Senior Luxury Wine Sales Ambassador

Hess Persson Estates; Napa (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Hourly rate + tips

Commission on sales

Wine club sign-up bonuses

Employee wine discount

Job summary

Hess Persson Estates seeks accomplished, relationship-driven wine sales professionals to cultivate lasting client relationships and consistently exceed revenue goals. The role emphasizes luxury hospitality, concierge-level service, and building a personal portfolio of high-net-worth clients in Napa Valley.

Ideal candidates bring a proven history in luxury wine sales, a strong network of collectors or luxury partners, and a passion for educating guests about fine wines and the Hess family legacy.

Qualifications

• 5+ years of luxury wine sales or luxury hospitality sales experience.
• Proven track record of exceeding revenue goals and average transaction value.
• Existing network of collectors, luxury clientele, or concierge partners preferred.
• Exceptional consultative sales skills to build trust with sophisticated clients.
• Passion for luxury hospitality and creating memorable guest experiences.
• Strong knowledge of fine wine with formal education or commitment to ongoing wine education.
• Excellent verbal and written communication; able to engage high-end clients.
• Strong organizational skills to manage follow-up and opportunities.
• Proficiency with POS, CRM, reservation systems, and D2C platforms.
• Must be able to lift up to 40 lbs and have a CA driver's license.
• Availability to work weekends, holidays, and winery events.

Responsibilities

• Serve as a luxury brand ambassador with personalized hospitality for collectors, VIPs, and partners.
• Drive premium wine sales through meaningful client relationships and thoughtful follow-up.
• Consistently achieve and exceed sales goals, average order value, and club acquisitions.
• Develop and expand a portfolio of repeat clients through proactive outreach and concierge-level service.
• Leverage an existing network to create new business opportunities.
• Conduct engaging tastings and tours while communicating our family legacy and vineyard practices.
• Identify opportunities for additional purchases, club memberships, and corporate gifting.
• Collaborate with DTC and Marketing on client development and events.
• Maintain accurate customer information and sales activity in POS systems.
• Stay informed on industry trends and luxury hospitality practices.
• Support Visitor Center operations and merchandising.

Skills

Luxury wine sales

Consultative selling

Networking

Education

Wine education (WSET/CSW)

Tools

POS

CRM

Reservation systems

Direct-to-consumer platforms

Job description

Hess Persson Estates seeks accomplished, relationship-driven wine sales professionals to cultivate lasting client relationships and consistently exceed revenue goals. The role emphasizes luxury hospitality, concierge-level service, and building a personal portfolio of high-net-worth clients in Napa Valley.

Ideal candidates bring a proven history in luxury wine sales, a strong network of collectors or luxury partners, and a passion for educating guests about fine wines and the Hess family legacy.