Senior Manager

Infosys; Chicago (IL); Hybrid; USD 140,000 - 200,000; Full time

Job summary

Infosys BPM is seeking a North America M&S Procurement Lead in Chicago (Hybrid) to drive end-to-end procurement for USA and Canada, delivering service excellence, spend productivity, and measurable value outcomes.

You will own CSAT and TAT targets, align regional strategy with plant-level execution, and lead savings opportunities, governance meetings, and supplier relationships with cross-functional teams in manufacturing, engineering and finance.

Qualifications

• Bachelor’s degree or foreign equivalent from an accredited institution.
• At least 6 years of relevant work experience as described in the job description.
• Strong background in MRO and services categories is preferred.
• Experience in leading high-performing teams and delivering savings or working capital impact.

Responsibilities

• Identify & execute savings opportunities and monitor and report the savings pipeline.
• Deliver Manufacturing Services savings, payment term optimization & inventory optimization pipeline targets.
• Ensure adoption and change management across stakeholders.
• Own CSAT and ensure >95% TAT adherence.
• Drive catalogue adoption and guided buying channel compliance.
• Drive spend transition into preferred procurement channels.
• Anchor governance meetings focusing on savings, escalation management, change management and key sourcing projects.
• Collaborate with cross-functional teams including manufacturing, engineering, and finance to align sourcing strategies with business goals.
• Manage supplier relationships for strategic suppliers to ensure long-term value creation.
• Build capability and provide leadership & steer to the team to attain annual targets.

Skills

End-to-end procurement leadership

Savings delivery

Stakeholder alignment

Change management

Cross-functional collaboration

Supplier relationship management

Team leadership

Governance meeting facilitation

Education

Bachelor’s degree or foreign equivalent

Job description

North America Procurement Lead - Maintenance & Services

Chicago, Illinois (Hybrid)

In the role of M&S Procurement Lead you will Lead end-to-end execution of the Manufacturing Services program For USA and Canada, ensuring delivery of service excellence, spend consolidation, and measurable value outcomes.

Act as the single point of accountability for achieving program’s commitments across CSAT, TAT, spend productivity, and value deliverables.

Drive alignment between regional strategy and plant-level execution.

Job Description

• Identify & execute savings opportunities and monitor and report the savings pipeline
• Deliver Manufacturing Services savings, payment term optimization & inventory optimization pipeline targets.
• Ensure adoption and change management across stakeholders.
• Service Excellence: Own CSAT improvement targets and ensure >95% TAT adherence.
• Drive catalogue adoption and guided buying channel compliance
• Drive spend transition into preferred procurement channels
• Anchor the key internal & external governance meetings, focusing on the following areas: savings/productivity, escalation management, change management, key sourcing projects
• Collaborate with cross-functional teams including manufacturing, engineering, and finance to align sourcing strategies with business goals.
• Manage supplier relationships for strategic suppliers to ensure long-term value creation.
• Build capability and provide leadership & steer to the team members to attain the annual targets.

Basic Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 6 years of relevant work experience in the job description

Preferred Qualifications

• 12–18+ years in sourcing
• Experience in MRO, and services categories.
• Strong background in services delivery and transformation programs.
• Proven ability to deliver savings and working capital impact.
• Experience in leading high-performing teams.
• Experience in food manufacturing or large engineering / automotive manufacturing organization.
• Experience of dealing with aggregators is a plus.

Note

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

About Us

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March 2026.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.