Senior LTSS Service Care Manager (RN)

Spectraforce Technologies, Inc.; McAllen (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Spectraforce Technologies, Inc. seeks a Senior LTSS Service Care Manager (RN) for field-based work in the McAllen area. You will assess and coordinate medical and supporting services for complex/high acuity populations and develop personalized care plans to promote high-quality, cost-effective care.

This 6-month assignment follows a Mon-Fri 8-5 schedule with potential OT and occasional Saturdays. You will conduct member visits, collaborate with care teams, and educate families about services and

Qualifications

• RN with ASN/BSN/MSN required.
• RN license required.
• More than 3 years as nurse and 2 years in case management.
• Pediatric experience a plus.

Responsibilities

• Evaluates service needs of complex/high risk members and plans outcomes.
• Develops and updates long-term care/service plans with care teams.
• Coordinates between member/family and care providers for person-centered care.
• Monitors progress toward care plan goals and revises plans as needed.
• Educates members and families on services, options, and benefits.
• Acts as liaison between member, physician, and facilities.

Skills

Accountability & prioritizing

Clinical judgement

Ability to take direction

Education

RN licensure

Job description

Position Title

Senior LTSS Service Care Manager (RN)

Work Location

Field-based - McAllen area

Assignment Duration

6 months

Work Schedule

M-F 8-5; possibility for OT- Possibility for Saturdays

Work Arrangement

Field-based (member-facing home visits)

Position Summary

Performs care management duties to assess and coordinate all aspects of medical and supporting services across the continuum of care for complex/high acuity populations with primary medical/physical health needs to promote quality, cost-effective care. Develops a personalized care plan/service plan for long-term care members, addresses issues, and educates members and their families/caregivers on services and benefit options available to receive appropriate high-quality care.

Background & Context

For use by Arizona, Superior, and Sunflower only. Business Unit: Superior Health Plan Star KIDS. Team purpose: To identify any needs new members may have and to continue care for anything placed by prior MCO. Highly collaborative and member-focused team culture with strong accountability and fast turnaround.

Key Responsibilities

• Evaluates the service needs of the most complex or high risk/high acuity members and recommends a plan for the best outcome
• Develops and continuously assesses ongoing long-term care plans / service plans and collaborates with care management team to identify providers, specialists, and/or community resources needed to address member's needs
• Coordinates and manages as appropriate between the member and/or family/caregivers and the care provider team to ensure members are receiving adequate and appropriate person-centered care or services
• Monitors care plans / service plans and/or member status, change in condition, and progress towards care plan / service plan goals; collaborate with member, caregivers, and appropriate providers to revise or update care plan / service plan as necessary to meet the member's goals / needs
• Monitors member status for complications and clinical symptoms or other status changes, including assessment needs for potential entry into a higher level of care and/or waiver eligibility, as applicable
• Reviews member data to identify trends and improve operating performance and quality care in accordance with state and federal regulations
• Reviews referrals information and intake assessments to develop appropriate care plans / service plans
• Collaborates with healthcare providers as appropriate to facilitate member services and/or treatments and determine a revised care plan for member if needed
• Collects, documents, and maintains all member information and care management activities to ensure compliance with current state, federal, and clinical guidelines
• Provides and/or facilitates education to long-term care members and their families/caregivers on disease processes, resolving care gaps, healthcare provider instructions, care options, referrals, and healthcare benefits
• Acts as liaison and member advocate between the member/family, physician, and facilities/agencies
• Educates on and coordinates community resources. Provides coordination of service authorization to members and care managers for various services based on service assessment and plans (e.g., meals, employment, housing, foster care, transportation, activities for daily living)
• May perform home and/or other site visits (e.g., once a month or more), such as to assess member needs and collaborate with resources, as required
• Partners with leadership team to improve and enhance quality of care and service delivery for long-term care members in a cost-effective manner
• May precept clinical new hires by fostering and building core skills, coaching and facilitating their growth, and guiding through the onboarding process to upskill readiness
• May provide guidance and support to clinical new hires/preceptees in navigating within a Managed Care Organization (MCO) and provides coaching and shadowing opportunities to bridge gap between classroom training and field practice
• May engage and assist New Hire/Preceptee during onboarding journey including responsibility for completing competency check points ensuring readiness for Service Coordination success
• Engages in a collaborative and ongoing process with People Leaders and cross functional teams to measure and monitor readiness
• Performs other duties as assigned
• Complies with all policies and standards

Qualification & Experience

Candidate Requirements

• Education/Certification - Required: RN ASN, BSN, or MSN
• Education/Certification - Preferred:
• Licensure - Required: RN
• Licensure - Preferred:
• Years of experience required: More than 3 years as nurse and 2 years of case management
• Disqualifiers:
• Disqualifiers:
• Additional qualities to look for: pediatric experience

Top 3 must-have hard skills stack-ranked by importance

• Accountability and prioritizing
• Clinical judgement
• Ability to take direction