Senior Manager, Asset Protection

Macy's; Martinsburg (WV); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Performance-based incentives

Annual merit review

Employee Assistance Program

401(k) match

Health and wellness coverage

Paid time off

Eight paid holidays

Job summary

Macy’s in Martinsburg, WV, is seeking a Senior Manager Asset Protection to lead the hourly Loss Prevention team in our Automated Customer Fulfillment Center.

You will drive safety, inventory accuracy, and policy compliance while building a culture of collaboration and continuous improvement across the distribution center.

This role requires strong leadership, strategic thinking, and the ability to partner with Facility management and law enforcement as needed.

Qualifications

• Bachelor’s degree or equivalent work experience in a related field.
• Effective written and verbal communication skills; ability to draft reports and other communications; present to management and internal and external business partners.

Responsibilities

• Manage Asset Protection operations in a high-volume Supply Chain Distribution Center to support company profit objectives and customer service goals.
• Enforce company and asset protection policies to protect and monitor assets, alarms, property, employees, and visitors.
• Develop and manage direct reports for individual growth and performance excellence while maintaining a Succession Plan.
• Ensure consistent, thorough, and timely communication with subordinates, peers, and facility/AP senior management.
• Develop and execute shortage strategies to positively impact inventory accuracy, shortage results, and sales.
• Identify causes of shortage, investigating possible internal and/or external dishonest activity.
• Assist in budget development, manage to goals, and make adjustments as needed.

Skills

Leadership

Communication

Inventory management

Education

Bachelor’s degree or equivalent

Job description

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Senior Manager, Asset Protection, ensures the safety and security of Supply Chain colleagues and company assets through the management of the Asset Protection Function/Team. They perform other duties as assigned.

• This role is based in our Automated Customer Fulfillment Center in Martinsburg, West Virginia
• We are looking for someone who is a strong leader, developer and mentor of others and has experience working in an automation building
• Looking for someone who can add to a strong and positive work culture and loves to collaborate and learn from others as well.
• In this role, you will report to our Senior Facility Director, who runs the entire building shift and you will be leading hourly Loss Prevention colleagues and supervisors.
• We are looking for someone who is open to a flexible schedule including evening and weekends when needed.

What You Will Do

• Manage Asset Protection operations in a high-volume Supply Chain Distribution Center to support company profit objectives and customer service goals.
• Enforce company and asset protection policies to protect and monitor assets, alarms, property, employees, and visitors.
• Communicate shortage/asset protection issues to Facility management and Supervisors, recommending solutions as needed.
• Develop and manage direct reports for individual growth and performance excellence while maintaining a Succession Plan.
• Ensure consistent, thorough, and timely communication with subordinates, peers, and facility/AP senior management.
• Communicate with facility management and Supply Chain Asset Protection on shortage and security issues, providing recommendations.
• Develop and execute shortage strategies to positively impact inventory accuracy, shortage results, and sales.
• Identify causes of shortage, investigating possible internal and/or external dishonest activity.
• Ensure the security and accuracy of trailers moving in and out of the facility.
• Manage Asset Protection operations, including staff communications, balancing, work assignments, scheduling, processing, throughput levels, and standards.
• Assist in budget development, manage to goals, and make adjustments as needed.
• Ensure departments meet or exceed performance requirements in safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service, and execution to plan.
• Maintain standards for compliance with Supply Chain Asset Protection, Macy’s Internal Audits, and legal requirements.
• Ensure proper operation of all Asset Protection-related systems, including alarms, CCTV, trailer management, identification (if applicable), computer equipment, and physical security.
• Conduct Asset Protection Risk Analysis and complete Capital Projects as needed.
• Review analysis of activities, costs, operations, and forecast data to determine department progress toward stated goals and objectives.
• Implement and maintain all Macy’s Supply Chain Asset Protection Policies and Procedures.
• Support coordination with local/municipal, state/provincial, federal law enforcement agencies, and government agencies on criminal cases and/or governmental compliance issues.
• Lead projects to create or review processes, policies, technologies, and identify cost savings opportunities.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills You Will Need

Communication and Collaboration: Effectively communicate shortage/asset protection issues to Facility management and Supervisors, maintaining consistent communication with all stakeholders.

Leadership and Succession Planning: Develop and manage direct reports, fostering individual growth and performance excellence while maintaining a Succession Plan.

Inventory Management: Develop and execute shortage strategies to positively impact inventory accuracy, shortage results, and sales.

Operational Oversight: Manage Asset Protection operations, including staff communications, balancing, work assignments, scheduling, processing, throughput levels, and standards.

Budget Management: Assist in budget development, manage to goals, and make adjustments as needed.

Compliance and Risk Management: Maintain standards for compliance with Supply Chain Asset Protection, Macy’s Internal Audits, and legal requirements.

Analytical Skills and Project Leadership: Review analysis of activities, costs, operations, and forecast data to determine department progress toward stated goals and objectives. Lead projects for process improvement and cost-saving opportunities.

Interpersonal Skills: Demonstrate strong interpersonal skills, fostering effective communication and collaboration with diverse groups of customers, peers, and stakeholders.

Resourcefulness and Adaptability: Exhibit resourcefulness and adaptability, effectively navigating and thriving in a dynamic work environment with changing priorities.

Who You Are

• Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
• Effective written and verbal communication skills; ability to draft reports and other communications; present to management and internal and external business partners; interpret technical documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 50 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.