Senior Maintenance Technician - The Village at Commonwealth

Northwood Ravin; Charlotte (NC); On-site; USD 82,000 - 157,000; Full time

Job summary

A leading company in luxury apartment management is seeking a Senior Maintenance Technician for their community in Charlotte, NC. The role encompasses a variety of responsibilities aimed at maintaining high service standards and ensuring residents' satisfaction. Candidates should bring extensive experience in multifamily properties, strong problem-solving skills, and a dedication to providing exceptional service.

Benefits

Competitive compensation with bonuses

Health and wellness benefits including medical and dental

Paid time off and holidays

Retirement planning with company match

Housing discounts

Employee Referral Program

Qualifications

• 3+ years of experience in the multifamily industry or related.
• Valid Driver's License and ability to work on-call.
• Strong understanding of safety protocols and compliance standards.

Responsibilities

• Maintain curb appeal and common areas.
• Complete service requests efficiently and thoroughly.
• Prepare vacant apartments for new residents.

Skills

Customer Service

Problem-solving

Attention to Detail

Education

High School diploma or equivalent

Tools

Power tools

Job description

Senior Maintenance Technician - The Village at Commonwealth

Join to apply for the Senior Maintenance Technician - The Village at Commonwealth role at Northwood Ravin

Senior Maintenance Technician - The Village at Commonwealth

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Join to apply for the Senior Maintenance Technician - The Village at Commonwealth role at Northwood Ravin

Property Website: www.commonwealthcharlotte.com

The Village at Commonwealth, where luxury meets vibrant Plaza Midwood charm offers meticulously crafted residences and resort-style amenities for a modern lifestyle infused with relaxation and convenience.

Schedule: M-F ; evenings/weekends/on-call

Northwood Ravin is consistently recognized for developing the top luxury apartment communities in the Southeast. At Northwood Ravin, every member of our organization is united by a shared commitment to create the best-in-class residential experience. Guided by our core values of creativity, integrity, and an all-in culture, we empower individuals to reach their fullest potential professionally and personally. We cultivate a culture of excellence, innovation, and inclusivity by fostering strong collaborative relationships within our team. Northwood Ravin is dedicated to delivering unparalleled service to the residents we house and the communities we create.

Primary Responsibilities

A Senior Service Technician responsibilities include the skilled preparation of vacant apartments for move-in according to NWR standards of excellence. Complete service requests for residents efficiently and effectively as delegated by any Service Supervisor in a thorough manner focusing on exceptional customer service. Complete tasks/service requests on the property including but not limited to grounds, pet areas, common areas, amenities, etc. Participate in the preventative maintenance programs and required documentation. At times the Senior Service Technician should be able to train and shadow other service technicians in the region.

As a Senior Maintenance Technician, Your Primary Responsibilities Include

• Able to share knowledge and insight of industry, property functions and the overall technician role, train, shadow and/or mentor other service technicians within the company on an as needed basis.
• Meticulously maintain curb appeal, keeping grounds and all common areas free of trash, debris, and pet waste throughout the day.
• Prepare vacant apartments for move in; making repairs/replacements as needed to maintain the level of expectation of residents, ownership, and management.
• Complete service requests in a timely and thorough manner considering budgetary restraints.
• Schedule and oversee any third-party vendor/contractor to ensure that scopes of work are completed according to expectations and contract in a timely manner.
• Work as the assistant to the Service Manager by assisting in ordering, capex considerations, budget, vendor relations, team member trainings, etc.
• Operate pools/hot tubs/saunas, etc. and maintain daily to ensure the safety of residents and update records as required by municipality.
• Report any maintenance issues/concerns and property safety issues to Service Manager and help with remedy.
• Complete special projects and preventative maintenance as delegated by Service Manager.
• Troubleshoot all systems on property from mechanical, carpentry, plumbing and electrical including diagnostics and report to Service Manager if unable to remedy the issue.
• Must be familiar with OSHA requirements as they pertain to site and adhere to procedures.
• Proper use of the Lockout/Tagout procedures
• Must be accessible 24/7 for on-call or on-call support for other team members.
• Comply with environmental/Operations and Maintenance procedures.
• Perform other reasonable duties as requested.
  
  

What You Bring To The Role

• Must have minimum 3+ years of experience in multifamily industry or related
• Ability to work independently and manage time effectively, while maintaining a high level of quality in all tasks.
• Experience in residential repairs, including plumbing, electrical, HVAC, carpentry, and appliance maintenance.
• Strong attention to detail and the ability to quickly assess and address maintenance issues.
• Exceptional customer service skills and a professional, customer-focused attitude.
• Understanding of safety protocols and compliance standards to minimize liability and ensure the property remains in top condition.
• Ability to lift and move up to 50 pounds and perform physically demanding tasks. Valid driver’s license and insurance are required.
• Ability to work independently and within a team and/or multiple teams in different environments
• Computer skills including use of email and basic knowledge of Microsoft Office (or an ability and desire to learn)
• Strong decision-making skills
• Proficiency with property management software, apps, and general computer programs.
• Strong problem-solving abilities and a creative, solution-oriented mindset.
• A polished, professional appearance with the ability to represent the brand with pride.
• Willingness to learn new skills, take on new challenges, and work collaboratively in a fast-paced environment.
  
  

What Our Culture Brings To You

When you join Northwood Ravin, you are not just taking a job but becoming part of a community that values your well-being and professional growth. Our team members are at the heart of our success, and we are committed to supporting and growing you.

In addition to our award-winning culture, we offer a comprehensive benefits package focused on career growth, health and wellness, retirement, and family support so you can thrive professionally and personally.

• Competitive compensation along with various monthly bonus incentives
• Housing discounts
• Extensive training programs
• Health and wellness benefits including medical, free dental, vision, and basic life benefit
• Paid leave plans via Paid Time Off, Sick Time, holidays and Partner Leave
• Retirement planning with a 401(k) program and company match
• Give back days allowing you time away from work to volunteer and pursue personal interests
• Employee Referral Program
• Tenure is rewarded so stay in the nest! Your PTO accrual rate will increase, benefit premiums will decrease, 401(k) matches increase, additional give back days are added and you will receive a special gift at each tenure milestone!
  
  

Northwood Ravin is an equal opportunity employer.

Desired Skills

• Excellent knowledge of painting, electrical wiring, plumbing, carpentry, appliance service and repair, heating, ventilation, HVAC systems, pool service and chemicals, use of power tools and machinery properly and safely, and can navigate proficiently the different computer systems used
• Ability to work independently and within a team and/or multiple teams in different environments
• Computer skills including use of email and basic knowledge of Microsoft Office (or an ability and desire to learn)
• Strong decision-making skills
• Great communication skills (both written and verbal)
• Comply with expectations as demonstrated in the Employee Handbook.
  
  

Minimum Qualifications

• High School degree or equivalent
• Must have minimum 3+ years of experience in multifamily industry or related
• HVAC experience
• Successfully pass a drug screen
• Valid Driver's License
• Must be able to work 40 hours per week and on-call hours
  
  

Preferred

• CPO certification
• EPA 608 certification
• CAMT certification
• Onesite experience

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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