Senior Logistics Concierge (Ready Logistics)

CAI Cox Automotive Corp Svcs., LLC; Phoenix (AZ); Hybrid; USD 30,334 - 45,571; Full time

Job summary

CAI Cox Automotive Corp Svcs., LLC in Phoenix, AZ is seeking a Senior Customer Care Specialist to join a hybrid team within 50 miles of 4615 E. Elwood St., Suite 400. You will act as client advocate, owning tasks and ensuring satisfaction while supporting onboarding and ongoing service.

The ideal candidate brings at least 5 years in customer care, proficiency with Salesforce and Microsoft Office, and the ability to handle high volumes with clear documentation and collaboration across teams.

Qualifications

• High School Diploma or GED and 5 years of related field experience, OR any degree or certification beyond HS diploma combined with 3 years of related field experience, OR 7 years of related field experience.
• Experience with escalation calls in a customer-service environment.
• Proficient knowledge of Microsoft Office applications and Salesforce.

Responsibilities

• Resolve client needs and advocate for client satisfaction.
• Master platforms and tools used for client records and transactions.
• Document client conversations for handoffs and accuracy.
• Manage a high volume of tasks timely.
• Identify needs, research issues, and provide solutions.
• Build strong client relationships and deliver service.
• Meet inbound call quality guidelines and performance criteria.
• Assist with onboarding and guide status updates.
• Escalate work orders per performance criteria.
• Communicate how to use client-facing tools.
• Collaborate across the organization to resolve requests.

Skills

Customer service

Escalation handling

Relationship building

Education

High School Diploma or GED

Any degree or certification beyond HS with 3+ years experience

Tools

Salesforce

Microsoft Office

Job description

Senior Customer Care Specialist

Employment Type: Individual Contributor – Hybrid (must work within 50 miles of 4615 E.Elwood St., Suite 400 Phoenix, AZ 85040).

Compensation: Hourly base pay $22.02 – $33.08 (variable by location and qualifications). Potential for incentive or commission compensation.

Job Description

As the Senior Customer Care Specialist, you will act as the client advocate, mandating client satisfaction through task ownership and resolution in a hybrid environment.

Key Responsibilities

• Become proficient in knowledge‑base requirements to resolve client needs efficiently.
• Master all platforms, systems, and tools used for client records, transactions, documentation, and data.
• Maintain accurate documentation of client conversations and requests to support seamless handoffs and profile accuracy.
• Manage a high volume of tasks in a timely and efficient manner.
• Identify client needs, research issues, and provide solutions and/or alternatives.
• Build sustainable relationships and engage clients by delivering best‑in‑class service.
• Meet and exceed established inbound call quality guidelines and performance criteria.
• Advocate for and provide excellent client service.
• Collaborate across the organization as needed to resolve client requests.
• Assist clients with onboarding, offering status updates on application and registration processes, guiding next steps, and answering questions.
• Escalate work orders according to performance criteria.
• Effectively communicate how to use client‑facing tools.
• Perform other duties as determined by management.

Mandatory Qualifications

• High School Diploma or GED and 5 years of related field experience, ORany degree or certification beyond HS diploma combined with 3 years of related field experience, OR7 years of related field experience.
• Experience with escalation calls in a customer‑service environment.
• Proficient knowledge of Microsoft Office applications and Salesforce.

Preferred Qualifications

• Experience in automotive logistics.
• Trained in multi‑channel communication.
• Bilingual proficiency (Mandarin, Spanish, etc.).

Mandatory Mandate

Must pass mandatory pre‑employment mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandated mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand...

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