Senior Living Sales Admin & Move-In Concierge

TerraBella Senior Living, LLC; Charlotte (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical

Dental

Vision

Life insurance

Disability insurance

PTO & holidays

401(k) with employer match

Paid training & career growth

Wellness benefits

Employee Assistance Program (EAP)

Job summary

TerraBella Senior Living, LLC is seeking a sales administrative support professional in Charlotte, NC. You will handle lead data, CRM updates, and weekly/monthly reports to drive sales performance, while guiding prospects through tours and move-in processes.

The role emphasizes strong communication, organization, and a client-focused approach to support the Director of Sales and the team in delivering exceptional resident experiences.

Qualifications

• Associates Degree preferred.
• One (1) year experience in a sales administrative support role involving customer service.
• Enjoys working with the senior population.
• Strong verbal and written communication skills.
• Excellent telephone etiquette.
• Consummate people skills. Demonstrates talent at interacting effectively with all types of people.
• Ability to use Microsoft Windows, including Word, Outlook and Excel. Ability to use email and the Internet. Ability to use client tracking and design software.
• Proficient organizational skills and must be detail oriented.
• Ability to solve problems.
• Can define own role, take on responsibilities, and manage priorities with minimal guidance.
• Projects a professional and polished image that inspires confidence and trust.

Responsibilities

• Respond to inbound sales calls; gather full contact details and conduct initial discovery.
• Welcome and greet prospects; transition them smoothly to the Director of Sales.
• Enter and maintain accurate lead data in the CRM system.
• Generate and distribute scheduled and ad hoc sales performance reports (weekly, monthly, quarterly).
• Inspect and maintain model apartments and tour areas to meet visual, audio, and scent standards.
• Execute outbound calls to engage leads, secure tours, and schedule follow-ups.
• Manage sales collateral inventory; order materials as needed via company portal.
• Coordinate and assist with the planning of sales and community events.
• Conduct tours during assigned times or when additional coverage is needed.
• Maintain the “UPs” log to ensure fair and timely distribution of new leads.
• Assist with move-in paperwork and coordination of resident move-in process.
• Coordinate resident assessments with the clinical team.
• Prepare resident administrative files in accordance with regulatory standards.

Skills

Verbal & written communication

Telephone etiquette

People skills

MS Word/Outlook/Excel

CRM data entry / computer skills

Education

Associates Degree preferred

Tools

CRM system

Microsoft Excel

Microsoft Word

Outlook

Job description

TerraBella Senior Living, LLC is seeking a sales administrative support professional in Charlotte, NC. You will handle lead data, CRM updates, and weekly/monthly reports to drive sales performance, while guiding prospects through tours and move-in processes.

The role emphasizes strong communication, organization, and a client-focused approach to support the Director of Sales and the team in delivering exceptional resident experiences.