Sales Associate

TerraBella Senior Living, LLC; Charlotte (NC); Vor Ort; USD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Medical

Dental

Vision

Life insurance

Disability insurance

PTO & holidays

401(k) with employer match

Paid training & career growth

Wellness benefits

Employee Assistance Program (EAP)

Zusammenfassung

TerraBella Senior Living, LLC is seeking a sales administrative support professional in Charlotte, NC. You will handle lead data, CRM updates, and weekly/monthly reports to drive sales performance, while guiding prospects through tours and move-in processes.

The role emphasizes strong communication, organization, and a client-focused approach to support the Director of Sales and the team in delivering exceptional resident experiences.

Qualifikationen

• Associates Degree preferred.
• One (1) year experience in a sales administrative support role involving customer service.
• Enjoys working with the senior population.
• Strong verbal and written communication skills.
• Excellent telephone etiquette.
• Consummate people skills. Demonstrates talent at interacting effectively with all types of people.
• Ability to use Microsoft Windows, including Word, Outlook and Excel. Ability to use email and the Internet. Ability to use client tracking and design software.
• Proficient organizational skills and must be detail oriented.
• Ability to solve problems.
• Can define own role, take on responsibilities, and manage priorities with minimal guidance.
• Projects a professional and polished image that inspires confidence and trust.

Aufgaben

• Respond to inbound sales calls; gather full contact details and conduct initial discovery.
• Welcome and greet prospects; transition them smoothly to the Director of Sales.
• Enter and maintain accurate lead data in the CRM system.
• Generate and distribute scheduled and ad hoc sales performance reports (weekly, monthly, quarterly).
• Inspect and maintain model apartments and tour areas to meet visual, audio, and scent standards.
• Execute outbound calls to engage leads, secure tours, and schedule follow-ups.
• Manage sales collateral inventory; order materials as needed via company portal.
• Coordinate and assist with the planning of sales and community events.
• Conduct tours during assigned times or when additional coverage is needed.
• Maintain the “UPs” log to ensure fair and timely distribution of new leads.
• Assist with move-in paperwork and coordination of resident move-in process.
• Coordinate resident assessments with the clinical team.
• Prepare resident administrative files in accordance with regulatory standards.

Kenntnisse

Verbal & written communication

Telephone etiquette

People skills

MS Word/Outlook/Excel

CRM data entry / computer skills

Ausbildung

Associates Degree preferred

Tools

CRM system

Microsoft Excel

Microsoft Word

Outlook

Jobbeschreibung

TerraBella Senior Living proudly serves thousands of residents and families offering a full range of lifestyle and care options including Active Independent Living, Assisted Living, Memory Care, and short-term Respite. With a foundation rooted in purpose, hospitality, and connection, TerraBella fosters communities where both residents and Team Members thrive.

As part of one of the largest senior living organizations in America, TerraBella communities have earned Great Place to Work® certifications from 2022–2026. At TerraBella, culture, growth, and heart define who we are. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

This position has strong advancement opportunities. Base + Commission!!!

About The Opportunity

In this role, you are an important component to the success of our community. You will perform comprehensive administrative support services for sales, facilitating the daily operations of the sales office and assisting the team in future resident paperwork.

Key Responsibilities

• Respond to inbound sales calls; gather full contact details and conduct initial discovery.
• Welcome and greet prospects; transition them smoothly to the Director of Sales.
• Enter and maintain accurate lead data in the Customer Relationship Management (CRM) system.
• Generate and distribute scheduled and ad hoc sales performance reports (weekly, monthly, quarterly).
• Inspect and maintain model apartments and tour areas to meet visual, audio, and scent standards.
• Execute outbound calls to engage leads, secure tours, and schedule follow-ups.
• Manage sales collateral inventory; order materials as needed via company portal.
• Coordinate and assist with the planning of sales and community events.
• Conduct tours during assigned times or when additional coverage is needed.
• Maintain the “UPs” log to ensure fair and timely distribution of new leads.

Sales Acceleration & Marketing Programs

• Implement and manage sales acceleration initiatives to drive move-ins.
• Promote and support the Resident Referral and Ambassador programs.
• Organize and oversee the “Be Our Guest” short-stay program as needed.

Resident Move-In Coordination

• Assist families and residents with completion of move-in paperwork.
• Coordinate resident assessments in collaboration with the clinical team.
• Manage and oversee the resident move-in process for a seamless transition.
• Facilitate the “Red Carpet” move-in experience with the Executive Director and team.
• Ensure all required state documentation is completed prior to move-in.
• Collaborate with Executive Director, Business Office Manager, and Director of Health & Wellness to prepare resident administrative files in accordance with regulatory standards.

Qualifications

• Associates Degree preferred
• One (1) year experience in a sales administrative support role involving customer service
• Enjoys working with the senior population
• Strong verbal and written communication skills
• Excellent telephone etiquette
• Consummate people skills. Demonstrates talent at interacting effectively with all types of people
• Ability to use Microsoft Windows, including Word, Outlook and Excel. Ability to use email and the Internet. Ability to use client tracking and design software.
• Proficient organizational skills and must be detail oriented
• Ability to solve problems
• Can define own role, take on responsibilities, and manage priorities with minimal guidance
• Projects a professional and polished image that inspires confidence and trust

Why Join Us

Discovery Senior Living Earned Coveted Great Place to Work Certification for 2025-2026!

A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It’s just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never-ending supply of new energy to our business and our culture. That energy translates to other far-reaching positive impacts on our residents as well as our team members.

Find out what makes working at Discovery unique in the world of senior living. Discover Your Purpose!

Our Culture & Values

So often, what brings people together is deeply rooted in who we are and what we stand for. At Discovery Senior Living, we’re unified by certain, core values, which we call our “Pillars of Excellence.” They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY.

Individually, they are our virtues, and together, they make up a roadmap which helps us foster innovation and success.

Benefits You’ll Enjoy

• competitive pay
• medical
• dental
• vision
• life
• disability insurance
• paid time off and holidays
• a 401(k) with employer match
• paid training and career growth opportunities
• wellness-related benefits
• additional support through our Employee Assistance Program (EAP)

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V

A Note to Applicants

This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis.

Regulatory Compliance & Background Screening

Discovery Senior Living complies with all applicable federal, state, and local employment laws and regulatory requirements governing hiring practices, background screening, and workforce eligibility. Employment may be contingent upon successful completion of state-mandated and/or federally required background screenings, which may include criminal history checks, fingerprint-based screening, Level 2 background screening, registry verification, and other screenings required for healthcare and senior living roles with direct or indirect resident access. Certain positions may be subject to additional requirements under federal programs, including CMS, Medicare, and Medicaid regulations, as well as state-specific licensing or regulatory agencies. Screening requirements vary by role and jurisdiction, and candidates must meet all applicable standards as a condition of employment. These measures support regulatory compliance and help maintain a safe, secure environment for residents, families, and team members. Employment in Florida is contingent upon completion of a Level 2 background screening in accordance with Florida AHCA requirements. Applicants will be required to complete fingerprinting and background screening through the AHCA Clearinghouse. For more information, please visit: https://info.flclearinghouse.com.