and vendors to concept, plan, build and deploy solutions responsible for the end-to-end success.

Role Responsibilities

• Contribute to a CFC CRM roadmap illustrating planned technology enhancements to create business impact well aligned to market business objectives.
• Owns outcomes, not just plans — relentlessly focused on what actually moves the needle for users and creates real impact for the business, and willing to course correct when stakeholder signals suggest a different path.
• Forge strong relationships with key stakeholders to understand CFC needs and translate them into technology enhancement opportunities.
• Lead customer/market-facing solution demonstrations adapted for sales/medical/KAM personas that position the platform benefits and drive a demo-led approach to requirements gathering and solution definition.
• Willingness to learn the product/platform capabilities inside-out and do basic configuration to test new features and prepare for demos.
• Lead a process to quantify business impact of enhancement opportunities and drive enhancement prioritization.
• Experienced working in a fast-paced environment that ships fast, iterates, and uses constant experimentation to shape product
• Partner closely with UX/Design, delivery and operations teams to drive concepting, planning, build and deployment of new features.
• Write product requirements and user stories and participate in agile ceremonies to prioritize the backlog and deliver work.
• Devise an approach to measure and report out business impact of technology enhancements.
• Plan and support the functional/business side of the CFC tooling universe by providing clear requirements for business needs throughout, participating in UAT, training and communications as required.
• Manage relationships with vendors to ensure their technologies evolve with Pfizer’s needs. Maintain strong knowledge of Life Sciences CFC CRM-related offerings, drive build/buy decisions and partner closely with digital to evaluate technology.
• Operate with a mindset of standardization, consolidation and global scalability across the CFC technology tooling universe.
• Support privacy, digital, legal, regulatory and compliance teams in setting and deploying data standards, policies and procedures.

Basic Qualifications

• Bachelor's degree required; Master’s preferred
• 5+ years in a product manager role owning a commercial product sold to external customers or businesses
• Experience primarily based on product manager/owner roles managing internal platform product serving internal functions, or services implementer products is not aligned with this role.
• 5+ years in a product manager role at a B2B or B2C technology/SaaS company, with a product culture grounded in owning a product end-to-end from strategy through delivery
• Navigating consumer privacy and / or healthcare data landscape at scale
• Integrating sales and marketing technology and customer journeys across channels
• Deep understanding and passion for sales and marketing challenges
• Ability to forge strong relationships with engineering partners
• Experience evaluating product decisions strategically and making prioritization tradeoffs, leveraging large datasets to make data driven product decisions while collaborating with multiple stakeholders and cross functional teams.
• Excellent interpersonal skills and mastery of working in a matrixed environment.
• Self-motivated with demonstrated ability to execute with speed and high quality.
• Demonstrated business acumen strong analytical skills and mindset.
• Role model for the Pfizer values (Courage, Excellence, Equity, Joy)
• Experience in leading complex, large scale business projects and initiatives, identifying risks and removing roadblocks to enable teams to achieve successful delivery.
• Strong writing, presentation and influencing skills.
• Ability to thrive under pressure, take accountability and to meet deadlines.
• Discretion and trustworthiness in dealing with confidential information.

Bonus Points If You Have (Preferred Requirements)

• Master's degree
• Experience working for a product company that sells to Life Sciences or an adjacent industry (e.g. Hospitals/Health Systems, Payers/Insurers, Med Devices, Diagnostics, Consumer Health, Health Tech, EHR Vendors, Health Care Information Technology, Wearables..etc)
• Experience with Veeva, Life Sciences Cloud or OCE
• Experience with Salesforce
• Product experience in a high growth start-up
• Experience working on global programs
• Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.
• Any US Pfizer site preferred for this role with flexibility to work across global time zones

Non-standard Work Schedule, Travel Or Environment Requirements

Up to 50% travel, ability to adapt to meetings scheduled for European/Asian time zones when required

Other Job Details:

• Last day to apply: October 20, 2026
• Work Location Assignment: Hybrid, 2-3 days onsite/week, Commercial Pfizer site required
• Eligible for employee referral bonus

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

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