Senior Manager, Business Systems - UKG Workforce Management

AHOLD Delhaize; Carlisle (Cumberland County); Hybrid; USD 121,000 - 181,000; Full time

Job summary

Ahold Delhaize USA is seeking a Senior Manager, Business Systems to lead enterprise systems that support multiple functional areas. You will bridge business stakeholders with IT, shaping solutions for efficiency, data integrity, and scalable growth.

The role oversees a multi-year roadmap and a team of analysts. The position supports a hybrid work schedule with in-person and remote days, working across core locations in Salisbury, NC and Carlisle, PA.

Qualifications

• Bachelor's degree or equivalent years of work experience in information systems, business or related field.
• 10+ years of experience in a technology-related role.
• 5+ years of experience leading and developing teams.

Responsibilities

• Serve as the primary business systems leader and SME for assigned platforms, ensuring alignment with business processes and enterprise architecture.
• Partner with senior leaders to identify strategic opportunities for growth and efficiency.
• Lead the business systems roadmap, prioritizing enhancements and new capabilities based on ROI.
• Provide end-to-end accountability across multiple systems, including integrations.
• Translate business requirements into functional specifications and user stories.
• Collaborate with IT, engineering, and vendors to design scalable solutions.
• Ensure data integrity, governance and compliance across systems.
• Lead testing strategies (UAT, system integration).
• Drive enterprise-level performance improvements tied to outcomes and adoption.
• Oversee vendor strategy, including contract support and cost management.
• Lead and develop a high-performing team with succession planning.
• Establish and track KPIs tied to ROI and operational efficiency.
• Lead large initiatives spanning multiple functions and systems.
• Support transition to product-oriented operating model and continuous delivery.
• Contribute to budget planning and investment prioritization decisions.

Skills

Leadership

Stakeholder management

Strategic thinking

Business analysis

Communication

Autonomy

Problem solving

Education

Bachelor's degree in Information Systems/Business/CS

Master's degree or relevant certifications

Tools

UKG Pro Workforce Management (Kronos)

Job description

Category/Area of Expertise: IT & Technology

Job Requisition: 557999

Address: USA-PA-Carlisle-1149 Harrisburg Pike

Store Code: Sltns Dvlpmnt-Engmnt-Rx, Fuel & Ofc (5118825)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

The Senior Manager, Business Systems is responsible for leading the strategic direction, delivery, and ongoing evolution of enterprise business systems that support multiple functional areas. This role serves as a bridge between business stakeholders and IT, partnering with senior leaders to proactively shape solutions that drive efficiency, data integrity, and measurable business outcomes and scalability. The Senior Manager oversees system lifecycle management while owning multi-year roadmap planning, investment prioritization, and cross-functional alignment, ensuring initiatives are aligned to enterprise priorities. Additionally, this role leads a team of analysts and influences cross-functional teams and stakeholders beyond direct reporting lines, ensuring systems are reliable, user-focused, and positioned to support long-term growth and transformation.

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days.

Our core office locations include Salisbury, NC and Carlise, PA.

Applicants must be currently authorized to work in the United States on a full-time basis.

Duties & Responsibilities:

• Serve as the primary business systems leader and SME for assigned platforms, ensuring alignment with business processes, strategic goals, and enterprise architecture.
• Partner with senior business leaders and product owners to proactively identify and shape strategic opportunities for growth and efficiency.
• Lead the business systems roadmap, including prioritization of enhancements, system upgrades, and new capabilities based on business value and ROI.
• Provide end-to-end accountability across multiple systems and platforms, including integrations and cross-functional dependencies
• Translate business requirements into functional specifications and user stories
• Collaborate with IT, engineering, and vendors to design and implement scalable system solutions
• Ensure data integrity, governance, and compliance across systems
• Lead testing strategies (UAT, system integration)
• Drive enterprise-level performance improvements tied to business outcomes, adoption, and value realization
• Oversee vendor strategy, including performance optimization, contract negotiation support, and cost management
• Lead and develop a high-performing team, including senior analysts or team leads, with a focus on capability building and succession planning
• Establish and track KPIs tied to business outcomes, ROI, system adoption, and operational efficiency
• Ensure operational stability while proactively identifying risks and driving cross-system mitigation strategies
• Lead large, complex initiatives or programs spanning multiple functions and systems
• Influence and support the transition toward a product-oriented operating model and continuous delivery approach
• Contribute to budget planning, business case development, and investment prioritization decisions

Qualifications:

• Bachelor's degree in Information Systems, Business, Computer Science, related field or equivalent years of work experience.
• 10+ years of experience in relevant job or field of technology. Experience in an advanced role or technical capacity.
• 5+ years of experience directly responsible for managing, guiding, training and onboarding team members in relevant technologies, capabilities or skills.
• Strong experience in business process analysis, systems implementation, and solution design
• Proven ability to influence stakeholders and drive cross-functional outcomes at scale
• Experience with system lifecycle management
• Demonstrated ability to influence senior stakeholders and drive strategic alignment across functions
• Experience with financial planning, investment prioritization, and ROI analysis
• Strong analytical and problem-solving skills
• Strong executive communication and presence with ability to engage senior leadership
• Ability to operate with autonomy in complex, ambiguous environments and drive decisions with broad impact

Preferred Qualifications:

• Experience with deploying and supporting UKG Pro Workforce Management solutions (a.k.a., Kronos, Dimensions)
• Master's degree or relevant certifications
• Experience in Agile and product-based delivery models
• Experience supporting enterprise platforms
• Experience leveraging data to drive business insights and decision-making at scale
• Experience in retail, grocery, or complex environments

Salary Range: $120,960-$181,440

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.

#LI-Hybrid #LI-NG1

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.