Senior Major Incident Manager – 24/7 Banking IT

ApTask; United States; A distancia; USD 64.000 - 91.000; Jornada completa

Descripción de la vacante

ApTask is seeking an Incident Manager to lead rapid restoration of critical services after technology disruptions. You will guide cross-functional teams, drive incident resolution, and communicate clearly to minimize business impact.

Overnight shifts and weekend on-call rotation are involved. The role covers incident response across distributed systems, networks, apps, and mainframes, coordinating with vendors and internal teams, and adhering to ITIL-based processes.

Formación

• Bachelor's degree in IT, CS or related field (preferred).
• 3+ years leading technical projects, incident response, or cross-functional tech initiatives (required).
• Experience in a high-pressure, 24/7 IT operations or incident management environment (preferred).
• Familiarity with enterprise IT infrastructure and application ecosystems (required).
• Incident management, project management (e.g., PMP), or ITIL certifications preferred.

Responsabilidades

• Lead identification, assessment, and resolution of critical technology incidents affecting enterprise operations.
• Facilitate and manage virtual incident response calls with diverse stakeholders.
• Assess scope and impact of incidents and determine escalation paths.
• Guide troubleshooting across distributed systems, networks, apps, and mainframes.
• Collaborate with vendors and internal teams to drive resolution and communication.
• Escalate issues to senior leadership and provide progress updates.
• Coordinate with communications to ensure timely incident notifications.
• Conduct post-incident reviews and update documentation and recovery procedures.

Conocimientos

Incident management

ITIL processes

Cross-functional leadership

Stakeholder communication

On-call coordination

Night shift readiness

Problem solving

Change management

Educación

Bachelor's degree in information technology, Computer Science, Business Administration, or related field

Descripción del empleo

ApTask is seeking an Incident Manager to lead rapid restoration of critical services after technology disruptions. You will guide cross-functional teams, drive incident resolution, and communicate clearly to minimize business impact.

Overnight shifts and weekend on-call rotation are involved. The role covers incident response across distributed systems, networks, apps, and mainframes, coordinating with vendors and internal teams, and adhering to ITIL-based processes.