Senior Manager

Outback Steakhouse; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Job summary

Outback Steakhouse in Charlotte, NC seeks a Senior Manager to oversee daily FOH/BOH operations, ensuring food quality, guest experience, and strong team leadership.

You will assist with staffing by scheduling and hiring, mentor hourly staff, and uphold safety and health standards while driving guest satisfaction and brand integrity.

Relocation within the region and a flexible schedule support developing paths for team members and ongoing career growth.

Qualifications

• Minimum 3 years of salaried restaurant management experience.
• Experience in Full Casual Dining or Casual Plus environments preferred.
• Hands-on experience in both FOH and BOH.
• Availability to work a flexible schedule.
• Minimum 21 years of age with legal authorization to work in the United States.
• Willingness to relocate within the assigned region.
• Computer skills are a plus.
• Bilingual is a plus.

Responsibilities

• Assist with staffing levels by scheduling, recruiting, interviewing, and hiring.
• Actively participate in the career growth of hourly team members.
• Implement effective security protocols to ensure safety of employees and guests.
• Champion development paths for Outbackers to reach career goals.
• Comply with operational standards and laws; health inspections meet state standards.
• Provide direction and guidance to employees and participate in management team.
• Respond to guest comments and seek opportunities to grow guest count.
• Set excellent customer service and work examples.
• Demonstrate knowledge of the full menu and preparation.
• Engage in community and market-related opportunities at the restaurant.

Skills

Restaurant management

Staff scheduling

Leadership

Customer service

Bilingual

Relocation willingness

Computer skills

Tools

Computer skills

Job description

At Outback Steakhouse, we believe that people want to be part of something they can be proud of, is fun, and values you. Our goal for you as an Outbacker, which is what we affectionately call our team members, is to allow your BOLD personality to shine, make it a great place to work, while exceeding concentrated customer service and serious food standards, bringing our Guests an AUSS-SOME experience.

With limited supervision, the Senior Manager is responsible for the daily operations of the FOH/BOH functions in a restaurant, including appearance, presentation, customer experience, and professional leadership and direction to employees.

Position Details:

• Assist with staffing levels by scheduling, recruiting, interviewing, and hiring, while maintaining high employment quality standards aligned with the Outback Steakhouse brand.
• Actively participate in the career growth of hourly team members.
• Implement effective security protocols to always ensure the ongoing safety of both our employees and guests.
• Champion our development paths for all Outbackers so that they can reach their career goals. These development paths provide the roadmaps for our internal management promotions.
• Comply with operational standards, company policies, federal/state/local laws, and ordinances; all health inspections meet required state standards.
• Ensure the operational basics and standards are adhered to with total commitment and passion through providing direction and guidance to employees.
• Actively take part as a member of the management team.
• Respond to guest comments and seek the opportunity to build guest count while educating and empowering other Outbackers to act in a similar capacity.
• Set excellent customer service and work examples.
• Demonstrate knowledge of the entire menu and preparation.
• Engage in community and market-related opportunities at the restaurant.

Specific qualifications include:

• Minimum3 years ofsalariedrestaurant management experience
• Full Casual Dining or Casual Plus environment, preferred
• Hands-on experience in both FOHandHOH
• Availability to work a flexible schedule
• Minimum 21 years of age with legalauthorization to work in the United States
• Willingness to relocate within the assigned region.
• Computer skills, a plus
• Bilingual, a plus

Bloomin Brands offers benefits such as medical, dental, vision, and 401k.Further details around eligibility and additional benefit offerings can be found at https://bloominbrandsbenefits.com/

Compensation Range: Varies by Location - with potential for bonus based on eligibility and other business factors.

We value diversity and are proud to be an Equal Opportunity Employer. We are committed to providing all individuals employment consideration regardless of race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.