North America Maintenance and Services Lead

Infosys Limited; Chicago (IL); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Infosys BPM Limited in Chicago, IL is seeking a North America Maintenance & Services Procurement Lead to drive end-to-end procurement for Manufacturing Services across USA and Canada. You will own savings delivery, supplier governance, and stakeholder collaboration.

The role requires deep sourcing experience in MRO and services, strong leadership, and a track record of delivering cost reductions and value creation. Hybrid work setup offered.

Qualifications

• Bachelor's degree or foreign equivalent required, with possible substitution of experience for education.
• 12-18+ years in sourcing and procurement, preferably in MRO/services.
• Experience delivering cost savings and working capital impact in manufacturing environments.

Responsibilities

• Lead end-to-end execution of Manufacturing Services program for USA & Canada, ensuring service excellence.
• Drive savings targets, supplier governance, and value delivery across CSAT, TAT, and spend.
• Manage category strategy, contract negotiations, and supplier relationships.
• Lead stakeholder engagement, change management, and governance meetings.
• Own service delivery metrics, adopt guided buying, and catalog adoption.

Skills

MRO & services

Service delivery

Savings impact

Team leadership

Manufacturing experience

Aggregator experience

Education

Bachelor's degree or foreign equivalent

Job description

North America Maintenance and Services Lead

North America Maintenance & Services Procurement Lead – 5A

Manager

In the role of M&S Procurement Lead you will Lead end-to-end execution of the Manufacturing Services program For USA and Canada, ensuring delivery of service excellence, spend consolidation, and measurable value outcomes.

Act as the single point of accountability for achieving program’s commitments across CSAT, TAT, spend productivity, and value deliverables.

Drive alignment between regional strategy and plant-level execution.

Procurement Strategy & Cost Savings

• Identify and execute cost savings opportunities.
• Build and manage the savings pipeline.
• Deliver savings targets across Maintenance & Services spend.
• Improve payment terms and inventory optimization.

Category Management & Source-to-Contract

• Drive spend consolidation and preferred supplier utilization.
• Support contract negotiations and supplier agreements.
• Ensure procurement compliance and governance.

Stakeholder & Change Management

• Drive adoption of procurement processes and tools.
• Partner with plant, engineering, manufacturing, and finance teams.
• Lead change management initiatives.
• Align regional strategy with local plant execution.
• Manage strategic supplier relationships.
• Drive supplier performance and accountability.
• Ensure long-term value creation and continuous improvement.

Operational Excellence & Service Delivery

• Own service excellence metrics.
• Deliver >95% turnaround time (TAT) compliance.
• Improve customer satisfaction (CSAT).
• Drive guided buying and catalog adoption.

Leadership & Governance

• Lead internal and external governance meetings.
• Manage escalations and key sourcing initiatives.
• Provide leadership and coaching to team members.
• Drive annual business targets and performance goals.

Basic Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of relevant work experience in the job description

Preferred Qualifications

• 12-18+ years in sourcing
• Experience in MRO, and services categories.
• Strong background in services delivery and transformation programs.
• Proven ability to deliver savings and working capital impact.
• Experience in leading high-performing teams.
• Experience in food manufacturing or large engineering / automotive manufacturing organization.
• Experience of dealing with aggregators is a plus.

Location: Chicago, IL

Hybrid

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

About Us

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026. The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.