Senior Loss Mitigation Specialist

RoundPoint Mortgage Servicing LLC; Fort Mill (SC); On-site; USD 90,000 - 120,000; Full time

Job summary

RoundPoint Mortgage Servicing LLC is seeking a Sr. Loss Mitigation Specialist to oversee end-to-end Loss Mitigation activities, including HAF reporting and ensuring regulatory compliance.

The role emphasizes collaboration, accountability, and customer-focused service. The position requires extensive experience in loss mitigation, GSE/government programs, and BKFS MSP systems, with strong analytical and communication skills to coordinate with servicers and internal teams.

Qualifications

• 5+ years of Loss Mitigation experience.
• GSE and Government experience required.
• BKFS MSP experience preferred.
• Proficiency with MS Office suite.
• Extreme attention to detail and adherence to procedures.
• Ability to work under pressure and meet deadlines.
• Strong oral communication skills.
• Independent worker with strong organizational skills.
• Results-oriented with ability to analyze data.

Responsibilities

• Handle end-to-end Loss Mitigation activities related to HAF and state assistance, ensuring compliance.
• Attend required mediations (telephonic and in person).
• Review Loss Analysis; research losses and implement improved processes.
• Manage service acquisitions; communicate with servicers; analyze data; load and validate data.
• Manage servicing releases; coordinate with acquiring servicers and transfers team.
• Facilitate issue resolution; respond to Complaints and Appeals.
• Monitor incentive payments to maximize recovery.
• Participate in UAT testing for Loss Mitigation.
• Review audit findings and implement compliance improvements.
• Partner with leadership/Compliance on regulatory changes.
• Ensure P&Ps reflect current processes; offer suggestions.
• Daily quality checks of Loss Mitigation letters.
• Perform detailed analysis to ensure compliance.
• Follow departmental policies; prioritize work for timely resolutions.
• Perform related duties as assigned.

Skills

Loss Mitigation

GSE/Government

BKFS MSP

MS Office

Attention to detail

Under pressure

Independent worker

Oral communication

Results driven

Data analysis

Education

Bachelor’s Degree

Tools

Windows

MS Word

MS Excel

MS Outlook

Internet

Job description

The Sr. Loss Mitigation Specialist is responsible for handling end-to-end activities related to Loss Mitigation actions in accordance with statutory compliance, regulatory compliance, investor guidelines, and company guidelines.

The Sr. Loss Mitigation Specialist will be expected to establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.

Responsibilities

• Responsible for end-to-end activities as it relates to Homeowners Assistance Funds (HAF), and future variations of state assistance
  • Timely responses to state and/or treasury
  • Ensure accuracy of all HAF reporting
• Attend all required mediations, both telephonic and in person, on behalf of the company
• Perform detailed and thorough review of all Loss Analysis assigned to the Loss Mitigation department
  • Research all losses
  • Identify areas of opportunity, and play a role in implementing enhanced processes to mitigate losses
• Manage all service acquisitions, as it relates to in-flight loss mitigation
  • Effectively communicate with prior servicers and internal departments
  • Research and analyze all data and images
  • Responsible for loading all data and validating same
• Manage all servicing releases, as it relates to in-flight Loss Mitigation
  • Effectively communicate with acquiring servicers and internal departments
  • Work with internal servicing transfers team for information/data required
• Facilitate all issue resolution related to Loss Mitigation
  • Review and respond to all Complaints, Appeals, and other homeowner escalations
• Monitor all incentive payments to ensure maximum recovery
• Participate in any required UAT Testing as it relates to Loss Mitigation
• Review and research all audit findings
  • Identify areas of opportunity, and play a role in implementing enhanced processes to ensure compliance
• Partner with leadership, as well as Compliance Business Partner, to review and implement any compliance/investor/regulatory changes
• Partner with leadership to ensure all P&Ps reflect current processes and offer suggestions, as necessary
• Daily quality checks of Loss Mitigation letters queued
• Perform detailed analysis on all aspects of Loss Mitigation to ensure compliance
• Follows departmental and business policies with strict adherence
• Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners
• Performs related duties as assigned by manager

Qualifications

Required

• 5+ years of Loss Mitigation Experience
• GSE and Government Experience
• BKFS MSP Experience
• Knowledge of basic computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook.
• Results Oriented – track record of delivering quantifiable results to the organization (i.e. analyze opportunities/risks, develop and execute related action plans and deliver results), highly organized and disciplined.
• Operations Skills – proven ability to identify, collect and analyze operations performance data, market research data, and other related data to improve performance.
• Requires an extreme attention to detail and ability to adhere to strict guidelines and procedures.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Excellent oral communication skills.

Desired

• Bachelor’s Degree Preferred
• BKFS Loan Sphere Loss Mitigation Experience

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their role.

• Ability to communicate effectively through speech and hearing, both in-person and over the phone.
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
• Remaining in a stationary position for extended periods, frequently sitting but occasionally involving standing or walking short distances; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
• Regular use of hands and fingers for tasks like keyboarding, operating office equipment, and filing documents.
• Ability to lift and move objects weighing up to 10 pounds, and potentially up to 20 pounds occasionally.
• Ability to observe details at close range, such as viewing a computer screen, reviewing documents, and performing data analysis.
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

About RoundPoint Mortgage Servicing LLC

RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.

Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.

Location

• Fort Mill, SC
• Coppell, TX

Employee Status

• Exempt

Travel

• None