Senior Luxury Travel Advisor

Marchay LLC; New York (NY); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Travel Advisor to lead a dedicated team in delivering exceptional luxury travel experiences. This role demands a blend of strategic oversight, meticulous planning, and strong leadership to ensure high-quality service for discerning travelers. You will be responsible for managing intricate travel arrangements, mentoring your team, and maintaining relationships with high-end clients and suppliers. If you are passionate about travel and possess the expertise to navigate complex scenarios, this is the perfect opportunity to elevate your career in a dynamic and rewarding environment.

Benefits

Fully-covered medical insurance

Dental insurance

Vision insurance

401K Plan

Performance-based annual bonus

Leadership & Career Growth opportunities

Qualifications

• 4+ years in luxury travel planning with team management experience.
• Exceptional client relations and problem-solving skills required.

Responsibilities

• Lead a team of Travel Advisors and manage high-touch client relationships.
• Oversee execution of complex luxury travel arrangements.

Skills

Client Relations

Problem Solving

Leadership

Strategic Planning

Travel Industry Expertise

Crisis Management

Tools

Sabre GDS

Axus

Salesforce

Job description

Marchay is a curated, membership-based travel service and community for some of the world’s most sophisticated travelers. Recognized by leading publications as a premier luxury travel service, Marchay provides a complete, high-touch solution for managing members’ high-end travel needs. A key benefit of membership is dedicated, unbiased service from a highly experienced travel team. Marchay offers unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas, and preferred partner benefits at over 1,200 luxury hotels worldwide.

Role Description

As a Senior Travel Advisor, you will lead a team of Travel Advisors while managing high-touch client relationships and overseeing the execution of complex luxury travel arrangements. This role requires exceptional client relations paired with meticulous execution of detailed travel planning — deep industry expertise, strategic problem-solving, and strong leadership skills — acting as a mentor, problem-solver, and trusted resource for both clients and team members. Please note that this is not an entry-level role and significant previous travel advisor experience is required.

RESPONSIBILITIES:

1. Team Thinking: Spearhead your team’s research on destinations, activities, dining experiences, etc.
2. Execution & Planning: Handle execution of all trip booking details from hotels to transfers to reservations and more and build detailed and comprehensive travel itineraries.
3. Maintaining Relationships: Work directly with hotels, villa suppliers, DMCs and local fixers globally.
4. Passion for Travel: Tap your love for travel; provide targeted travel intelligence and advice tailored to each specific member's needs.
5. Proactivity & Creativity: Seek out solutions off the books when needed.
6. Team Leadership & Mentorship: Guide and mentor Travel Advisors, ensuring excellence in execution and service.
7. Member Relationship Management: Maintain and deepen relationships with an exceptional group of high-end travelers as your clients, acting as their trusted travel expert.
8. Crisis Management & Problem Solving: Step in for high-stakes situations, handling escalations and resolving emergencies with confidence.
9. Strategic Oversight: Seamlessly integrate into any trip planning scenario, providing expertise across teams when needed.
10. Process & Service Enhancement: Contribute to Marchay’s ongoing evolution by optimizing service offerings and internal processes.

REQUIREMENTS:

1. Location: While this role is remote, you are based in North America and are willing to work Eastern Time Zone hours.
2. Industry Leader: Minimum 4+ years in luxury travel planning, with experience managing clients and teams.
3. Highly Strategic: Capable of handling 50-60 trips at once, prioritizing efficiently while maintaining quality.
4. Tech Savvy: Experience with industry tools, such as Sabre GDS, Axus for itinerary-building, and Salesforce as a CRM.
5. Product Knowledge: You have excellent taste and deep industry knowledge. You understand the nuances (e.g., the difference between the Connaught and the Berkeley in London).
6. Mentor & Coach: Adept at guiding Travel Advisors, fostering their growth and independence.
7. Problem-Solver: Comfortable navigating complex, high-pressure scenarios and handling escalations with ease.
8. Resourceful & Proactive: Able to quickly adapt to changes, step into new trip planning scenarios, and provide seamless support.

COMPENSATION & BENEFITS:

1. Competitive Compensation: Annual salary with a performance-based annual bonus.
2. Comprehensive Benefits: Fully-covered medical, dental, and vision insurance.
3. 401K Plan: Secure your financial future with our retirement savings program.
4. Leadership & Career Growth: Lead an elite team and contribute to shaping the future of luxury travel.