Senior Living Admissions Concierge

OPCO Skilled Management; Blue Springs (MO); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Healthcare

Paid Time Off

Excellent Compensation

Job summary

OPCO Skilled Management seeks a concierge/admission personnel to assist the admission leader with daily responsibilities, including maintaining admission guidelines, internal marketing programs, room preparation, tours and visits at the Blue Springs facility.

You will screen prospective residents, verify eligibility, handle inquiries, and support census development while ensuring smooth admissions and high-quality service for residents and families.

Qualifications

• Experience in health care services, products or pharmaceuticals is desirable.
• Familiarity with long- term care and/or health care services useful.
• Presents professional image through appearance, behavior and speech.

Responsibilities

• Maintains admissions guidelines and participates in updates to admissions criteria, policies and procedures.
• Markets programs and facilities and conducts tours for prospective residents or referral sources.
• Handles inquiries and completes inquiry system for admissions, Medicare facts, and room rates.
• Ensures accurate financial verification before admission to reduce accounts receivable.
• Screens prospective residents against admission criteria and refers to other programs when needed.
• Resolves complaints by investigating concerns and suggesting policy improvements.
• Maintains knowledge of market areas, resident origins, and major referral sources.
• Assists census development by contacting referral sources.
• Manages incoming inquiries as needed per sales model.
• Uses clinical inventory to evaluate residents; visits hospitals and verifies eligibility; assists with paperwork.
• Sells private transition days to current residents.
• May assist Administrator after admission and discharge; follow-up with families.

Skills

Healthcare experience

Long-term care familiarity

Professional appearance/communication

Job description

OPCO Skilled Management seeks a concierge/admission personnel to assist the admission leader with daily responsibilities, including maintaining admission guidelines, internal marketing programs, room preparation, tours and visits at the Blue Springs facility.

You will screen prospective residents, verify eligibility, handle inquiries, and support census development while ensuring smooth admissions and high-quality service for residents and families.