Senior Live Ops & Publishing Producer

NCSoft; Irvine (CA); On-site; USD 130,000 - 170,000; Full time

Job summary

NCSoft Irvine is seeking an experienced Publishing Producer to lead pre-launch, launch, and live service initiatives for North American titles. You will align product goals with player needs, work with development, platform, QA, and operations to resolve issues, and drive strategic Live Ops across content, events, and monetization.

You will own schedules, manage risks, and communicate KPI trends to leadership while coordinating external partners as needed.

Qualifications

• 7+ years in game production, publishing, Live Ops, or related management
• Experience in fast-paced live service environments and rapid issue response
• Strong understanding of North American game market, player expectations, and platform requirements
• Experience working with development, engineering, platform, QA, and operations to diagnose issues and priorities
• Ability to translate technical issues into production plans, escalation steps, and business impact summaries
• Experience building or improving production, publishing, and Live Ops processes across titles

Responsibilities

• Lead publishing execution across pre-launch, launch, and live service phases, aligning with product goals and NA market expectations.
• Identify, prioritize, and drive resolution of production, service, and Live Ops issues with cross-functional teams.
• Oversee Live Ops at strategic and operational levels focusing on service stability and rapid incident response.
• Translate business and player needs into clear production requirements for timely decisions during live service.
• Own production schedules, milestone tracking, and cross-functional coordination for publishing initiatives.
• Identify risks early and implement mitigation plans to reduce player impact and business disruption.
• Drive major updates, events, hotfixes, and lifecycle initiatives aligned with global roadmaps.
• Improve workflows by establishing scalable processes, reporting structures, and escalation paths.
• Partner with data, marketing, platform, QA, community, and development teams for cohesive execution.
• Present KPI trends, incident learnings, production risks, and actionable recommendations to leadership.
• Manage external partners or studios to align with goals and delivery expectations.
• Represent NC America’s publishing and Live Ops needs in global planning discussions.
• Foster accountability, ownership, urgency, and continuous improvement across publishing and Live Ops

Skills

Game production

Live Ops

Technical program management

Cross-functional collaboration

KPI analysis

Stakeholder communication

Leadership

Job description

NCSoft Irvine is seeking an experienced Publishing Producer to lead pre-launch, launch, and live service initiatives for North American titles. You will align product goals with player needs, work with development, platform, QA, and operations to resolve issues, and drive strategic Live Ops across content, events, and monetization.

You will own schedules, manage risks, and communicate KPI trends to leadership while coordinating external partners as needed.