Senior Maitre D' – Fine Dining Guest Experience

The Inn at Pound Ridge; Town of Pound Ridge (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

The Inn at Pound Ridge is seeking an experienced Maitre d' to coordinate reservations, seating, and guest flow while leading the host team. The role focuses on hospitality, smooth operations, and high service standards in Westchester, NY.

Responsibilities include handling reservations, greeting guests, coordinating with dining room staff, and maintaining a welcoming atmosphere. Base pay is $25.00 per hour plus tips.

Qualifications

• Minimum of two (2) years of restaurant experience; fine dining and high-volume experience required.
• A passion for food, wine, and service.
• A strong sense of urgency.
• Strong organization skills.
• Ability to deliver unsurpassed hospitality and guest experience.
• Strong interpersonal and communication skills.
• Mastery of tableside etiquette.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Professional demeanor, polished appearance with the ability to exceed guest's expectations.

Responsibilities

• Receive and record dining reservations or respond to general inquiries via telephone or online reservationsystem
• Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smoothshift
• Properly set-up front desk area, performs side-work and other opening/closing procedures as directed bymanagement
• Welcome guests by greeting them per the company standards and respond to customer queries by resolving issues ina timelyand efficient manner to ensure customersatisfaction
• Promote andmaintainthe highest level of customer service to all guests while staying alert to theirneeds
• Confer with dining room staff to ensure guests are receiving prompt and courteousservice
• Provide guests with information about the restaurant and environs including givingdirection
• Maintain dining ambiance with an enthusiastic and gracefulattitude
• Activelyparticipateduring line up
• Professional demeanor, polished appearance with the ability to exceed guest'sexpectations
• Maintain impeccable standards of cleanliness and appearance throughout all areas of the Host booth before, during and afterservice
• Adhere to sanitation, safety, and alcohol beverage controlpolicies
• Complete all assigned side work relevant to guest interactiveservice
• Follow all company policies, procedures, andguidelines
• Consistently report to scheduled shifts on time and ready to work in properuniform
• Operate ethically to protect the assets and image of thecompany
• Performs other duties and responsibilities as per businessneed

Skills

Restaurant experience

Fine dining

Customer service

Urgency

Organization skills

Interpersonal skills

Table etiquette

Flexible schedule

Attention to detail

Job description

The Inn at Pound Ridge is seeking an experienced Maitre d' to coordinate reservations, seating, and guest flow while leading the host team. The role focuses on hospitality, smooth operations, and high service standards in Westchester, NY.

Responsibilities include handling reservations, greeting guests, coordinating with dining room staff, and maintaining a welcoming atmosphere. Base pay is $25.00 per hour plus tips.