Senior Manager, Business Operations

InvestCloudOct2024; Warren Township (NJ); On-site; USD 140,000 - 175,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with company match

Paid time off

Job summary

InvestCloud seeks a seasoned Senior Manager of Business Operations to own cross-functional programs across the GBO team. You will translate strategic goals into governed programs with clear milestones, owners, and metrics, and drive end-to-end delivery with rigor in scoping, forecasting, and reporting.

You will standardize processes with Finance, Product, Engineering, and Professional Services, track KPIs, manage risks, and lead change across geographies.

Qualifications

• 8+ years of progressive experience in Business Operations, Strategy & Operations, Program Management, or related functions.
• Experience partnering with senior executives and leading cross-functional initiatives.
• Strong communication, presentation, and stakeholder-management skills.
• Hands-on with Jira, Tempo, Microsoft Suite, and Power BI or equivalent tools.
• Ability to lead, mentor, and influence in a matrixed environment.

Responsibilities

• Lead cross-functional business operations programs end-to-end with defined scope, governance, milestones and metrics.
• Design and improve operational policies, procedures, and playbooks with multiple teams.
• Define, track, and report KPIs and operational metrics using data-driven insights.
• Manage risks, issues, changes, and dependencies with recommended actions.
• Lead change management and drive adoption of new processes, standards, and tools.
• Mentor the GBO team and coordinate with InvestCloud leadership.
• Leverage Jira, Tempo, Salesforce, and AI tools to automate workflows and reporting.

Skills

Cross-functional leadership

Stakeholder mgmt

Strategic planning

Data-driven decisions

Education

Bachelor's or master's in business/finance/tech

Tools

Jira

Tempo

Microsoft Office

Power BI

Confluence

Claude AI

Job description

TheBusiness Operations Senior Manageris a senior member of InvestCloud's Global Business Operations (GBO) team, responsible for leading the cross-functional programs and operational disciplines that keep the business running with precision. This role owns the end-to-end processes behindJira and Tempo, and delivery reporting, turning strategy into standardized, measurable, and repeatable operations across APL, Digital Wealth, and the broader organization. Partnering closely with Finance, Accounting,Professional Services, Product, and Engineering, theBusiness Operations Senior Managerdrives the initiatives that improve profitability, transparency, and operational excellencefirm wide.

What does a great Senior Manager in Business Operations do?

A greatSenior Manager in Business Operationsis equal parts strategist, operator, and orchestrator. They translate business goals into clearly governed programs — with defined scope, milestones, owners, and metrics — and drive them from intake through delivery. They bring rigor to how work isscoped, measured, forecasted, and reported; they standardize processes that were once ad hoc; and they anticipate risks before they become issues. Trusted as a subject-matter expert and escalation point, they mentor others, influence stakeholders at every level, and make operational excellence the default across the firm.They are thekey relationshipmanagersto the executive leadership team andproduce and present the processes, reporting and analysis usedas the daily driver for running the business.

How you will provide meaningful contributions:

• Lead cross-functional business operations programs and initiatives end-to-end — defining scope, governance, milestones, dependencies, and success metrics, and driving them from intake through delivery.
• Design, implement, and continuously improve operational policies, procedures, and playbooks that standardize and streamline the delivery of services in partnership withProfessional Services,Product, Engineering, Finance, andAccounting.
• Define, track, and report on key performance indicators (KPIs) and operational metrics, using data-driven insights to driveutilization, delivery, forecastingandprovidesleadership withstrategic analysis andtools to manage their teamsand forecast activities on a standard dashboardused across the firm.
• Proactively manage risks, issues, changes, and dependencies, evaluating and documenting trade-offs and escalating with recommended courses of action.
• Lead change management and drive adoption of new processes, standards, and tools across teams and geographies.
• Serve as a mentor, subject-matter expert, and point of escalation for the GBO team and the broader InvestCloud leadership team, coaching and cross-training to build a stronger, unified knowledge base.
• Leverage Jira, Tempo, Salesforce, and AI tools such as Claudeand Gleanto automate operational workflows, streamline reporting, and improve efficiency and accuracy.

Basic Qualifications for Consideration:

• 8+ years of progressive experience in Business Operations, Strategy & Operations, Program Management, Management Consulting, Business Transformation, or a related function, with demonstrated experience partnering with senior executives and leading complex cross-functional initiatives.
• Exceptional communication, presentationand stakeholder-management skills, comfortable presenting and interacting withstakeholders at all levels.
• Hands-on experience with Jira,Tempo,Microsoft Suite, andPower BIor equivalent operational and delivery tools.
• Demonstrated ability to lead, mentor, and influence without direct authority in a matrixed (shared-resources) environment.
• Bachelor's or master's degree in business, finance, technology, or a related field, or equivalent work experience.

Preferred Skills / Experience

• Experience within financial services, fintech, wealth management, SaaS, or another complex technology-enabled environment preferred.
• Experience with Jira, Tempo,Power BI,and Confluence, includingreporting and administration.
• Proficiency with data analysis and reporting tools (Power BI, Excel, or JQL) to inform operational decisions.
• Experience using Claude or similar AI tools to accelerate operations, documentation, and reporting workflows.

About InvestCloud

InvestCloud, a global leader in wealth technology, aspires to enable a smarter financial future. Driving the digital transformation of the wealth management industry, the company serves a broad array of clients globally, including Wealth and Asset Managers, Wirehouses, Banks, RIAs, and Insurers. In terms of scale, the company’s clients represent more than 40 percent of the $132 trillion of total assets globally. As a leader in delivering personalization and scale across advisory programs, including unified managed accounts (UMA) and separately managed accounts (SMA), the company is committed to the success of its clients. By equipping and enabling advisors and their clients with connected technology, enhanced intelligence, and inspired experiences, InvestCloud delivers leading digital wealth management and financial planning solutions, complemented by a dynamic data warehouse, which scale across the complete wealth continuum. In 2026, InvestCloud was named CNBC World’s Top Fintech Company, a proof point of the company’s commitment to innovation and client success. Headquartered in the United States, InvestCloud serves clients around the world. For more information, visit InvestCloud.com.

Our Values

• Client Connected
• Human Centered
• Technology Forward
• Respect + Integrity
• Excellence

The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on the applicant’s geographic location. Salary range: $140,000 - $175,000. Benefits include medical/Rx, dental, vision, disability, and life/AD&D insurance plans, Flexible Savings Account (FSA), Health Savings Account (HSA), Employee Assistance Plan (EAP), health advocacy, voluntary ancillary plans (accident, critical illness, hospital indemnity, legal, identity theft, auto/home, and pet insurance), 401(k) retirement savings plan with company match, and paid time off.

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