Senior Logistics & Fulfillment Manager

OpenKrill; United States; Remote; USD 120,000 - 165,000; Full time

Job summary

onX is seeking a Senior Logistics & Fulfillment Manager to help bring an exciting new connected product experience to market, designed to complement the onX Hunt app and create new possibilities for our customers. In this role, you'll independently lead end-to-end logistics and fulfillment operations, collaborate with external partners, and build scalable processes.

You’ll support inventory, returns, and vendor relationships while identifying risks and driving improvements.

Job description

ABOUT onX

We’re a team of builders, adventurers, and risk takers using technology to help people confidently explore the outdoors. Driven by our mission to awaken the adventurer inside everyone, we build products that optimize every outdoor experience and inspire confidence to get out and go further.

We’re a high-growth tech company. The pace is fast, the work takes grit, and ambiguity is part of the job. As the world changes around us, we adapt - continuously evolving how we build, prioritize, and deliver.

Our business moves quickly, and there’s real opportunity to shape what we build next. Each of our verticals - Hunt, Offroad, Backcountry, and Fish - is at a different stage of maturity, which means the challenges you encounter and the impact you have will vary depending on where you sit and what the business needs most.

We operate with an experimentation mindset, continually iterating and improving how we solve problems. We expect our people to use the latest tooling, including AI, thoughtfully and responsibly, pairing human judgment with technology to increase quality, speed, and impact.

Our impact comes to life through the products we build, in the stories of our customers, and in our growing commitment to land stewardship and recreational access.

ABOUT THIS OPPORTUNITY

onX is seeking a Senior Logistics & Fulfillment Manager to help bring an exciting new connected product experience to market, designed to complement the onX Hunt app and create new possibilities for our customers.

In this role, you'll independently lead the development and execution of logistics and fulfillment operations, ensuring products move efficiently and reliably from manufacturing through delivery and returns. You'll work closely with external partners and cross-functional teams to establish practical processes, manage operational complexities, and create a seamless experience for customers.

As onX expands into new product experiences, you'll have the opportunity to shape our approach to logistics and fulfillment, proactively identifying risks, navigating complex decisions, and building a strong operational foundation that can evolve with the business.

This role reports to the Director of Connected Devices.

WHAT YOU'LL DO

Essential Job Duties & Functions

• Independently lead the development and execution of end-to-end logistics and fulfillment operations, from manufacturing through customer delivery and returns.
• Evaluate fulfillment models and third-party logistics (3PL) solutions, recommending approaches that balance operational efficiency, cost, scalability, and customer experience.
• Select, establish, and manage relationships with logistics and fulfillment partners, including warehousing, freight, and distribution providers.
• Develop and manage inventory processes and systems in partnership with Finance and external providers, ensuring accurate tracking, visibility, and operational accountability.
• Partner with Finance and Accounting to support inventory valuation, landed cost tracking, and other financial requirements related to physical product operations.
• Establish and manage returns, warranty, and reverse logistics processes to support an efficient and reliable customer experience.
• Collaborate with Product, Engineering, and other cross-functional partners to align fulfillment processes with product activation, purchasing, and customer experience needs.
• Proactively identify operational risks, dependencies, and potential roadblocks, navigating day-to-day challenges independently and escalating significant trade-offs when appropriate.
• Provide clear visibility into fulfillment performance, inventory movement, and operational risks, helping stakeholders make informed decisions and stay aligned.
• Continuously improve logistics and fulfillment processes, identifying opportunities to strengthen efficiency, reliability, and scalability as business needs evolve.
• Demonstrate onX's Company Values by building trust across internal and external partners, fostering accountability, and proactively addressing challenges.
• Look for opportunities to embed AI as a repeatable co-pilot in daily workflows, integrating experimentation into real work and refining its use with sound judgment and validation

WHAT YOU’LL BRING

• Bachelor's degree in Supply Chain Management, Logistics, Business, or a related field, or equivalent practical experience.
• 7+ years of experience in supply chain, logistics, fulfillment operations, or related work involving complex operational processes and external partners.
• Demonstrated ability to independently develop, manage, and improve logistics and fulfillment operations, including establishing processes in evolving or ambiguous environments.
• Experience evaluating, selecting, and managing third-party logistics (3PL) providers and other external partners.
• Strong operational and analytical skills, with the ability to evaluate costs, identify risks, navigate trade-offs, and recommend effective solutions.
• Working knowledge of inventory management and accounting concepts, including landed costs, cost of goods sold, and inventory valuation, with the ability to partner effectively with Finance and Accounting.
• Experience collaborating across Finance, Legal, Product, and other teams to align priorities, resolve operational challenges, and drive initiatives toward completion.
• Strong problem-solving skills, with the ability to anticipate challenges, manage competing priorities, and make sound decisions with incomplete information.
• Clear written and verbal communication skills, with the ability to communicate operational plans, risks, and recommendations to diverse stakeholders.
• Ability to thoughtfully explore and apply AI tools to improve operational workflows, support problem-solving, and enhance day-to-day effectiveness while exercising sound judgment and validating outputs.
• A shared passion for and ability to demonstrate onX’s Company Values.
• Permanent US work authorization is a condition of employment with onX.
• Ability to travel as needed, including domestic and occasional international travel, to support fulfillment vendor and 3PL site visits, manufacturing partner coordination, and other strategic business needs

ADDED BONUSES

• Experience supporting the launch or expansion of logistics and fulfillment operations for physical products.
• Experience coordinating international freight, customs, and cross-border logistics.
• Experience supporting fulfillment operations for products that combine physical goods with subscription or membership services.

THE ONX EXPERIENCE

onX is a distributed company with more than 400 employees across the country. We come together regularly to work in person and stay connected through regional basecamps and a culture that balances individual ownership with deep collaboration.

While we move quickly, we’re not a scrappy start-up. We operate with clear goals, structure, and frameworks that guide how we prioritize and execute. Priorities matter. While they may shift, data shapes how we evolve as our business, products, and the world around us change.

Clear priorities and structure don’t limit ownership - they make it possible. You’ll have the autonomy to define your work and make meaningful decisions within clear strategic boundaries. You’ll partner closely with others to solve complex problems and build solutions that scale across teams and platforms. Along the way, you’ll be supported with feedback, tools, and opportunities to grow your craft as you take on new challenges.

WHERE YOU CAN WORK

onX is a distributed company with employees across the U.S. We have physical offices in Bozeman and Missoula, MT, along with virtual workforce “Basecamps” in Austin, TX; Denver, CO; Kalispell, MT; Minneapolis, MN; Portland, OR; Salt Lake City, UT; and Seattle, WA. Basecamps