Senior Manager, Business Development - Global Spares and Services

ASM; Phoenix (AZ); Vor Ort; USD 150.000 - 210.000; Vollzeit

Zusammenfassung

ASM is seeking a Senior Manager, Business Development - Global Spares & Services to drive growth across spare parts, service products, upgrades, and lifecycle offerings. You will collaborate with regional sales, service organizations, product units, and key customers to expand revenue and strengthen relationships.

The role requires deep knowledge of semiconductor fab operations, installed base management, and aftermarket models, with a focus on optimizing profitability and customer satisfaction.

Qualifikationen

• MS in Chemical Engineering, Materials Science, Chemistry, Physics or related field.
• Ph.D. preferred.
• 5–10 years' experience, depending on degree.
• Experience with Thin Film deposition equipment in the semiconductor industry required; ALD/CVD or Epi process knowledge preferred.
• At least 5 years of product Sales/Marketing experience in semiconductor capital equipment.

Aufgaben

• Develop and execute global growth strategies for spare parts, service products, upgrades, and lifecycle offerings.
• Partner with regional sales, account teams, and service organizations to identify aftermarket revenue opportunities across the installed base.
• Build customer-specific strategies focused on increasing parts consumption, service attach rates, contract penetration, and long-term lifecycle revenue.
• Act as the voice of the customer to identify unmet service needs and opportunities for new offerings, service enhancements, and portfolio expansion.
• Drive commercial programs that improve customer equipment availability, uptime, productivity, and cost of ownership.
• Support the development of business cases, pricing strategies, and value propositions for service-related products and solutions.
• Work closely with Operations, Supply Chain, Product Management, and Service organizations to optimize inventory strategies, forecast demand, and improve fulfillment performance.
• Lead response strategies for major customer RFQ, service agreements, and commercial proposals.
• Analyze market trends, competitive offerings, customer spending patterns, and installed base data to identify growth opportunities and strategic risks.
• Collaborate with Product Management and Engineering teams to influence upgrade roadmaps, obsolescence strategies, and serviceability improvements.
• Serve as the global business leader for the Spares & Services portfolio, ensuring alignment across regions and business units.
• Provide regular business reviews, forecasts, and growth plans to senior leadership.

Kenntnisse

Sales/Marketing experience

Global account management

Ausbildung

MS in Chemical Engineering

Ph.D. preferred

Jobbeschreibung

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

The Senior Manager, Business Development - Global Spares & Services is responsible for driving global growth across ASM's aftermarket business, including spare parts, service products, upgrades, and lifecycle solutions. This leader will work closely with regional sales teams, service organizations, product business units, and key customers to develop and execute strategies that increase service revenue, improve customer satisfaction, maximize installed base value, and strengthen ASM's long-term customer relationships.

This role is accountable for achieving global bookings, revenue, gross margin, market share, and customer satisfaction objectives for the Spares & Services portfolio. Success requires a strong understanding of semiconductor fab operations, customer maintenance strategies, installed base management, and aftermarket business models, along with the ability to translate customer needs into scalable commercial solutions.

Revised Responsibilities

• Develop and execute global growth strategies for ASM's spare parts, service products, upgrades, and lifecycle offerings.
• Partner with regional sales, account teams, and service organizations to identify and capture aftermarket revenue opportunities across the installed base.
• Build customer-specific strategies focused on increasing parts consumption, service attach rates, contract penetration, and long-term lifecycle revenue.
• Act as the voice of the customer to identify unmet service needs and opportunities for new offerings, service enhancements, and portfolio expansion.
• Drive commercial programs that improve customer equipment availability, uptime, productivity, and cost of ownership.
• Support the development of business cases, pricing strategies, and value propositions for service-related products and solutions.
• Work closely with Operations, Supply Chain, Product Management, and Service organizations to optimize inventory strategies, forecast demand, and improve fulfillment performance.
• Lead response strategies for major customer Request for Quote, service agreements, and commercial proposals.
• Analyze market trends, competitive offerings, customer spending patterns, and installed base data to identify growth opportunities and strategic risks.
• Collaborate with Product Management and Engineering teams to influence upgrade roadmaps, obsolescence strategies, and serviceability improvements.
• Serve as the global business leader for the Spares & Services portfolio, ensuring alignment across regions and business units.
• Provide regular business reviews, forecasts, and growth plans to senior leadership.

Revised Qualifications

• MS in Chemical Engineering, Materials Science, Chemistry, Physics or related technical field. Ph.D. preferred.
• 5-10 years depending upon degree.
• Experience with Thin Film deposition process equipment in the semiconductor industry is required. Ideally, in the semiconductor capital equipment industry preferred.
• ALD/CVD, PEALD/PECVD or Epi process development customer support experience preferred.
• At least 5 years of product Sales/Marketing experience is required as a semiconductor capital equipment supplier.
• The ability to travel overseas is preferred (up to 20%).

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.