Senior Manager, Ad Tech Solutions

Jellyfish; New York (NY); Remote; USD 85,000 - 105,000; Full time

Benefits offered by this job

Annual bonus

401k retirement plan

Healthcare coverage

Flexible schedule

Job summary

Jellyfish is seeking a Senior Manager, Ad Tech Solutions to act as a platform specialist across DV360, CM360, SA360, and GA4. You will onboard GMP clients, nurture relationships, and ensure best-in-class service while meeting ticket SLAs.

The role includes consultative recommendations with broader business impact to drive GMP product adoption. You will guide complex client engagements, reconcile questions, and collaborate with the Partnership team to optimize platform usage and outcomes across

Qualifications

• Expert GMP certification across DV360, SA360, CM360 and GA4.
• Strong ticket SLA management and customer service discipline.

Responsibilities

• Resolve GMP-related questions across CM/DV/SA, basic to complex.
• Lead platform demos for clients, articulating GMP benefits and implementation.
• Complete scorecards and audits for GMP products and communicate value.
• Perform advertiser account builds and onboarding tasks for platform adoption.
• Provide guidance and training to junior team members.
• Collaborate with Partnership Account Management to drive GMP adoption.
• Attend client calls as product liaison for GMP solutions.

Skills

Expert GMP knowledge

Process adherence

Collaboration

Client-centric

Communication

Accountability

Job description

At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

The salary range for this position is $85,000 - $105,000 USD gross per year.

As a Senior Manager, Ad Tech Solutions, you will play a pivotal role in the success of the Partnership team, by being a platform specialist across DV360,CM360,SA360 and resolving platform questions logged via our ticketing system by our clients.

In this role, you will onboard, and support Google Marketing Platform (GMP) clients, driving strong relationships while ensuring they receive best-in-class service and adhering to ticket SLAs and best practices.

As more complex client engagements arise, the Senior Manager, Ad Tech Solutions will be expected to provide consultative, tailored recommendations that have broader business implications for the client and drive great GMP product adoption.

Role Responsibilities

• Resolving a variety of platform (CM/DV/SA) questions relating to simpler user access, creative approvals, spend issues, etc., up to more complex integrated product questions.
• Ability to lead platform demos to clients articulating the functionality, implementation approach, and business benefits of the GMP for our clients.
• Ability to complete scorecards and basic audits for GMP products and communicate the value of the adopted features.
• Complete account build tasks (Advertiser creation, linking, floodlight/audience creation) associated with platform onboarding and implementation engagements.
• Provide guidance and training as needed to junior team members.
• Collaborate closely with the Partnership Account Management team to provide recommendations for clients related to driving GMP product adoption.
• Attending client calls to serve as the product liaison responsible for communicating product solutions and value adds relative to the GMP technology.

Skills and Competencies

• Expert Platform knowledge: Achieve and maintain certification across all GMP (DV360; SA360; CM360) and GA4 platforms in alignment with Jellyfish's GMP certification requirements.
• Process: Follow best practices in relation to our service offerings, and respond to and resolve our tickets. Prioritisation and time management to ensure tickets are resolved within SLAs
• Collaboration: Actively contribute to a collaborative, high-performing work environment.
• Client Centric: Developing context and awareness of client challenges. Solution-oriented and demonstrates client-facing abilities.
• Communication: Demonstrates strong communication skills to both understand the challenges at hand and communicate solutions effectively and concisely.
• Accountability: Able to work independently while also collaborating with a team; reliable and accountable for the work assigned and responsible for the timely completion of tasks.

Additional Information

Join Jellyfish and experience a workplace where we prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs

Reward: You'll be eligible to join our discretionary annual bonus scheme and 401k retirement plan.

Healthcare plans: Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.

Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers.

All your information will be kept confidential according to EEO guidelines.