Senior Leasing Manager

Acme Residential Group

Grand Rapids (MI)

On-site

USD 28,000 - 34,000

Full time

14 days+

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Benefits offered by this job

Bonus & commission opportunities

401(k) with company match

Employee housing discounts

Medical, dental & vision coverage

Generous paid time off

Job summary

Acme Residential Group is seeking a Senior Leasing Manager for The Lofts at 5 Lyon, Grand Rapids, MI. Lead leasing operations, drive occupancy and revenue, and mentor the leasing team in a fast-paced multifamily community.

You will conduct tours, manage applications, ensure fair housing compliance, and collaborate with the Community Director to meet targets of 95% physical occupancy and 90% economic occupancy while delivering an exceptional resident experience.

Qualifications

5+ years of leasing, sales, or customer-facing experience in multifamily housing.
Strong sales, negotiation, and de-escalation skills.
Excellent interpersonal, listening, and relationship-building abilities.
Proficiency with Microsoft Office (Excel, Outlook) and property management systems.
Working knowledge of Fair Housing laws and ability to apply local and state regulations.

Responsibilities

Oversee all aspects of apartment leasing, including tours, applications, resident qualification, screening, lease preparation, and deposits.
Develop and execute leasing strategies to attract qualified prospects, maximize occupancy, and drive rental revenue.
Monitor leasing activity daily, including prospect follow-up, pipeline accuracy, and queue management; ensure leasing standards and performance goals are met.
Conduct high-quality community and model tours using strong product knowledge, market awareness, and feature-benefit selling techniques.
Deliver exceptional customer service while building strong relationships with prospects, residents, vendors, and internal team members.
Coordinate closely with the Service Manager to ensure timely communication regarding service requests, unit readiness, and move-in schedules.
Support lease renewals by distributing renewal notices, tracking responses, and following up with residents to maximize retention.

Skills

Leasing experience

Sales skills

Customer service

Negotiation

Communication

Organization

Tools

Microsoft Office

Property management software

Job description

Job Details

Job Location: The Lofts at 5 Lyon - Grand Rapids, MI 49503Salary Range: $20.00 - $25.00 Hourly

About the Role

The Senior Leasing Manager oversees leasing operations and supports the overall performance of the community by driving occupancy, revenue, and customer experience. This role leads and develops the leasing team, executes effective leasing strategies, and partners closely with the Community Director and Service Manager to ensure the property meets business goals, including targets of 95% physical occupancy and 90% economic occupancy.

The Senior Leasing Manager is responsible for leasing performance, resident relations, market awareness, and team development while serving as a visible leader in the leasing office and throughout the community.

What You’ll Do

Leasing & Operations

Oversee all aspects of apartment leasing, including tours, applications, resident qualification, screening, lease preparation, and deposits.
Develop and execute leasing strategies to attract qualified prospects, maximize occupancy, and drive rental revenue.
Monitor leasing activity daily, including prospect follow-up, pipeline accuracy, and queue management; ensure leasing standards and performance goals are met.
Conduct high-quality community and model tours using strong product knowledge, market awareness, and feature-benefit selling techniques.

Customer Experience & Collaboration

Deliver exceptional customer service while building strong relationships with prospects, residents, vendors, and internal team members.
Coordinate closely with the Service Manager to ensure timely communication regarding service requests, unit readiness, and move-in schedules.
Support lease renewals by distributing renewal notices, tracking responses, and following up with residents to maximize retention.
Serve as a resource for residents by addressing concerns professionally and escalating issues as appropriate.

Administrative & Compliance Responsibilities

Perform general leasing office and administrative duties, including phones, follow-ups, documentation, filing, supply ordering, and ensuring lease accuracy.
Ensure compliance with Fair Housing laws, company policies, and all applicable local, state, and federal regulations.
Represent Acme Residential professionally and consistently in all interactions.

Operational & Performance Expectations

The Senior Leasing Manager contributes directly to the financial and operational success of the community by supporting the following benchmarks:

Support monthly revenue targets through strong leasing performance, renewals, and collections efforts.
Assist the onsite team in achieving year-to-date Net Operating Income (NOI) goals.
Help maintain:

Economic Occupancy of 90% or greater.
Physical Occupancy of 95% or greater.
Rent collections of 95% or greater.

Coordinate with maintenance and management to ensure all vacant units are move-in ready by the 15th of each month.
Support service standards by helping maintain a work order backlog below 10% of total units.
Perform daily responsibilities in a manner that supports quarterly financial commitments and ownership distributions.

Other Duties

Support the Community Director with daily operations, reporting, and assigned projects.
Represent Acme Residential with professionalism, integrity, and a customer-focused mindset at all times.
Perform other duties as assigned.

What You Bring

5+ year of experience in leasing, sales, or a customer-facing role (multifamily preferred).
Strong sales, negotiation, mediation, and de-escalation skills.
Excellent interpersonal, listening, and relationship-building abilities.
Strong organizational, time management, and multitasking skills.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office (Excel, Outlook) and property management systems.
Working knowledge of Fair Housing laws and ability to apply local and state regulations.
Positive attitude, self-motivated, and eager to learn and grow.
Ability to work a flexible schedule, including some evenings and weekends.

Physical Requirements

Ability to walk property grounds and climb stairs during tours or inspections for extended periods, frequently up to 30 minutes at a time, totaling approximately 1–2 hours per workday.
Ability to occasionally lift or move items weighing up to 25 pounds, including leasing and office materials.
Ability to sit or stand for extended periods, up to 2 hours at a time, totaling approximately 5–6 hours per workday while performing leasing and administrative duties.
Ability to frequently use a computer, phone, and office equipment for communication, data entry, and documentation.
Ability to communicate clearly, professionally, and effectively in person, by phone, and in writing.

Why You’ll Love Working Here

Join Acme Residential, where we invest in our people just as much as our properties. We offer career growth, a supportive team environment, and one of the best benefit packages in the industry.