Senior Loan Closer

U.S. Bank; Indianapolis (IN); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k)

Paid vacation

11 paid holidays

Adoption assistance

Sick leave

Job summary

The Healthcare Senior Loan Closer at U.S. Bank supports loan closing processes and coordinates with Relationship Managers and Practice Finance leaders to deliver exceptional client experiences in healthcare financing.

Responsibilities include reviewing loan documents, managing fees, collecting documentation, and ensuring compliance throughout the closing cycle. Mentoring and maintaining the Healthcare Lending playbook are also part of this role.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Eight or more years of job-related experience preferred for this role.
• Experience closing commercial healthcare loans and strong client service skills preferred.

Responsibilities

• Review loan approval and documents prepared by internal teams and outside counsel.
• Manage fees and escrow setups; ensure all parties are charged correctly.
• Collect required documentation from clients and monitor closing requirements.
• Build relationships with clients and manage expectations through the closing process.
• Ensure compliance with loan requirements and regulatory conditions.
• Identify and resolve issues during due diligence and closing phases.
• Coordinate with title agents, counsel, borrowers, and others for accurate documentation.

Skills

Closing commercial healthcare loans

Customer service

Communication skills

Problem solving

Mentoring/team leadership

Education

Bachelor's degree or equivalent work experience

Tools

Salesforce

nCino

Microsoft Office

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Healthcare Senior Loan Closer is a support role working directly with loans, inquiries, and items directly related to client satisfaction with the U.S. Bank relationship while working alongside the Healthcare Relationship Managers and Practice Finance Business Development Officers.

Supports sales teams in executing a One Bank strategy and growing market share.

Responsible for retaining and deepening client relationships by providing exceptional client experience and support that is knowledgeable, timely and professional.

KEY AREAS OF RESPONSIBILITY

• Loan Documentation: reviews loan approval and loan documents prepared by internal teams and outside counsel
• Managing fees: ensuring borrowers and lenders pay all fees and setting up an escrow if needed
• Managing documentation: collects required documentation from client based on loan conditions. Monitors closing documentation requirements
• Managing client expectations: building relationships with clients and managing their expectations for documentation and timing. Identifies and delivers to client's needs through loan closing process
• Ensuring compliance: ensuring compliance with all loan requirements, regulatory requirements, and approval conditions
• Identifying and resolving issues: identifying issues during the due diligence phase and working with others to find solutions
• Communicating with others: communicating with title and closing agents, outside counsel, borrower and others to ensure accurate documentation
• Collaborating on and implementing new hire and continuing education methodology and resources for the Loan Closing team

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Typically eight or more years of job-related experience

Preferred Skills / Experience

• Experience working with closing commercial loans for the healthcare industry
• Considerable knowledge of departmental and bank products and services
• Proven customer service and problem resolution skills
• Proficient computer navigation skills using a variety of software packages including nCino, Salesforce, and Microsoft Office applications
• Effective interpersonal, verbal and written communication skills
• Three or more years of previous real estate loan administration experience or real estate paralegal experience
• Experience in receiving and implementing performance feedback and coaching
• Self-motivated and results-oriented with excellent organizational skills
• Experience deepening relationships over the phone with clients

DETAILS

• Hold a pipeline of 12-16 loans, closing 5-7per month
• Take on complex, advanced loan types
• Act as mentor for team
• Responsible for maintenance of Healthcare Lending playbook
• Owns all aspects of training components for closing team
• Independently works with partners to create and maintain training for Closing team
• Discovers and implements creative ways to continue education for current Closers and onboard new Closers
• Stay updated on all enhancements and soon to come items for closing team.
• Organize special projects to continue the advancement of Healthcare and the closing team
• Maintains strong relationships with team while being able to train and upskill closers on identified areas by management

LOCATION

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $38.59 - 47.17

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.