Senior Legal Operations Manager

Palo Alto Networks, Inc.; Santa Clara (CA); On-site; USD 121,000 - 196,000; Full time

Job summary

Palo Alto Networks seeks a seasoned Legal Operations leader to own AI-enabled legal tech implementations. You will drive CLM, e-billing, and front-door solutions, partnering with IT, InfoSec, and Finance to ensure architecture and security alignment.

Build BRDs, SOPs, and scalable processes for a global legal team. You will define KPIs, create real-time dashboards, and manage budgets, subscriptions, and renewals.

Qualifications

• Bachelor's degree required; 7+ years in global Legal Operations.
• Proven PM lead of cross-functional programs with Agile.
• Experience with AI-enabled workflows and legal tech.
• Strong ability to align IT, security, and legal needs.

Responsibilities

• Lead evaluation, implementation, and maintenance of AI/legal tech.
• Coordinate with IT, InfoSec, Procurement, and Finance.
• Deliver change management plans and trainings for adoption.
• Develop KPIs and dashboards in-system, Tableau, and GCP.
• Oversee budgeting, renewals, and subscriptions for legal tech.

Skills

AI implementation

CLM redesign

Self-Service Front Door

Chatbot optimization

Privacy systems

PM certification

Education

Bachelor's degree

Tools

Ironclad

SimpleLegal

Legora

Gemini

Salesforce

Job description

Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

• Legal Technology Management: Lead the evaluation, implementation, maintenance, and BAU of AI and enterprise legal tech solutions (e.g., CLM, e-billing, Company Front Door, Legal Chatbot). Manage year-long legal technology roadmap planning and lead prioritization based on business value drivers. Build business requirements documents (BRDs) and Standard Operating Procedures (SOPs) in partnership with your IT counterparts, Legal business owners, and cross functional stakeholders. Including the creation and maintenance of process maps and architecture.
• Cross-Functional Alignment: Coordinate directly with IT, InfoSec, Procurement, and Finance to ensure all legal tech solutions align with enterprise architecture and security requirements.
• Change Management & Enablement: Deliver comprehensive change management programs, communication plans, and training materials to drive overall enablement and tool adoption. Build content banks and FAQ’s in place of institutional memory to ensure scalable processes across the global legal team.
• Data & Analytics: Suggest and create operational KPIs with Legal Leadership and build in-system, Tableau, and GCP fueled dashboards to provide real-time visibility into contracts, legal spend, and general strategic insights.
• Financial Planning & Subscriptions: Manage general Legal Operations activities. This includes supporting the legal department’s budgeting activities, intake, renewal, and management of all legal tech and educational subscriptions.

Qualifications

Required Experience

• 7+ years of experience in global Legal Operations within a large, fast-paced technology enterprise leading AI implementation, CLM redesign, Self-Service Company Front Door design, chat bot optimization, and Privacy systems.
  Project Management: Proven track record in technical PM roles, leading complex, cross-functional programs from strategy through execution using Agile methodologies. Leveraging certifications (e.g., PMP, Lean, Six Sigma, AI Project Mgmt.)
• Change Agent: Deep expertise in change management principles and driving the adoption of new tools (e.g., Ironclad, SimpleLegal, or AI-enabled workflows) with attorneys and cross-functional stakeholders.
• Data-Driven Mindset: Hands-on experience building dashboards and managing data-hygiene practices and utilizing data visualization tools to translate complex information into actionable insights.
• Financial Acumen: Strong capacity for managing budgets, timelines, subscription lifecycles, with a sharp eye for detail and financial follow-through for tech onboarding requests.
• Exceptional Communicator: Excellent communication skills with the ability to bridge highly technical IT requirements with legal business needs and influence without direct authority. Active participation in the legal ops community (e.g., CLOC, ACC) is highly desired.
• Education Requirement: Bachelor's degree

Preferred Experience

• Advanced project management certification (PMP, Agile, etc.).
• Familiarity with Ironclad, SimpleLegal, Legora, Gemini, and Salesforce
• Experience leading legal technology projects at global in-house Fortune500 company with a mature Legal Operations business support model

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

$121,000.00 - $195,800.00/yr

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.