Senior Manager - Ad Operations

SoundCloud; New York (NY); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Comprehensive health benefits

401k program

Employee Equity Plan

Creativity and Wellness benefit

Flexible vacation policy

Job summary

SoundCloud in New York is seeking a Senior Manager, Ad Operations to lead day-to-day GAM operations, optimize ad delivery, and align with revenue goals. You will coordinate with Product, Engineering, Sales and external partners to implement scalable ad-serving configurations and resolve performance issues.

The role requires 5+ years in ad operations or related fields, strong analytical skills, and hands-on experience across direct and programmatic channels, with Excel, Looker and BigQuery

Qualifications

• 5+ years of experience in Ad Operations, Revenue Operations, Ad Technology, Ad Development, or digital advertising.
• Hands-on GAM experience across display, video, and audio.
• Experience across direct, programmatic, SSPs, resellers, and partner-led demand.
• Strong analytical skills to translate data into actionable insights.
• Ability to assess ad-serving architecture and design scalable operational solutions.
• Proficiency in Excel, Looker, and BigQuery.
• Familiarity with AI-powered tools, automation for reporting and optimization.
• Strong cross-functional communication and stakeholder management.
• Experience with ticketing systems like JIRA or Linear.

Responsibilities

• Manage day-to-day GAM operations, configuration, governance, and overall ad health.
• Troubleshoot advertising across multiple sales and monetization channels.
• Manage inventory health, forecasting, availability, delivery, and partner configurations through reporting.
• Partner with Product & Engineering on ad development, technical integrations, troubleshooting, and platform improvements.
• Coordinate across Sales, Programmatic, Data and Finance to maintain visibility into performance, risks, priorities, and business needs.
• Support Sales and external partners on technically complex advertising solutions, configurations, and delivery requirements.
• Maintain strong operational documentation, QA standards, and structured workflows.

Skills

Ad Operations

Revenue Operations

Programmatic Advertising

Stakeholder Management

Project Management

Tools

Google Ad Manager (GAM)

Excel

Looker

BigQuery

JIRA

Linear

Job description

SoundCloud empowers artists, tastemakers and fans to connect and share through music. Founded in 2007, SoundCloud is a creator-first platform helping artists build and grow their careers by providing them with the most advanced tools, services, and resources. With over 4x the music catalog of every other major streaming platform, spanning 40+ million artists across 190+ countries, SoundCloud is where emerging artists find their sound, hidden gems are discovered, and music culture is shaped in real time.

SoundCloud is seeking a Senior Manager, Ad Operations to join our Revenue Operations organization, reporting to the VP, Revenue Partnerships. This role will support the day-to-day operational execution, reporting, and performance of our global advertising business, ensuring our ad stack, inventory, sales channels, and partner configurations are operating effectively and delivering against revenue goals and commercial commitments.

The ideal candidate brings strong technical troubleshooting and analytical skills, with experience operating across multiple advertising sales and monetization channels, including programmatic. They are highly organized, able to work independently, and comfortable managing stakeholders across internal teams and external partners. They should also bring an architectural mindset, with the ability to evaluate complex ad‑serving systems, identify structural challenges, and recommend scalable solutions.

Key Responsibilities:

• Manage day-to-day Google Ad Manager (GAM) operations, platform configuration, governance, and overall ad health
• Support and troubleshoot advertising across multiple sales and monetization channels, including direct, programmatic, reseller, and partner-driven demand
• Manage inventory health, forecasting, availability, utilization, delivery, and partner configurations through reporting against budgets, forecasts, commitments, and business goals to identify risks, opportunities, and actionable insights
• Partner closely with Product & Engineering on ad development, technical integrations, troubleshooting, and platform improvements
• Coordinate across Sales, Programmatic, Data, and Finance to maintain visibility into performance, risks, priorities, and business needs
• Support Sales and external partners on technically complex advertising solutions, configurations, and delivery requirements
• Maintain strong operational documentation, QA standards, and structured workflows

Experience and Background:

• 5+ years of experience in Ad Operations, Revenue Operations, Ad Technology, Ad Development, or digital advertising
• Deep hands-on experience with GAM and complex advertising environments across display, video, and audio
• Experience operating across multiple advertising sales and monetization channels, including direct, programmatic, SSPs, resellers, demand partners, and other partner-led models
• Strong technical and analytical skills, with the ability to troubleshoot complex advertising systems and translate performance data into actionable insights
• Ability to assess complex ad‑serving architecture, identify configuration or workflow challenges, and design scalable operational solutions
• Strong working knowledge of Excel, Looker, and BigQuery
• Familiarity with AI‑powered tools, automation, and emerging ad technology, with an understanding of how they can improve reporting, troubleshooting, optimization, and operational efficiency
• Strong cross‑functional communication and stakeholder management skills, including experience partnering with Sales and external advertising partners on technical requirements and operational execution
• Highly organized, with experience using JIRA, Linear, or similar ticketing systems and maintaining clear operational documentation

The salary range for this role is $110,000 - $130,000 annually. The final salary offered will be determined based on relative experience, skills, internal equity, and location. We also offer a generous total rewards program - read more about additional benefits and perks below!

About us:

• We are a multinational company with offices in the US (New York and Los Angeles), Germany (Berlin), and the UK (London)
• We provide a flexible work culture that offers the opportunity to collaborate and connect in person at our offices as well as accommodating work from home
• We are deeply committed to ensuring diversity, equity and inclusion at all levels of our organization and fostering a community where everyone’s voice, perspective and experience is respected and heard
• We believe a strong team is made by investing in employees through mentorship, workshops and enrichment opportunities
• Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
• Robust 401k program
• Employee Equity Plan
• Generous professional development allowance
• Interested in a gym membership, photography course or book? We have a Creativity and Wellness benefit!
• Flexible vacation and public holiday policy where you can take up to 35 days of PTO annually
• 16 paid weeks for all parents (birthing and non-birthing), regardless of gender, to welcome newborns, adopted and foster children
• Various snacks, goodies, and 2 free lunches weekly when at the office

Diversity, Equity and Inclusion at SoundCloud

SoundCloud is for everyone.Diversity and open expression are fundamental to our organization; they help us lead what’s next in music byunderstanding and empowering our creators and fans, no matter their identity. We acknowledge the challenges in the music industry, and strive toinfluence an inclusive culture where everyone can contribute respectfully and thrive, especially the historically marginalized communities that many of our creators, fans and SoundClouders identify with. We are dedicated to creating an inclusive environment at SoundCloud for everyone, regardless of gender identity, sexual orientation, race, ethnicity, migration background, national origin, age, disability status, or care-giver status.

At SoundCloud you can find your community or elevate your allyship by joining a Diversity Resource Group. Diversity Resource Groups are employee-organized groups focused on supporting and promoting the interests of a particular underrepresented community in order to build a more inclusive culture at SoundCloud. Anyone can join, whether you share the identity or strive to be an ally.