Senior Looker/LookML Engineer - Customer Experience

Harness; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A leading software delivery company seeks a Senior Customer Experience Engineer to provide expert support for their Cloud Cost Management customers using Looker. The ideal candidate has extensive experience with Looker and LookML, strong debugging and troubleshooting skills, and the ability to work cross-functionally to enhance customer satisfaction and platform performance. This is a full-time position ideal for professionals with a background in BI Engineering or Customer Engineering.

Qualifications

• 5-7+ years in a BI Engineering or Looker Developer role.
• Proven success in customer-facing technical roles.
• Strong debugging skills and attention to detail.

Responsibilities

• Serve as Looker/LookML expert for CCM customers.
• Assist in customizing dashboards and reporting templates.
• Work with CCM engineering team to resolve complex issues.

Skills

Looker

LookML

SQL

ETL/data pipeline tools

Cloud platforms (AWS, GCP, Azure)

Customer-facing troubleshooting

Documentation and playbooks creation

Tools

Git

Snowflake

PostgreSQL

MySQL

Job description

A leading software delivery company seeks a Senior Customer Experience Engineer to provide expert support for their Cloud Cost Management customers using Looker. The ideal candidate has extensive experience with Looker and LookML, strong debugging and troubleshooting skills, and the ability to work cross-functionally to enhance customer satisfaction and platform performance. This is a full-time position ideal for professionals with a background in BI Engineering or Customer Engineering.