Fine Dining Maitre D: Reservations & Guest Experience Lead

Jean-Georges Management LLC; New York (NY); On-site; USD 28,000 - 40,000; Full time

Job summary

The Inn at Pound Ridge in Westchester, NY is seeking an experienced Maitre d'. The role oversees reservations, seating, and guest flow, guiding the host team during shifts to ensure flawless service.

Our brand, rooted in Jean-Georges Vongerichten's culinary standards, values hospitality, professionalism, and attention to detail. This on-site position requires a polished appearance and a passion for guest experience.

Qualifications

• Two+ years of restaurant experience, fine dining preferred.
• Passion for food, wine, and service.
• Strong sense of urgency and attention to detail.
• Excellent organization and multitasking abilities.
• Ability to deliver outstanding hospitality and guest experience.
• Strong interpersonal and communication skills.
• Mastery of tableside etiquette.
• Flexible schedule including days, nights, weekends and holidays.
• Professional demeanor and polished appearance.
• Willingness to grow within the brand.

Responsibilities

• Receive and record dining reservations via phone or online.
• Plot reservations and accommodate walk-ins for smooth flow.
• Set up front desk area and perform opening/closing procedures.
• Greet guests and resolve inquiries to ensure guest satisfaction.
• Maintain high level of customer service for all guests.
• Coordinate with dining room staff to ensure timely service.
• Provide guests with information about the restaurant and directions.
• Maintain professional demeanor and appearance.
• Adhere to sanitation and safety policies.
• Follow company policies and arrive on time in uniform.

Skills

Two+ years experience

Passion for food and service

Urgency

Organization

Guest experience

Interpersonal skills

Tableside etiquette

Flexibility

Professional appearance

Growth mindset

Job description

The Inn at Pound Ridge in Westchester, NY is seeking an experienced Maitre d'. The role oversees reservations, seating, and guest flow, guiding the host team during shifts to ensure flawless service.

Our brand, rooted in Jean-Georges Vongerichten's culinary standards, values hospitality, professionalism, and attention to detail. This on-site position requires a polished appearance and a passion for guest experience.