Senior Leasing Professional - Four Corners

Paycom - ATS; Everett (WA); On-site; USD 32,000 - 34,000; Full time

Job summary

HNN Communities in Everett, WA is seeking a Senior Leasing Professional to drive leasing and renewal strategies, achieve occupancy targets, and ensure resident satisfaction. The role combines sales, customer service, and marketing to lease apartments and build strong relationships with guests and residents.

The position requires leadership, a minimum of 2 years of multifamily leasing experience, MS Office proficiency, and a focus on service excellence.

Qualifications

• Minimum 2 years of multifamily leasing experience.
• High school education or equivalent required.
• NALP certification preferred or other relevant certifications.

Responsibilities

• Lead the leasing team and manage the community’s marketing plan and leasing activity.
• Engage with prospective residents via lead management software, email, phone, appointments, and follow-up.
• Tour and lease apartment homes, guiding applicants through application, tax credit and move-in steps.
• Explain leasing documents, community rules, policies, and move-in procedures to new residents.
• Administer lease agreements and addendums, renewals, and applicant screening with accuracy and compliance.
• Inspect apartments for move-in readiness and update resident management software (Yardi).
• Maintain accurate resident files and perform routine file audits and inspections.

Skills

Customer service

Communication skills

Leasing experience

Education

High school diploma or equivalent

NALP Certification (preferred)

Tools

Yardi

MS Office

Job description

Are you looking for a rewarding career in Property Management? HNN Communities is seeking a Full-Time Senior Leasing Professional to join our dynamic team in Everett, WA!About the CompanyHNN Communities is a privately held and owner-operated professional property management company that specializes in managing multifamily and mixed-use properties throughout Washington State. Our mission is to be a great company that provides outstanding housing, emphasizing common sense in investment property management. We achieve performance standards that balance short-term return on investment with long-term housing preservation and value, nurturing a reputation of excellence in our communities, operations, and within ourselves. We promote healthy communication, productive teamwork, integrity, and professionalism, fostering an innovative work environment where inclusivity is paramount. Join us as we empower our employees to lead with kindness and compassion to provide exceptional housing. We offer competitive pay, robust benefits, professional training and development, growth opportunities, and a positive work culture. If you're seeking a positive career change, life truly is better here at HNN!Mission:Devco Residential Group’s mission is to develop, construct and manage high-quality multifamily housing that provides stability, fosters growth and delivers long-term value to our residents and stakeholders.Vision:DevCo’s vision is to be a leading developer, builder and manager of quality multifamily housing throughout the western US.Values:Quality: We deliver excellence in every aspect of our work.Commitment: We honor our promises with unwavering dedication.Teamwork: We achieve more together through collaboration and respect.Integrity: We uphold the highest ethical standards in all we do.Awards and RecognitionEmerald Award 2024 – New Affordable Development of the YearHNN Communities is honored to be the recipient of the prestigious Emerald Award for New Affordable Development of the Year in 2024. This esteemed accolade recognizes our dedication to providing outstanding affordable housing and our commitment to creating communities that thrive.Pay Details: $23.00 -$25.00 hourlySchedule: Monday-Friday 9:00 AM - 6:00 PMBenefits Offered100% company paid medical benefits for employee coverage.100% company paid dental and vision benefits for employee coverage.Healthcare and dependent care flexible spending accounts.Company paid life insurance, AD&D and long-term disability benefits for employee coverage.Best-in-class voluntary insurance benefits.Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.Discretionary bonus programs.Eligibility for a 30% housing discount consideration.Employee assistance program (EAP) with 24/7 counseling services.Company-sponsored industry training and certifications.3 weeks of paid time off each year.Up to 12 paid holidays each year.About the PositionThe Senior Leasing Professional is responsible for executing the community’s leasing and renewal strategies to achieve targeted revenue, occupancy, and resident retention goals by leading all activities related to leasing to new residents, securing resident lease renewals and ensuring resident satisfaction. This role requires the ability to train and mentor peers, and combines sales, customer service and marketing to effectively lease apartment homes and build exceptional relationships with guests and residents.Job ResponsibilitiesAssume leadership role of the leasing team, including the community’s marketing plan and leasing activity.Successfully engage with prospective residents through the company’s lead management software, email and phone calls, appointments, and follow-up communication.Effectively tour and lease apartment homes, guiding new residents through each step of the application, tax credit and move-in process.Acquaint new residents with all leasing documentation, community rules and policies, apartment functions, and emergency procedures to ensure resident satisfaction at move-in.Assist with the administration of lease agreements and addendums, renewals, and prospect screening processes while ensuring accuracy and compliance.Inspect apartment homes prior to resident move-in, ensuring apartments are in move-in ready condition.Keep Yardi and associated resident management software up to date including rent charges, occupants, lease dates and other data in a timely manner.Accurately record all traffic information daily.Properly maintain all resident files according to the Company’s policy, including daily cloud filing. Initiate and complete routine file audits and inspections as assigned.Assist with the compliance requirements of the tax credit program as it relates to the community including new move-ins and re-certifications.Participate in the success of all resident events, community programing and local/non-profit programs.Act as a key contributor in administering the marketing and leasing efforts of the community including social media engagement, reputation management, advertising, market surveys, marketing collateral, curb appeal, and pricing.Ensure that the community and made-ready units meet the Company’s standards for show quality by inspecting daily, communicating maintenance and upkeep needs, setting up mini models, and sparkling/touch up clean units as needed.Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues. Work effectively with Resident Relations to deescalate and resolve concerns.Maintain a satisfactory closing ratio and shop program score as it relates to the Company’s goals and expectations.Serve as a successful model for all leasing and Company policies, procedures, and best practices. Provide guidance and mentorship to others.Stay informed about current market and competitor conditions that may impact the community’s occupancy and sales results.Provide excellent customer service to all residents, prospects, and guests.Complete assigned tasks by deadlines and communicate any obstacles with your supervisor in advance.Work collaboratively and respectfully with peers, other team members and departments.ExperienceMinimum 2 years of previous multifamily leasing experience required.Prefer NALP or other relevant professional certifications.Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).Excellent written and verbal communication skills.High school education or equivalent required.Must be 18 years of age or older.Must be able to speak, read and write English in a manner sufficient to carry out duties.Successful completion of background check and drug screen required.Must be legally qualified to work in the U.S. meeting I-9 guidelines.HNN Communities is an Equal Opportunity Employer