Retail Store Manager

Charter Communications; Latham (NY); On-site; USD 63,000 - 105,000; Full time

Job summary

Charter Communications, doing business as Spectrum, is seeking a Retail Store Manager to lead a retail team, drive sales, and deliver outstanding customer service. You will coach staff, manage schedules, and ensure a welcoming store environment.

You will partner with the Market Manager to hit targets, resolve escalations, and maintain brand standards. A Bachelor's degree and 1+ years of retail management are typical requirements; base pay ranges with commissions and incentive opportunities.

Qualifications

• Bachelor's degree or equivalent work experience.
• Ability to read, write, speak, and understand English.
• Experience in destination-style retail environment.
• Proven ability to lead others and motivate a sales-focused culture.
• Strong tech comfort with mobile devices and video platforms.
• Ability to prioritize, organize, multi-task and adapt to change.
• Ability to make qualitative judgments.
• 1+ years of management in a sales or customer service retail environment.

Responsibilities

• Lead and inspire your team alongside the Market Manager to exceed sales targets and operational goals while ensuring a welcoming and organized retail environment.
• Foster strong customer relationships by resolving escalations, listening actively and utilizing proven sales techniques to retain and upgrade customers.
• Ensure the store upholds Spectrum's brand standards and delivers outstanding sales and customer care.
• Assess sales behaviors and product knowledge, collaborating with management to drive improvements and embrace change.
• Identify sales and operational issues, developing actionable strategies to enhance store performance.
• Provide subject matter expertise on store functions, Spectrum products, pricing, promotions and service features, including insights on competitors.
• Maintain operational excellence in store appearance, inventory management and staffing while minimizing losses.
• Support employee engagement by onboarding, training and retaining top talent and managing team schedules.
• Deliver daily coaching and feedback through various forums to promote continuous learning and high performance.
• Enforce company policies and procedures, including inventory and cash management.

Skills

English proficiency

Partnership building

Team leadership

Sales performance

Technology comfort

Computer skills

Multitasking

Qualitative judgement

Education

Bachelor's degree or equivalent work experience

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Have you ever imagined leading a team that shapes the customer experience and drives sales success every day? As a Retail Store Manager at Spectrum, you'll help guide, motivate and develop your retail team to deliver exceptional service and build lasting customer relationships. Step into a management role where your leadership directly impacts the store's performance and the growth of your team.

How You'll Make an Impact

• Lead and inspire your team alongside the Market Manager to exceed sales targets and operational goals while ensuring a welcoming and organized retail environment
• Foster strong customer relationships by resolving escalations, listening actively and utilizing proven sales techniques to retain and upgrade customers
• Ensure the store upholds Spectrum's brand standards and delivers outstanding sales and customer care
• Assess sales behaviors and product knowledge, collaborating with management to drive improvements and embrace change
• Identify sales and operational issues, developing actionable strategies to enhance store performance
• Provide subject matter expertise on store functions, Spectrum products, pricing, promotions and service features, including insights on competitors
• Maintain operational excellence in store appearance, inventory management and staffing while minimizing losses
• Support employee engagement by onboarding, training and retaining top talent and managing team schedules
• Deliver daily coaching and feedback through various forums to promote continuous learning and high performance
• Enforce company policies and procedures, including inventory and cash management

Working Conditions

• Operate in a retail environment with hours spanning seven days a week, including holidays
• Work amid moderate noise levels
• Be available to your team during store hours and travel to other locations as needed
• Handle physically demanding tasks including lifting up to 35 lbs
• Stand for prolonged periods
• Adhere to uniform attire and appearance requirements

What You’ll Bring to Spectrum

Required Qualifications

Education

• Bachelor's degree or equivalent work experience

Skills

• Ability to read, write, speak, and understand English
• Ability to build effective partnerships within all areas of the organization by exhibiting solid interpersonal leadership, influencing and presentation skills
• Experience working inside a destination-style retail environment
• Proven ability to lead others and motivate them to succeed sales culture
• High comfort level with all forms of technology; including mobile devices and video platforms
• Knowledge and ability to use computer and software applications
• Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively
• Ability to make qualitative judgements

Preferred Qualifications

Education

• Bachelor's degree or equivalent work experience

Experience

• 1+ years of management in a sales or customer service retail environment
• 1+ years of telecommunications or wireless experience
• 3+ years of sales or customer service experience
• 3+ years of experience working in a destination-style retail environment

Skills

• Some experience implementing sales training and employee development programs
• Some knowledge of identifying sales trends and risks and communicate findings to management
• Proven change management abilities

SRL402 2026-82564 SRL402 2026

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $62,900.00 and $104,800.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $12,100.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.