Senior Manager, AI-Powered Banking Platforms

Accenture; San Francisco (CA); On-site; USD 123,000 - 317,000; Full time

Job summary

Accenture Song in the United States seeks a Senior Manager to lead agentic commerce and digital ecosystem transformation for banking clients. You will translate strategic vision into actionable programs that modernize how banks structure, distribute, and optimize financial products across digital platforms and AI-enabled ecosystems.

You will guide multidisciplinary teams across strategy, technology, and experience to deliver scalable solutions, partnering with clients and engineering to ensure

Qualifications

• 10+ years of experience in consulting, digital strategy, or technology strategy within financial services.
• Experience working on digital transformation, customer experience, or platform-related initiatives.
• Strong understanding of digital banking platforms, fintech ecosystems, and API-based integrations.
• Experience with AI-driven customer experiences, conversational interfaces, or emerging digital ecosystem trends
• Understanding of digital marketing, content strategy, or product experience optimization
• Experience collaborating with engineering leadership to prioritize AI-readiness initiatives on technical roadmaps
• Proven ability to lead complex programs and manage cross-functional teams.

Responsibilities

• Lead major workstreams that modernize how banking products and services are distributed across digital platforms and partner ecosystems.
• Design and implement strategies that connect banking platforms with fintech partners, marketplaces, and digital ecosystems.
• Define integration approaches using APIs, service layers, and product data feeds to support scalable financial product distribution.
• Lead solution development for platform modernization initiatives supporting future digital banking experiences.
• Translate strategic client objectives into executable architecture, delivery plans, and implementation roadmaps.
• Architect schema and structured frameworks aligned to AI retrieval and reasoning models.
• Ensure product, pricing, availability, policy, and review data are machine-consumable and consistently exposed.
• Design entity-layer clarity that reduces ambiguity for LLM interpretation.
• Define standards for Agent Communication Protocols (ACP) and API readiness.
• Partner with engineering to expose endpoints that support AI agent interaction.
• Ensure feeds support real-time decisioning (inventory, pricing, shipping logic).
• Build scalable frameworks for AI-assisted transactions.
• Optimize structured data for RAG environments.
• Collaborate with GEO and content teams to align semantic and markup layers.
• Reduce friction between presentation and structured layers.
• Implement structured data QA and monitoring frameworks.
• Identify gaps impacting citation eligibility or recommendation logic.
• Establish governance standards for structured updates across markets.
• Ensure APIs and structured outputs align with privacy, compliance, and brand safety requirements.
• Partner with legal and security teams to assess risk exposure in agentic integrations.
• Support structuring of product and customer data for analytics, personalization, and AI use cases.
• Identify opportunities where data can enhance decision-making, recommendations, and customer experiences.
• Collaborate with data teams to improve data accessibility across digital channels.
• Serve as a key client-facing leader responsible for delivering complex transformation programs.
• Manage multi-disciplinary teams across strategy, technology, design, and analytics.
• Lead client workshops, working sessions, and executive updates.
• Translate complex technical and strategic concepts into clear recommendations for senior client stakeholders.
• Ensure delivery excellence across large transformation engagements.
• Help shape the evolution of Accenture’s capabilities at the intersection of banking, AI, and digital ecosystems.
• Identify emerging technologies and trends impacting banking customer experiences and distribution models.
• Contribute to internal thought leadership on digital banking transformation and agentic commerce.
• Collaborate across Accenture Song, Technology, and Strategy teams to develop new capabilities and offerings.

Skills

Digital strategy

Program leadership

AI readiness

Customer experience

API integrations

Cross-functional leadership

Education

Bachelor’s degree in Business, Computer Science, Engineering, or a related field

Job description

Accenture Song in the United States seeks a Senior Manager to lead agentic commerce and digital ecosystem transformation for banking clients. You will translate strategic vision into actionable programs that modernize how banks structure, distribute, and optimize financial products across digital platforms and AI-enabled ecosystems.

You will guide multidisciplinary teams across strategy, technology, and experience to deliver scalable solutions, partnering with clients and engineering to ensure