Senior Leasing Professional - Waterview Crossing

Priority Dispatch Corp.; Des Moines (IA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in property management is seeking a Full-Time Senior Leasing Professional to join their dynamic team in Des Moines. This role involves leading leasing strategies, engaging with prospective residents, and ensuring satisfaction throughout the leasing process. With a commitment to excellence and a supportive work environment, employees are empowered to grow and thrive. The company offers competitive pay, robust benefits, and a positive culture, making it a great place for those looking to make a rewarding career change. Join a team that values kindness, integrity, and community impact!

Benefits

90% company paid medical benefits

100% company paid dental and vision benefits

Company paid life insurance

401(k) with company match

Discretionary bonus programs

20% housing discount after 90 days

Employee assistance program

Company-sponsored backup childcare

3 weeks of paid time off

Up to 12 paid holidays

Qualifications

• Minimum 2 years of multifamily leasing experience required.
• Ability to provide exceptional customer service in a professional manner.
• Proficient in MS Office Suite and excellent communication skills.

Responsibilities

• Lead leasing team and execute marketing plans to achieve occupancy goals.
• Engage with prospective residents and guide them through the leasing process.
• Maintain resident files and ensure compliance with leasing policies.

Skills

Customer Service

Sales

Communication Skills

Marketing

Education

High School Diploma

NALP Certification

Tools

Yardi

MS Office Suite

Job description

Job Details

Job Location: Waterview Crossing - Des Moines, WA

Salary Range: $22.00 - $24.50 Hourly

Description

Are you looking for a rewarding career in Property Management? HNN Communities is seeking aFull-Time Senior Leasing Professionalto join our dynamic team in Des Moines, WA!

About the Company

HNN Communities is a privately held and owner-operated professional property management company that specializes in managing multifamily and mixed-use properties throughout Washington State. Our mission is to be a great company that provides outstanding housing, emphasizing common sense in investment property management. We achieve performance standards that balance short-term return on investment with long-term housing preservation and value, nurturing a reputation of excellence in our communities, operations, and within ourselves. We promote healthy communication, productive teamwork, integrity, and professionalism, fostering an innovative work environment where inclusivity is paramount. Join us as we empower our employees to lead with kindness and compassion to provide exceptional housing. We offer competitive pay, robust benefits, professional training and development, growth opportunities, and a positive work culture. If you're seeking a positive career change, life truly is better here at HNN!

Awards and Recognition

Emerald Award 2024 – New Affordable Development of the Year

HNN Communities is honored to be the recipient of the prestigious Emerald Award for New Affordable Development of the Year in 2024. This esteemed accolade recognizes our dedication to providing outstanding affordable housing and our commitment to creating communities that thrive.

Pay Details: $22-$24.50

Schedule: Tuesday-Saturday; 9:00 am-6:00 pm

Benefits Offered

• Over 90% company paid medical benefits for employee coverage.
• 100% company paid dental and vision benefits for employee coverage.
• Healthcare and dependent care flexible spending accounts.
• Company paid life insurance, AD&D and long-term disability benefits for employee coverage.
• Best-in-class voluntary insurance benefits.
• Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
• Discretionary bonus programs.
• Eligibility for a 20% housing discount consideration after 90 days of hire.
• Employee assistance program (EAP) with 24/7 counseling services.
• Company-sponsored backup childcare.
• Company-sponsored industry training and certifications.
• 3 weeks of paid time off each year.
• Up to 12 paid holidays each year.

About the Position
The Senior Leasing Professional is responsible for executing the community’s leasing and renewal strategies to achieve targeted revenue, occupancy, and resident retention goals by leading all activities related to leasing to new residents, securing resident lease renewals and ensuring resident satisfaction. This role requires the ability to train and mentor peers, and combines sales, customer service and marketing to effectively lease apartment homes and build exceptional relationships with guests and residents.

Job Responsibilities

• Assume leadership role of the leasing team, including the community’s marketing plan and leasing activity.
• Successfully engage with prospective residents through the company’s lead management software, email and phone calls, appointments, and follow-up communication.
• Effectively tour and lease apartment homes, guiding new residents through each step of the application, tax credit and move-in process.
• Acquaint new residents with all leasing documentation, community rules and policies, apartment functions, and emergency procedures to ensure resident satisfaction at move-in.
• Assist with the administration of lease agreements and addendums, renewals, and prospect screening processes while ensuring accuracy and compliance.
• Inspect apartment homes prior to resident move-in, ensuring apartments are in move-in ready condition.
• Keep Yardi and associated resident management software up to date including rent charges, occupants, lease dates and other data in a timely manner.
• Accurately record all traffic information daily.
• Properly maintain all resident files according to the Company’s policy, including daily cloud filing. Initiate and complete routine file audits and inspections as assigned.
• Assist with the compliance requirements of the tax credit program as it relates to the community including new move-ins and re-certifications.
• Participate in the success of all resident events, community programing and local/non-profit programs.
• Act as a key contributor in administering the marketing and leasing efforts of the community including social media engagement, reputation management, advertising, market surveys, marketing collateral, curb appeal, and pricing.
• Ensure that the community and made-ready units meet the Company’s standards for show quality by inspecting daily, communicating maintenance and upkeep needs, setting up mini models, and sparkling/touch up clean units as needed.
• Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues. Work effectively with Resident Relations to deescalate and resolve concerns.
• Maintain a satisfactory closing ratio and shop program score as it relates to the Company’s goals and expectations.
• Serve as a successful model for all leasing and Company policies, procedures, and best practices. Provide guidance and mentorship to others.
• Stay informed about current market and competitor conditions that may impact the community’s occupancy and sales results.
• Provide excellent customer service to all residents, prospects, and guests.
• Complete assigned tasks by deadlines and communicate any obstacles with your supervisor in advance.
• Work collaboratively and respectfully with peers, other team members and departments.

Qualifications

Experience

• Minimum 2 years of previous multifamily leasing experience required.
• Prefer NALP or other relevant professional certifications.
• Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
• Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Excellent written and verbal communication skills.
• High school education or equivalent required.
• Must be able to speak, read and write English in a manner sufficient to carry out duties.
• Successful completion of background check and drug screen required.
• Must be legally qualified to work in the U.S. meeting I-9 guidelines.

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