Senior Living Resident Experience Partner

Merrill Gardens, LLC; Hyde Park Township (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in senior living is seeking a compassionate Resident Experience Partner. This role is pivotal in ensuring residents receive exceptional service, assisting with daily activities, and maintaining a welcoming environment. You'll collaborate with a dedicated team to deliver vibrant activities, support dining services, and uphold community standards. Join a stable and growing company that values kindness and offers opportunities for career advancement. If you are passionate about making a difference in the lives of seniors, this is the perfect opportunity for you!

Benefits

Highly competitive pay

Free daily meal

Comprehensive benefits

Paid time off

401(k) with company match

Tuition reimbursement

Company-paid EAP

Pet insurance

Advance Pay benefit

Opportunities for advancement

Qualifications

• High school diploma required; college degree preferred.
• 1-2 years related experience preferred.

Responsibilities

• Provide high-level customer service to residents.
• Assist with daily living activities and community operations.
• Maintain cleanliness and safety of resident areas.

Skills

Customer Service

Teamwork

Communication

Problem Solving

Education

High School Diploma

College Degree or Equivalent

Job description

• Highly competitive pay!
• A free daily meal!

Starting pay:

Merrill Family of Senior Living Communities, a privately-owned family company with a proud history of success, is currently hiring a Resident Experience Partner at Merrill Gardens at Anthem in Anthem, Arizona.

If you want a career with kindness and are a team-focused individual with a deep commitment to customer service, please start the online application process to become part of the Merrill family!

We offer our full-time employees:

• Highly competitive pay and comprehensive benefits (medical, dental, vision, flexible spending accounts, life insurance).
• Company-paid Employee Assistance Program (EAP)
• Paid time off – 7 holidays, and 11 vacation days.
• Free daily meal every shift.
• 401(k) with company match and immediate vesting!
• Tuition reimbursement for career growth.
• Company-paid short & long-term disability insurance.
• Pet insurance and team member discounts.
• Advance Pay benefit – access wages before payday.
• A stable, growing company with opportunities for advancement!

We offer our part-time employees:

• Free daily meal every shift.
• 401(k) with company match and immediate vesting!
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement for career growth.
• Pet insurance and team member discounts.
• Advance Pay benefit – access wages before payday.
• A stable, growing company with opportunities for advancement!

Our Resident Experience Partners are responsible for:

• Support smooth, efficient community operations by providing a high level of customer service to residents and assisting your community team members by achieving the standards as outlined in the HERO program.
• Activities – Assists the Active Living Program Director with all social activities in and out of the community. Help conduct activities that deliver vibrant cultural, physical, intellectual, educational, spiritual, social, service/volunteering, and special interest activities based on resident needs and input.
• Care – Assist residents with activities of daily living including dressing, meals, laundry, and general care.
• Concierge – Helps satisfy customer-driven requests for services that are typically found outside the community. This process includes all activities from the initial receipt of request to coordination and delivery of the product and service.
• Dining – Whether in the dining room or providing room service, responsible for ensuring residents are receiving meals efficiently. Maintains the Standards of Excellence established by Merrill Gardens for cleanliness, customer service, and proper delivery in an organized and timely fashion. Assist in the preparation of breakfast, lunch, and dinner meals as well as special events as directed by the Chef. Performs various kitchen cleaning and storage activities.
• Housekeeping – Upkeep of resident apartments and common areas throughout the community to ensure all areas are clean, neat, sanitary and safe for residents, guests, and team members.
• Maintenance – Assists in the physical upkeep and maintenance of both interior and exterior building(s) and surrounding property. The goal is to maintain the building and its furnishings and finishes in good repair and ensure all systems follow applicable safety and fire regulations and federal, state, and local codes.
• Reception – Provides the first impression visitors have of Front Desk and is responsible for greeting visitors, answering the telephone, and maintaining the front office area in a neat and organized manner.
• Other duties as assigned.

Minimum Requirements:

• High school diploma required, college degree or equivalent preferred.
• One or two years related experience, training, or equivalent combination of education and experience.
• Senior living experience preferred.
• Must be at least 18 years of age.

Consider applying to become a Resident Experience Partner with the Merrill Family of Senior Living Communities!

Yes, You Can have a meaningful Career!

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Our mission is to provide an inspiring environment for our residents, families, and team members where every life is defined by the possibilities.

Merrill Gardens is an Equal Opportunity Employer