Senior Leasing Associate (Multi-site)

Holland Residential LLC; Portland (OR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health care benefits (Medical, Dental,

Vision, HSA, FSA

401(k) with employer match

Volunteering time off (VTO)

Tuition reimbursement

Paid time off and holidays

Sabbatical after 5 years

Profit sharing

Housing discounts (dependent)

Job summary

Holland Residential LLC is seeking an experienced Senior Sales Associate to lease apartment homes across the Portland region. You will drive renewals, deliver outstanding customer service, and mentor Sales Associates while traveling to assist other communities.

You will partner with property leadership to maximize occupancy, review market data, and ensure accurate communications and reporting. Strong sales, leadership, and knowledge of leasing laws are essential.

Qualifications

• Two to three years of customer service and/or sales experience.
• Retail experience is preferred. Prior supervisory/leadership experience strongly preferred.
• Knowledge of Landlord Tenant and Fair Housing Laws.

Responsibilities

• Lease apartment homes to potential residents and encourage renewals.
• Mentor and support Sales Associates in daily activities.
• Train staff to deliver excellent customer service and maintain team motivation.
• Collaborate with property leadership to maintain occupancy and staff efficiency.
• Review market data and provide feedback for improvement.
• Manage move-in files, deposits, rents, and documentation in the management system.
• Aid in pricing, investor tours, and property reporting with accurate data.

Skills

Fair Housing Laws

Communication

Mobile Leasing

Sales Training

Microsoft Word

Excel

Outlook

Yardi

Organizational Skills

Lease Documentation

Relationship Building

Diplomacy

Math Skills

Decision Making

Multitasking

Feedback

Education

High school diploma or equivalent

College degree or related coursework preferred

Tools

Microsoft Word

Excel

Outlook

Yardi

Job description

Holland is seeking an experienced sales professional with a service-oriented mindset to join our dedicated property management team at Maestro, with the ability to travel and assist other communities across the Portland, Oregon region. The Senior Sales Associate is responsible for leasing apartment homes to potential residents and always encouraging renewals while providing excellent customer service and mentorship to Sales Associates, in accordance with Holland Partner Group’s Core Values.

ESSENTIAL JOB FUNCTIONS

• Work closely with property leadership to ensure staff is trained, motivated, and functioning as an effective team.
• Manage resident retention and lease renewal programs ensuring occupancy levels are maintained at company standards.
• Review Competitive Market Analysis with Sales Associates and provide feedback for improvement.
• Regularly inspect and provide recommendations on the Perfect Sales Presentation, SWOTS, Tour Decks, Goal Boards, Lead2Lease, vacant units, models, and office areas.
• Review move-in files and confirm move-in activity, then work with the Property Manager to ensure effective communication and coordination between the property and HCSC.
• Work with Property Manager on property reporting (i.e. SODA’s and delinquency) ensuring that information is accurate and submission deadlines are met.
• Participate in pricing and owner calls and lead investor tours providing informed and professional information as requested.
• Responsible for the full cycle of leasing apartment homes, following the Point of Sale Process.
• Assist Sales Associates in working through resident issues, involving the Property Manager if necessary.
• Work with the Sales Team to increase property income, resident retention, and lease renewals, as well as encouraging sales on other income opportunities, through the Point of Sale Renewal program.
• Collect security deposits, rents and all other funds associated with leasing and document each transaction properly in the community’s management software system.
• Maintain confidentiality of sensitive documents and information.
• Participate in Market Surveys, Quarterly Competitive Market Assessments and Outreach Marketing activities to support the success of the property.
• Maintain a positive relationship with all Sales and Maintenance staff to ensure excellent inside customer service, teamwork, and accountability.
• Represent the community and Holland Partner Group in a professional manner at all times.
• Conform to company apparel standards and set a positive example for all Associates.
• Perform all other duties as directed and assist the overall team effort in any way possible.

JOB REQUIREMENTS

Education

High school diploma or equivalent is required. A college degree or related coursework is preferred.

Experience

Two to three years of customer service and/or sales experience required. Retail experience is preferred. Prior supervisory/leadership experience strongly preferred.

Knowledge, Skills and Abilities Required:

• Thorough knowledge of Landlord Tenant and Fair Housing Laws.
• Excellent communications and organizational skills.
• Ability to work in a mobile leasing environment.
• Thorough understanding of and ability to train on Holland customer service and sales processes and expectations.
• Skilled in Microsoft Word, Excel and Outlook. Yardi software preferred.
• Basic office organizational skills.
• Ability to understand and clearly explain legal and lease documents.
• Ability to work well with people at all levels by building effective relationships and developing positive rapport.
• Strong diplomacy and customer service skills.
• Ability to accurately perform basic to intermediate mathematical functions.
• Independent decision-making ability within set parameters.
• Ability to prioritize and accurately perform multiple tasks concurrently.
• Skilled in providing quality feedback.

Attendance

Position requires ability to work any of the seven days of the week, 52 weeks of the year. Due to property staffing limitations, it is extremely critical that individuals be able to work their scheduled hours plus any other hours necessary to complete the job.

This position also requires:

• Real Estate Broker/Salesperson license registered to Holland Residential, LLC's broker of record may be required.
• Successful completion of the Sales Certification process.
• Ability to lift or move up to 20 pounds.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Fluency in English both verbally and non-verbally.

Benefits

• Health care benefits (Medical, Dental, Vision, HSA, FSA)
• Income replacement (Long-term Disability)
• Retirement savings through our 401(k), including employer match
• Supplemental benefits are also available (Accident, Hospital Indemnity, Critical Illness, Short-term Disability, Commuter FSA)
• Employee Assistance Program (EAP)
• Tuition Reimbursement
• Paid Time Off (PTO) and state mandated Paid Sick Leave, paid holidays
• Opportunity for our employees to get involved in their communities using Volunteer Time Off (VTO)
• Generous Sabbatical after every 5 years of service
• Profit share programs
• Housing discounts may be available dependent on the property, ownership approval, and unit availability

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.