Senior Living Director - Resident Experience & Growth

Avina Healthcare; Milwaukee (WI); On-site; USD 110,000 - 170,000; Full time

Job summary

Avina Healthcare seeks a Director of Independent Living and Assisted Living to lead the communities, drive resident outcomes, ensure regulatory compliance, and optimize operations, staffing, and budgets. You will partner with leadership to deliver exceptional resident experiences and align with the organization's mission.

The role requires strategic collaboration with nursing, care teams, and marketing to grow occupancy, enhance services, and build strong relationships with residents, families,

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, Social Work, Gerontology, or related field.
• 3–5 years of leadership experience in senior living, healthcare, assisted living, or residential services management.
• Knowledge of Independent Living and Assisted Living operations and regulations.
• Strong leadership, communication, organizational, and problem-solving skills.
• Experience with budgeting, financial management, and operational planning.
• Ability to build relationships with residents, families, staff, and community stakeholders.

Responsibilities

• Provide leadership and oversight for all Independent Living and Assisted Living operations.
• Develop, implement, and monitor policies, procedures, and service standards.
• Ensure a safe, welcoming, and resident-centered environment.
• Monitor resident satisfaction and address concerns in a timely manner.
• Collaborate with nursing and care teams to ensure individualized resident services.
• Ensure compliance with all federal, state, and local regulations.
• Prepare, manage, and monitor departmental budgets and resources.
• Analyze operational performance and implement improvement initiatives.
• Recruit, train, mentor, and evaluate staff members.
• Promote employee engagement, accountability, and professional development.
• Serve as a liaison between residents, families, staff, and community partners.
• Support move-in and transition processes for new residents.
• Lead community events, resident programs, and family engagement activities.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Budgeting

Financial management

Operational planning

Relationship building

Education

Bachelor’s degree in Healthcare Administration, Business Administration, Social Work, Gerontology, or related field

Job description

Avina Healthcare seeks a Director of Independent Living and Assisted Living to lead the communities, drive resident outcomes, ensure regulatory compliance, and optimize operations, staffing, and budgets. You will partner with leadership to deliver exceptional resident experiences and align with the organization's mission.

The role requires strategic collaboration with nursing, care teams, and marketing to grow occupancy, enhance services, and build strong relationships with residents, families,