Senior Manager, Area Store Operations

Charter Communications; Blue Ash (OH); On-site; USD 90,000 - 159,000; Full time

Job summary

Charter Communications, operating Spectrum, seeks a Senior Manager, Area Store Operations to implement strategic initiatives and oversee performance targets across the region. You will align field teams with Spectrum's mission and ensure high-quality retail services.

The role requires 5 years of retail ops and 3 years of management, strong inventory/merchandising skills, and a valid driver's license. Travel to multiple locations is expected; base pay range is cited.

Qualifications

• Bachelor's degree or equivalent experience.
• 5 years of experience with operational protocols in a retail store environment and 3 years of management experience.
• Proficient in inventory and merchandising management; knowledge of process design and documentation.
• Strong change management, organizational, project management and analytical skills.
• Valid driver's license and ability to meet motor vehicle requirements.

Responsibilities

• Drive strategic initiatives to achieve performance, quality and revenue goals across the region.
• Manage store openings and closures with smooth operations and inventory management.
• Oversee store maintenance, ticketing, budgeting and brand standards.
• Collaborate cross-functionally with store management and logistics to implement standards.
• Optimize staff readiness and back-of-house operations including cash, inventory and POS systems.
• Enhance merchandising and in-store technology experiences.
• Lead and report on new hire and ongoing training to meet company goals.

Skills

Change management

Project management

Analytical skills

Interpersonal skills

Leadership

Presentation skills

Customer service

Mobile devices

Video platforms

PC software

Driver's license

Education

Bachelor's degree

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

What if you could be the driving force behind transforming our retail landscape?

As the Senior Manager, Area Store Operations at Spectrum, you will implement and oversee key strategic initiatives to meet performance goals and drive revenue growth in your region. Your role is crucial in aligning our teams with Spectrum's mission to provide innovative and high-quality retail services while ensuring we maintain our competitive edge and customer loyalty.

What our Senior Manager, Area Store Operations Enjoy Most About the Role

• Drive Strategic Initiatives: Implement key strategies to achieve performance, quality and revenue goals across the region.
• Manage Store Openings and Closures: Coordinate new store openings and closures, ensuring smooth operations and inventory management.
• Ensure Store Maintenance: Oversee ongoing store maintenance, including ticketing, capital budgeting and brand standards.
• Collaborate Cross-Functionally: Work with store management and logistics to implement mobile and CPE operations standards.
• Optimize Store Operations: Manage staff readiness and back-of-house operations, including cash, inventory and POS systems.
• Enhance Merchandising: Ensure top-notch merchandising and in-store technology experiences.
• Lead Training Programs: Oversee and report on new hire and ongoing training to meet company goals.

Required Qualifications

• Education: Bachelor's degree or equivalent experience.
• Experience: 5 years of experience with operational protocols in a retail store environment & 3 years of management experience.
• Technical Skills: Proficient in inventory and merchandising management, knowledge of process design and documentation, & competent in personal technology, including mobile devices, video platforms and PC software.
• Skills & Abilities:
  • Advanced change management and strong organizational, project management and analytical skills.
  • Ability to evaluate training and development resources.
  • Excellent interpersonal, leadership and presentation skills.
  • Passion for delivering exceptional customer experiences.
  • Valid driver's license and ability to meet Charter's motor vehicle requirements.
• Preferred Qualifications: 5+ years leadership experience, 3-5 years wireless or telecommunication experience, project management experience

Working Conditions

• Working in a retail environment with moderate noise levels, you will travel to multiple locations to oversee and monitor store operations. Professional attire and appearance are required.

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SRL600 2026-83158 SRL600 2026

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $89,800.00 and $159,400.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.