Senior Manager - AIC Operations

Option Care Home Health LLC; Columbia (SC); On-site; USD 73,000 - 121,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401K with Match

HSA Match

Tuition Reimbursement

Flexible Spending Accounts

Life Insurance

Mental Health Services

Job summary

Option Care Health is seeking a Senior Manager, AIC Operations to oversee patient registration, scheduling, clinic operations effectiveness and customer satisfaction across multiple AICs, collaborating with sales, pharmacy, purchasing, billing, credentialing and compliance.

You will lead cross-functional teams, monitor KPIs, ensure regulatory compliance, and develop staff while delivering cost-effective operations and CQI processes.

Qualifications

• Bachelor’s degree and/or High School Diploma with at least 3 years in health care services/operations.
• Experience diagnosing, isolating, and resolving complex issues and implementing strategies.
• Experience collaborating with internal resources to meet department goals within budget and established timelines.

Responsibilities

• Oversees the general operational and financial effectiveness of multiple AICs through performance KPIs.
• Oversees the patient registration team for multiple AICs.
• Leads team responsible for patient scheduling and patient outreach for key information.
• Implements corporate initiatives to ensure successful and cost-effective operations.
• Manages CQI processes, safety reporting, and complaint resolution for all assigned CMCs.
• Ensures alignment with cross-functional leaders to meet performance goals.

Skills

Microsoft Excel

Microsoft Word

Problem solving

Collaboration

Education

Bachelor's degree

Job description

Extraordinary Careers. Endless Possibilities.

With the nation’s largest home infusion provider, there is no limit to the growth of your career.

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale Option Care Health is re-imagining the infusion care experience for patients, customers and team members.

Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you’re empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Job Description Summary:

The Senior Manager, AIC Operations, will be responsible for overseeing multiple operational components for the AICs including patient registration, patient scheduling, clinic operations effectiveness and customer/patient satisfaction. This individual will collaborate with many cross-functional partners including sales, pharmacy, purchasing, billing, credentialing, and compliance.

Job Description

Job Responsibilities

• Collaborates to lead overall operational and financial effectiveness of multiple AICs through performance KPIs
• Oversees the patient registration team for multiple AICs
• Leads team responsible for patient scheduling and patient/customer outreach for key information
• Implements and monitors adoption of corporate initiatives to ensure successful and cost-effective operations
• Manages Continuous Quality Improvement (CQI) process, safety zone reporting, and complaint resolution for all the assigned CMCs
• Collaborates with cross-functional leaders across Operations, Sales, Quality, Compliance and OCH Pharmacy/Corporate teams to ensure alignment and meeting common performance goals
• Ensures compliance with local and federal regulations, accreditation standards and corporate policies to drive effectiveness and consistency in operations
• Maintains a work environment in which staff will succeed and grow in their professional development and contribute to the overall success of Option Care.
• Consistently models behaviors that build our culture around the Option Care Core Values of Compassionate Care, Engaged Teams, and Quality Results.
• Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care data.
• Monitors adherence to Policies and Procedures, auditing, as necessary.
• Completes all required projects and reports in a timely fashion on a daily, weekly, or monthly basis per the direction of the leadership.
• Develops, monitors, coaches, and manages staff, ensuring the development of employees through orientation, training establishing objectives, communication of rules, constructive discipline. Builds employee morale, motivation and loyalty and fosters a team-like environment.
• Other duties as assigned

Supervisory Responsibilities

Does this position have supervisory responsibilities?

(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

No

Yes - X

Basic Education and/or Experience Requirements

• Bachelor’s degree and/or High School Diploma at least 3 years of experience in health care services/operations

Basic Qualifications

• Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
• Experience collaborating with internal resources to develop strategies that meet department goals within budget and established timelines.
• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
• Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).

Physical Demand Requirements

• Ability to work for extended periods of time on a personal or laptop computer.
• Occasional bending, stooping, reaching.

Travel Requirements:

N/A

Preferred Qualifications & Interests (PQIs)

• Previous home health care experience preferred.

Due to state pay transparency laws, the full range for the position is below:

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $72,694.17-$121,171.94

Benefits:

• Medical, Dental, & Vision Insurance
• Paid Time off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.