Senior Loan Servicing & QA Expert

Raymond James; Pittsburgh (Allegheny County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life insurance

Disability benefits

Retirement savings

Paid time off

Parental leave

Job summary

Raymond James is seeking a Sr Loan Servicing and Quality Assurance Specialist in Pittsburgh, PA. The role combines advanced loan knowledge with resolving complex inquiries while supporting Loan Operations leadership on process improvements, performance management, and strategic initiatives.

The position requires a Bachelor’s degree, 5+ years in financial services (2+ in Loan Operations), and experience with lending regulatory requirements.

Qualifications

• Bachelor’s Degree or equivalent combination of education and experience.
• 5+ years of financial services experience, including 2+ years of experience in Loan Operations.
• Previous Lending Operations and quality review/control experience with knowledge of lending regulatory requirements.

Responsibilities

• Day-to-day focus on resolution of complex loan issues where expertise is required to interpret against policies, guidelines, or processes.
• Deals with loan-related problems and the resolution of complex loan issues independently.
• Supports leadership with projects, implementations, and strategic initiatives.
• Demonstrates understanding of the loan operations processes to identify policy gaps and formulate policies to support the streamlining of related work processes.
• Minimizes risk to the bank through a solid understanding of procedural requirements, provides solutions to reduce errors, and to adhere to audit and control policies.
• Integrates a solid understanding of industry and business standards and practices.
• Applies professional judgment, analytical thinking.
• Interacts with internal and external stakeholders for issue resolution and problem solving

Skills

Loan systems

Attention to detail

Communication

Regulatory knowledge

Policy awareness

Education

Bachelor's Degree

Job description

Raymond James is seeking a Sr Loan Servicing and Quality Assurance Specialist in Pittsburgh, PA. The role combines advanced loan knowledge with resolving complex inquiries while supporting Loan Operations leadership on process improvements, performance management, and strategic initiatives.

The position requires a Bachelor’s degree, 5+ years in financial services (2+ in Loan Operations), and experience with lending regulatory requirements.